Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2025
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Love the proximity to downtown and NAU
par un voyageur
Publié le 9 oct. 2024 sur Expedia
When we walked into the room many things were awry, to include the sofa bed not being put together (the cushions were dirty and piled on the other side of the room. Someone’s left overs were still in the refrigerator, the lampshade was completely crooked and the bathroom ceiling had black mold spots on it. My husband proceeded to clean all of the surfaces with bleach wipes and I do not believe that room has been cleaned frequently. The following night we found out why the bathroom has black mold: At about 11:40 p.m. we heard rushing water coming from the bathroom. Water was pouring out of the light fixture of the bathroom ceiling, soaking the room. When we called guest services they apologized for the inconvenience and brought us extra towels so we could clean it up. We cut our stay there a day short and when we checked out I once again informed the front desk about the bathroom flooding/mold/etc and cleanliness of the room. She was dismissive, and didn’t seem interested in our account of what happened. Needless to say, we will not be visiting this location anymore for further visits. No offer was made for us to change rooms or even be compensated for our inconvenience, apart from giving us a couple of bottles of water and two bags of chips. For something with the Hilton name behind it, it was beyond disappointing.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
I’ve stayed in countless Embassy Suites and this is the worst. Can’t believe it’s in the chain or tied to Hilton. Cracks in ceiling and lots of active mold growing in bathroom and living room ceiling (all pictured to post elsewhere). Carpet was worn out and dirty, couches looked like second hand store furniture, stains on cushions, and tears on arms. Also, milk was sour at breakfast to the point several other guests were warning people as they were getting their breakfast. A man came out and looked at it from the kitchen but I didn’t see him change anything. Overall just a tired and worn out property that shouldn’t be compared to other Embassy Suites. I would never stay here again, and if this was my only experience with the brand, I’d never try a different one.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Property is old and staff uninterested in helping. Check in took close to an hour late in the evening with small children as they could not find the Expedia reservation—which Expedia was emailing me to confirm daily including during that time. I think they oversold and were simply scrambling, but when I book a room for my large family, I expect to have that, not be split into two random rooms in an arrangement that does not work for us. Staff member repeatedly left the check in process to take phone calls, etc. Parking lots were dark and felt unsafe at night, particularly around the rear of the building.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par John, Gestion de l’hôtel
Thank you for taking the time to share with me. I apologize for the inconveniences that you faced during your stay with us. I am diligently doing all in my power to reestablish the brand expectation. I will use this as a positive training opportunity for my team.As for the condition of the property. We are in the beginning stages of a remodel now. I know this does little for your current stay, but I just wanted to let you know that I value your loyalty and am doing my best to address the aforementioned issues. At your service Sincerely The Days Inn Encinitas Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Dirty, bathroom mold, torn furniture, missing curtains, stain on carpet.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par John, Gestion de l’hôtel
Thank you for taking the time to share with me. I apologize for the inconveniences that you faced during your stay with us. I am diligently doing all in my power to reestablish the brand expectation. I will use this as a positive training opportunity for my team.As for the condition of the property. We are in the beginning stages of a remodel now. I know this does little for your current stay, but I just wanted to let you know that I value your loyalty and am doing my best to address the aforementioned issues. At your service Sincerely The Days Inn Encinitas Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The breakfast was limited options. No bacon or muffins. The check in was slow. There was no one to greet me and when the staff came back, they did not acknowledge me and had a discussion with a co-worker. The hotel in general seemed unkept. Will not return, lots of other options for the same price or less.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par John, Gestion de l’hôtel
Thank you for taking the time to share with me. I apologize for the inconveniences that you faced during your stay with us. I am diligently doing all in my power to reestablish the brand expectation. I will use this as a positive training opportunity for my team.As for the condition of the property. We are in the beginning stages of a remodel now. I know this does little for your current stay, but I just wanted to let you know that I value your loyalty and am doing my best to address the aforementioned issues. At your service Sincerely The Days Inn Encinitas Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Sheets had tears and bathroom wasn’t very clean
Commentaires de Gestion de l’hôtel
3 oct. 2024 par John, Gestion de l’hôtel
Thank you for taking the time to share with me. I apologize for the inconveniences that you faced during your stay with us. I am diligently doing all in my power to reestablish the brand expectation. I will use this as a positive training opportunity for my team.As for the condition of the property. We are in the beginning stages of a remodel now. I know this does little for your current stay, but I just wanted to let you know that I value your loyalty and am doing my best to address the aforementioned issues. At your service Sincerely The Days Inn Encinitas Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par John, Gestion de l’hôtel
Thank you for taking the time to share with me. I apologize for the inconveniences that you faced during your stay with us. I am diligently doing all in my power to reestablish the brand expectation. I will use this as a positive training opportunity for my team.As for the condition of the property. We are in the beginning stages of a remodel now. I know this does little for your current stay, but I just wanted to let you know that I value your loyalty and am doing my best to address the aforementioned issues. At your service Sincerely The Days Inn Encinitas Team
