Note fondée sur 519 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 déc. 2024
Clean,convenient and queit
Commentaires de Gestion de l’hôtel
20 déc. 2024 par General Manager, Gestion de l’hôtel
Dear James, Thank you for the great review! It is wonderful you enjoyed your time at Holiday Inn Express and Suites Hendersonville SE-Flat Rock so much! We strive for excellence, so we are thrilled you appreciated not only our spotless property and quiet atmosphere but also our prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Best Regards,Selina Budro,General Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
I will start out saying the my reservation did not work out. They had power but no water after Hurricane Helene. The staff here were wonderful and faced with so many challenges after the storm. They looked to see if anyone around could accommodate me, but no luck. While I could not stay here, I will stay at the property in the future as family lives in the area here that was so devastated. The staff are top rate, compassionate, and in such bad circumstances were trying to accommodate me. Thank you and know your heart and kindness are appreciated even in this situation where I had to be turned away. I will be back to stay as there will be more repairs for me to make at my daughters house.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Selina Budro General Manager, Gestion de l’hôtel
Dear David, We appreciate your feedback and regret that we were not able to accommodate you due to unforeseen circumstances. Our team is working diligently to maintain the best possible experience for all of our guests, and we thank you for your understanding. We hope to welcome you back for a more seamless stay in the future.Best Regards,Selina BudroGeneral Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Check in took longer than expected as inexperienced staff at front desk. Best breakfast with large number of options. Landscaping includes beneficial native plants.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Janice, It was wonderful to read about the high points of your stay and how much you enjoyed our breakfast. However, we apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Thank you for your recent stay at Holiday Inn Express & Suites Hendersonville SE-Flat Rock. We hope to see you again on your next visit to Flat Rock. Best Regards,Selina BudroGeneral Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Power went out no lights,no AC,no hot breakfast,no refund,no elevator, handicapped three floors up,room nice bathroom excellent safety bars aplenty, no manager on site in morning
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Management, Gestion de l’hôtel
Dear Edward, We appreciate you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. Your specific request is appreciated, and we will convey your comments to the appropriate individuals. Thank you again, and we wish you safe travels.Best Regards,Selina Budro,General Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Breakfast was great so clean it looked new. Manager was there and she was great asking everybody if they needed anything. You better keep her!!!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Phillip,We appreciate you for sharing your positive experience about our breakfast buffet served by our devoted staff. We're thrilled that their polite and attentive service played such a memorable role during your stay. We'll be sure to pass along your appreciation! Thank you for the outstanding review of Holiday Inn Express and Suites Hendersonville SE-Flat Rock; we look forward to welcoming you back for another outstanding experience!Best Regards,Selina Budro,General Manager
par un voyageur de Moncks Corner
Publié le 19 sept. 2024 sur Expedia
Staff was always full of smiles and very helpful
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Selina Budro General Manager , Gestion de l’hôtel
Dear Becky, It’s fantastic to hear that our team made such a positive impact on your stay. We believe that warm and attentive service is key to a great guest experience, and we are glad that our staff helped make your visit special. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Express & Suites Hendersonville SE-Flat Rock whenever your travels bring you to our area. Best Regards,Selina BudroGeneral Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Selina Budro General Manager, Gestion de l’hôtel
Dear Shannon, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express and Suites Hendersonville SE-Flat Rock.Best Regards,Selina BudroGeneral Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Helen, Thank you for choosing Holiday Inn Express and Suites Hendersonville SE-Flat Rock. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Selina BudroGeneral Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Robert, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Best Regards,Selina Budro,General Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Brooke Bourn, Gestion de l’hôtel
Dear Kara, On behalf of our team at Holiday Inn Express and Suites Hendersonville SE-Flat Rock, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Best regards,Brooke Bourn
