Ratings based on 403 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 1, 2024 on Hotels
Comment from Hotel Management
Jul. 2, 2024 by L'Imperial Team, Hotel Management
Dear Mrs Susan,Thank you for your perfect rating.We look forward to welcome you back to the Sofitel Mauritius L'Imperial Resort. Best regards,
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by The L'Imperial Team, Hotel Management
Dear Valued Guest,Thanks for your perfect note.We look forward to welcome you back to the Sofitel L'Imperial Resort.
by A traveller
Posted Aug. 29, 2023 on Expedia
Some of the furniture in the our room was quite worn out and had some kind of dirt all across it. It looked like there was gum or something sticky on the chair so we were unable to use the desk area properly. The mirror in the desk was also quite dirty. Everything else was absolutely amazing and beds were absolutely fantastic to sleep on. Thank you for all of the amazing hospitality and all of the services that were provided.
Comment from Hotel Management
Sep. 1, 2023 by The L'Imperial Team, Hotel Management
Dear Mrs Kathryn,Thanks for sharing your experience of our Resort.We appreciate the positives and the constructive feedback which help us improve.Thank you for assisting us perform at our very best.Kindest Regards
by A traveller
Great hotel
Posted Jul. 9, 2023 on HotelsLovely hotel. Great location. Staff fantastic. Very polite and so helpful. Food excellent. Would go back.
Comment from Hotel Management
Jul. 11, 2023 by The L'Imperial Team, Hotel Management
Dear Mr Robert,Thanks for your lovely comments. We are delighted to have met your expectations and look forward to welcoming you back anytime soon.Kindest regards
by A traveller
Posted Mar. 19, 2023 on Expedia
At the check in we noticed the bath was dirty , we mentioned to the staff but nobody did care to come and see us , the staff in general have no clue about service so I would take off the word luxory and charge less as rooms are in need of renovation , if you want to get to flic and flac center you need to take a taxi as the road is dark with no sidewalk, taxi in the resort will accept only cash , you might wonder why.. , and they charge 6 pounds for 5 minutes drive , the beach is full of little rocks and dead corals , boats are passing by very close to the beach that almost get you if you are in the water which is not deep , the 3 star are just for the food and spa.
Comment from Hotel Management
Mar. 27, 2023 by The Sofitel L' Imperial Team, Hotel Management
Dear Mr Marco,Thank you for taking the time to comment following your stay. We are sorry that your stay did not meet your expectations in terms of service. However, please note that the taxis are independent from the hotel and we have no say concerning the fare they charge.We appreciate your constructive comments and shall take remedial measures so as to improve where required.Regards,
by A traveller
Fabulous hotel with great service
Posted Mar. 2, 2023 on HotelsStayed in renovated Magnifique room
Service is excellent - staff very attentive
Room and other facilities very well maintained
Comment from Hotel Management
Mar. 4, 2023 by L' Imperial Team, Hotel Management
Dear Valued Guest,Thank you for your very Magnifique comment.We look forward to welcoming you back again.Kind RegardsPaulette
by A traveller
Posted Feb. 16, 2023 on Hotels
Comment from Hotel Management
Feb. 27, 2023 by L' Imperial Team, Hotel Management
Dear Valued Guest,Thank you for rating our Hotel.We look forward to welcoming you back again.Best Regards
by A traveller
Posted Nov. 4, 2022 on Expedia
by A traveller
Best Sofitel Experience
Posted Jul. 4, 2022 on HotelsIt was amazing. The staff were welcoming and very attentive. Certainly the best service in comparison to other Sofitel I have stayed in within Europe ans UK
Comment from Hotel Management
Jul. 6, 2022 by Sofitel L'Imperial Team, Hotel Management
Dear Mrs Mylene,
Thanks for sharing your review.
We are delighted that your stay met with your expectations and look forward to welcome you back to our Resort.
Kind Regards
by A traveller
Posted Jul. 1, 2022 on Expedia
The property was really nice and peaceful. The rooms were large and airy. The staff was helpful and friendly.
Comment from Hotel Management
Jul. 2, 2022 by Sofitel L'Imperial Team, Hotel Management
Dear Valued Guest,
Thank you for your beautiful review.
We look forward to welcome you back.
Kindest regards
