Note fondée sur 109 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,5 Service et personnel
2,1 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2022 par GM, Gestion de l’hôtel
Very sorry for your experience. please feel free to call us at 810877 6441 to tell us more.
par un voyageur
Publié le 3 nov. 2023 sur Expedia
The room had a smell of sewer, broken mirror and a dirty towel with brown liquid dripping from it. I refused to stay in the room, and the was unable to give a refund.
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Neal, We are sorry to hear about your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT. We strive to provide guests with all the comforts of home so it saddens us to learn that your stay fell short of your expectations due to the foul odor in your room, the broken mirror you mentioned, and the other issues highlighted. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 oct. 2023 sur Expedia
This place should be shut down by the health department. I got a refund and slept in my car with my husband. Roaches everywhere crawling on the bed, no towels or wash cloths, bed wasnt made, filthy sheets with cigarette burns, sticky floors, bullet holes in the window.....Other people complaining about the smell of urine in their rooms. I think i got a refund bevause of the pictures and the girl at the front desk felt sorry for us. The refund took a few days to come through and we couldn't get another room until my husband's check hit the bank. We drove 12 hours and that disgusting place didn't help. You couldnt even take a shower or crap it was so disgusting. And its in a sketchy, unsafe area. Run...
Commentaires de Gestion de l’hôtel
29 oct. 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Leanne,I appreciate you sharing your feedback following your stay at the RED ROOF INN FLINT - BISHOP AIRPORT. I was saddened to read that your stay fell short of your expectations due to the insects you reported, lack of the linens you mentioned, the bed not being made upon check-in, and the other highlighted concerns. Nevertheless, it's good to hear that you were given a refund. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Never again
Publié le 22 oct. 2023 sur HotelsWasn’t even able to stay here bc they overbooked somehow and the room I booked was given away which pissed me off as I was checking in after work at 2am and ended up driving home hr and 30 min away and back to work at 8 am next day
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you, Josh, for the feedback about your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. I sincerely apologize for any inconvenience caused due to the situation you mentioned regarding your reservation. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your review and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 oct. 2023 sur Expedia
Drugged out people all over, room was disgusting, and my vehicle and i didnt feel safe
Commentaires de Gestion de l’hôtel
21 oct. 2023 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Greg,We are sorry to hear your recent experience at the RED ROOF INN FLINT - BISHOP AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 oct. 2023 sur Expedia
That place wasn't livable. It was super super dirty. I could have pay extra 50 dollar and stayed at a 4 star hotel
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Devorine Red Roof Management, Gestion de l’hôtel
Thank you for your response, Timothy. I regret to discover that you weren’t thoroughly impressed with us during your most recent stay as you indicated our accommodations was super dirty. I truly apologize. While Red Roof's goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. In an effort to have your concern addressed, we will be taking your comments in to consideration and address the matter with the appropriate department. Your feedback is very important to us, so thank you for sharing.Thank you for choosing Red Roof Inn Flint - Bishop Airport. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Jerrell, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Flint - Bishop Airport and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2023 sur Expedia
Hotel was sold out and had no accommodation.
Commentaires de Gestion de l’hôtel
1 oct. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Harvinder, Thank you for taking the time to tell us about your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. I am sorry that your experience was less than ideal due to the unavailability of accommodations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 sept. 2023 sur Expedia
The air didn't work there was no microwave or refrigerator or trash can and there was no door on the bathroom I was with my fiance and 2 kids I would not recommend this place I could barely stay the one night
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FLINT - BISHOP AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue you had with the A/c, lack of certain amenities and missing door from the bathroom. In regards to your feedback, I have notified management of your concerns in an afford to have them addressed. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 19 sept. 2023 sur Expedia
Place is trash
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Carla Red Roof Management, Gestion de l’hôtel
Dear Cesar,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Flint - Bishop Airport. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the property was not your liking. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
