Note fondée sur 154 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Luisa, Gestion de l’hôtel
Thank you for your review.I am very happy that your stay in my B&B has contributed to making your holiday special and unforgettable. :-)Thank you
par un voyageur
Publié le 13 mai 2024 sur Expedia
Luisa est très gentille. Elle nous a bien conseillé pour les attractions à visiter. Elle nous a conseillé de très bon restos. Le B&B est super bien situé, à quelques pas de la cathédrale et du Dôme. Merci Luisa!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Property was very nice. I just happened to be there on trash morning and my windows were open. The owner was so very kind so I would definitely stay again.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Luisa, Gestion de l’hôtel
I am extremely happy to hear that you enjoyed your stay at my B&B, and thank you so much for the kind words about me. I look forward to your next vacation in Florence :-)Thanks again,
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Se tiene que remodelar el lugar. La habitación doble está bastante mal. El lugar se veía oscuro, sucio y viejo.
No es una habitación barata. Probablemente, tenía expectativas más altas.
No lo recomendaría. Entiendo que encontrar una buena habitación a un precio razonable es difícil, pero como recomendación, inviertan en un hotel mejor.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Luisa, Gestion de l’hôtel
Estimado cliente, lamento que no haya quedado satisfecho con su estancia. Si no le gustó la habitación, está bien, pero afirmar que estaba sucia o oscura no es cierto. Prestamos especial atención a la limpieza, que se realiza todos los días de manera meticulosa. Agradezco su consejo y tomaremos aún más atención a los detalles.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Excelente ubicación! Y muy amables los encargados del lugar, se ofrecieron a ayudar a bajar las maletas ya que el B&b no cuenta con elevador
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Luisa, Gestion de l’hôtel
I thank you for your review. I am very happy to read the details of your review so it will be clearer for future guests of our B&B. I hope to have you as a guest again on your next trip to Florence
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Luisa, Gestion de l’hôtel
Thank you for your review.I am very happy that your stay in my B&B has contributed to making your holiday special and unforgettable. :-)Thank you
par un voyageur
The best location!!
Publié le 7 sept. 2024 sur HotelsThis place was perfect. The location is incredible and offers the ability to walk Florence and and experience all the sights and attractions. Luisa was always ready to help if necessary and was very flexible in helping us arrive, check in and make sure we had everything we needed. We don’t know when we’re coming back to Florence, but we know we will be staying here!!
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Luisa, Gestion de l’hôtel
Thank you for your reviewI try to make my B&B a welcoming and pleasant place where my guests can relax after a tiring day of visiting museums and shopping.Thanks a lot again,
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Excelente, todo fue perfecto, completamente recomendable
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Luisa, Gestion de l’hôtel
Thank you for your review. Your opinion is very important for us to make it better. I hope to see you at your next trip to Florence.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Luisa, Gestion de l’hôtel
Thank you for your review. Your opinion is very important for us to make it better. I wish you a beautiful day,
par un voyageur
Great location, service could be better
Publié le 14 août 2024 sur HotelsGreat location right near the Duomo. The room itself was very cute, cozy, and clean. The a/c did not seem to cool as much as we would’ve liked but the fan they provided helped a lot. The main issue I had with my stay was the inflexibility of check-in. The check-in window was very short and ended at noon. Although they sent very clear instructions on how to get in, they said we needed to be available the next morning to provide our passports. The problem was we had an early tour and would again not be available during their short availability. We were then requested to send passport pictures through an outside text message. I hated this but also knew we had to get them our information. The first time we tried it, it didn’t work because they weren’t clear on how to send it but finally got it through the second time. If they would have a normal check in time or been more accommodating (we checked in at 12:30) this all could have been avoided. Another issue I had was that breakfast was included but NOT at the property. Additionally, the tickets they left for it were for two breakfast places but they left no directions on how to get to those places.
Commentaires de Gestion de l’hôtel
16 août 2024 par Luisa, Gestion de l’hôtel
Thank you for your review. I am glad that you had a good time and I thank you for giving me the opportunity to explain.The reception is open from 9am to 12 noon and this is written in the amenities on the website. If you arrive at other times you are given the entry codes. Registration is done the next day but if you want to leave before 9am, you can:-leave a copy of your passport in your room- send the photo by whatsapp or message or Expedia or call me and tell me on the phoneSo as you can see there are several options Breakfast is served at 2 bars one of which is right in front of the Duomo and I think having breakfast sitting quietly in front of a masterpiece like the Duomo of Florence is much better than any normal B&B room.Everyone has their own preferences... ;-)
