Note fondée sur 488 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Everything was great except the guy who checked us in. He was very rude.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for choosing to stay with us at the Holiday Inn Express & Suites Florence. I'm glad to hear that most of your stay was enjoyable! However, I want to sincerely apologize for the negative experience you had during check-in.We pride ourselves on providing excellent service, and it’s disappointing to learn that we missed the mark during your arrival. Please know that your feedback has been shared with our team so we can address this issue and ensure it does not happen again.We truly appreciate your business and hope to have the opportunity to welcome you back for a flawless stay in the future. If there’s anything further I can assist with, please don’t hesitate to reach out.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your 5/5 review!!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your perfect 10/10 rating! We're thrilled to know you had a great experience with us. We hope to welcome you back to the Holiday Inn Express & Suites Florence again soon.Safe travels!
par un voyageur
Not terrible
Publié le 30 sept. 2024 sur HotelsBased on the excellent ratings I had high hopes. The hotel was fine. But, just “fine”. It didn’t feel dirty, just old and in need of some basic maintenance to shine it up a bit.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. While we're glad to hear you found the hotel to be clean, we sincerely apologize that your experience didn’t fully meet your expectations.We are currently undergoing renovations to enhance our property and provide a more updated experience for our guests. We hope you’ll consider giving us another opportunity in the future to see these improvements firsthand.We appreciate your feedback, as it helps us continue to improve, and we look forward to the chance to welcome you back.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to rate your recent stay with us. We are truly sorry to see that your experience was less than satisfactory. We always aim to provide the best possible service and accommodations, and we regret that we did not meet your expectations.Thank you again for your time, and we hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
great parking, easy & quick check in, quiet and roomy, breakfast was good and staff was friendly.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed our parking, quick check-in process, and the quiet, spacious atmosphere. It’s also great to know that our breakfast and friendly staff added to your experience.We hope to welcome you back to our hotel again soon for another enjoyable stay!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for your 5/5 review!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 30 août 2024 sur Expedia
I think it was overpriced.
Commentaires de Gestion de l’hôtel
30 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We strive to provide the best value for our guests, and I'm sorry to hear that you felt the pricing did not meet your expectations during your stay. We regularly review our pricing to ensure we are competitive and in line with the services and amenities we offer.Your input is valuable, and we’ll consider it as we continue to work on enhancing our guest experience. We hope you’ll give us another opportunity to better meet your expectations in the future.
