Note fondée sur 331 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,9 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Darryl, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Florence, KY-Cincinnati Airport and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Bruce, We at the HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT truly appreciate your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Austin. Our team at the HomeTowne Studios by Red Roof Florence, KY-Cincinnati Airport appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Shady
Publié le 3 août 2024 sur HotelsThey charged me again for my room because they said they didn’t receive the money from when paid through hotels.com now I’m fighting to get back over $150!!
Commentaires de Gestion de l’hôtel
6 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Jessica. The staff and I at the HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT were disappointed to see your 2/10 score following your stay. I am sorry that you experience did not meet your expectations due to your charges. As it relates to your charges, please feel free to reach out to your original booking source or the front desk for further information. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Room was nice and clean
Commentaires de Gestion de l’hôtel
6 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT. Ellen, I am happy to hear that you found your room to be nice and clean. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Ellen, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice and clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Expedia
They have I’m not gonna say but it’s an absolutely not !!
Commentaires de Gestion de l’hôtel
6 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Kamisha,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting in a 1/5 score. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve. Please know that we value you as our guest and appreciate your feedback. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Grace,I am pleased to have had you as our guest at our HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Florence
Publié le 20 juill. 2024 sur HotelsHotel room recently remodeled and looked good but the smell I. The room was terrible. Towels did not look clean as they had a brown/rust color in them. Mini refrigerator ice box was caked with ice and needed defrosted. Room items were not clean such as soap dish in the shower, floor seemed to be dirty. Pillows need to be replaced as they have a musky smell to them.
Commentaires de Gestion de l’hôtel
6 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Martin. The staff and I at the HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT were disappointed to see your 2/5 score. You indicated that the odor of the room, the conditions of the towels, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nonetheless, I am happy to hear that you found the room to be newly updated and looked good.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Great place for decent comfort
Publié le 19 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
21 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Florence, KY - Cincinnati Airport and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to welcoming you back in the future! Sincerely, Sanesha Red Roof Management RediResponse Specialist
