Note fondée sur 850 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
29 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Elise,Thank you for sharing your feedback. We appreciate your rating and would love to know more about your experience. If there's anything specific you feel we could improve on, please let us know. Your insights are valuable in helping us enhance our services and ensure a more enjoyable stay for all our guests. We look forward to the opportunity to welcome you back and provide a more positive experience in the future!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Jean,Please accept our sincere appreciation for your review. To hear that your experience fell short of your expectations is disappointing. Please tell us more about what went wrong so that we can fix it; we appreciate your comments very much.
par un voyageur de Quebec
Publié le 15 juill. 2024 sur Expedia
C’est près de la 95
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Guest Relationship Manager, Gestion de l’hôtel
Thank you for your feedback and positive rating of Quality Inn & Suites Civic Center. We are delighted to hear that our convenient location near Highway 95 was beneficial for your stay. We appreciate your business and hope to welcome you back in the future for another enjoyable experience. Thank you for choosing to stay with us.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Genevieve,Thank you for sharing your feedback with us. We value all reviews as they provide us with insights into areas where we can improve our services. We're sorry to hear that your experience fell short of expectations, leading to your 6 out of 10 rating. Your mention of issues without specific comments is noted, and we would appreciate the opportunity to learn more about your concerns. Our goal is to ensure every guest has a comfortable and enjoyable stay, and your feedback will help us address any shortcomings. Please feel free to reach out to our management team directly so we can better understand and address your specific concerns. We hope to welcome you back for an improved experience in the future.
par un voyageur
Publié le 10 avr. 2024 sur Expedia
Très malpropre
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Guest Relations Management, Gestion de l’hôtel
Greetings, Thank you for sharing your feedback with us. We apologize for falling short of your expectations during your recent stay. It's disheartening to learn that your experience was marred by cleanliness issues in your room. Please know that we take your concerns seriously, and we've already had a conversation with our housekeeping team to ensure that such incidents are promptly addressed and prevented in the future. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused. We appreciate your valuable feedback, as it allows us to improve our services and provide a better experience for our guests. Should your travels bring you back to [Hotel Name], we would be honored to have the opportunity to regain your trust and provide you with a more enjoyable stay.
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Gilles, What a fabulous surprise to receive a stellar 5 out of 5 rating from you! While we didn't get any comments this time around, we're thrilled to see that your stay left such a positive impression.Your satisfaction is our top priority, and knowing that we hit the mark in every aspect of your experience fills us with joy. We're so glad that you enjoyed your time with us!If you ever find yourself craving another getaway, you know where to find us. We'll be eagerly awaiting your return for another unforgettable stay!
par un voyageur
Publié le 28 mars 2024 sur Expedia
Il y a eu de la musique forte à côté de nous jusqu’à 10.45pm j’ai été obligé de sortir pour les avertir de baisser le son impossible de dormir j’ai appelé 3 fois au desk et personne n’a répondu très déçu
Commentaires de Gestion de l’hôtel
30 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Lise, What a lively review! We appreciate you taking the time to share your thoughts on your recent stay, and we're glad to hear that overall, you had a positive experience with us, scoring us a solid 4 out of 5.First off, our sincerest apologies for the inconvenience caused by the loud music near your room. We totally understand how disruptive that must have been, especially when all you wanted was a peaceful night's sleep. Rest assured, we're taking steps to ensure that this doesn't happen again in the future. We're all about creating a serene atmosphere for our guests to unwind and recharge, so your feedback is invaluable in helping us maintain that standard.It's disheartening to hear that you had trouble reaching our front desk team when you needed assistance. We're committed to providing prompt and attentive service around the clock, so we'll definitely be looking into what happened there to ensure it doesn't happen again.Despite these hiccups, we're thrilled to hear that you still found positives during your stay, and we hope to have the opportunity to welcome you back for an even better experience in the future!
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Très buen
Commentaires de Gestion de l’hôtel
2 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Lise, We're ecstatic to hear you had a fantastic experience with us! It's always a pleasure to know that our guests leave satisfied and happy. If there's anything specific that made your stay outstanding or any suggestions you have to make it even better next time, feel free to let us know. We're here to ensure each visit is not just alright, but amazing! Looking forward to welcoming you back for another memorable stay soon!
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Merci
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
We're thrilled to hear that you enjoyed your stay at our hotel! A big "Merci" right back at you for taking the time to share your feedback. We're always striving to make our guests' experiences top-notch, so knowing that you had a great time is truly rewarding. If there's anything specific you loved or any areas where you think we could improve to earn that elusive fifth star next time, we'd love to hear it. Until then, we look forward to welcoming you back for another fantastic stay!
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Diane!Thank you for taking the time to share your feedback with us. We truly appreciate your 4 out of 5 rating, and we're glad to hear that you had an overall positive experience during your stay. However, we also noticed that there were no specific comments provided. Your insights are important to us, and we would love to learn more about your experience to ensure we continue to enhance our services. If there were any aspects of your stay that fell short of expectations, please feel free to reach out to our guest relations team directly so that we can address any concerns you may have had. We value your patronage and hope to welcome you back for an even more exceptional stay in the future.
