Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mai 2024 sur Hotels
Cet hôtel
N’est pas digne d’un best western. Chambre insalubre et odeur de moisissure. Je ne parle pas de l’état de la salle de bain !!! Cet hôtel aceuil des SDF qui arrivent à 22h30 et qui hurlent dans les couloirs jusque minuit passé ! À fuir
Commentaires de Gestion de l’hôtel
7 mai 2024 par General Manager , Gestion de l’hôtel
Dear Christine,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 23 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2022 par Drew, Gestion de l’hôtel
Thank you for your generous feedback. We hope you serve you again in the near future
par un voyageur
Publié le 5 juill. 2022 sur Expedia
Good stray
Commentaires de Gestion de l’hôtel
26 juill. 2022 par Drew, Gestion de l’hôtel
Thank you for choosing to stay at the SureStay Florence. We appreciate your feedback and hope to see you again.
par un voyageur
Publié le 7 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
16 nov. 2019 par Hotel Manager., Gestion de l’hôtel
Dear Guest,
Thank you so much for your kind review. I’m so pleased that you found us a pleasant place to stay. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a nice experience. We look forward to having you with us again soon.
Sincerely,
Hotel Manager.
par un voyageur
Do not stay
Publié le 9 août 2024 sur HotelsThe stay was horrible. Beginning with being charged for early check in, the bathroom was horrible. The bed was comfortable until 3:00sm when the guest started shouting down the hallway.
We were scheduled to stay 2 nights but left after one.
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Gestion de l’hôtel
Dear James,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
I have never stayed at a location that was as bad as this one. Dirty doesn't cover it sticky floors horrible carpet rooms stink; the nicest part was the parking lot.
Commentaires de Gestion de l’hôtel
10 août 2024 par General Manager, Gestion de l’hôtel
Dear Patty,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
This was a horrible place to stay
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Dear Ryan,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
This property should be rated higher. It was great.
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Dear Deborah,We are delighted that you decided to stay with us at SureStay Hotel by Best Western Florence during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Gestion de l’hôtel
Dear Mark,Thank you for choosing us at SureStay Hotel by Best Western Florence during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
There was semen on the bed chunks of female hair. The place smelled like weed and had dogs barking in the rooms. They said they would be refunding me.
Commentaires de Gestion de l’hôtel
6 août 2024 par General Manager, Gestion de l’hôtel
Dear Garrett,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
