Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mai 2024 sur Hotels
Cet hôtel
N’est pas digne d’un best western. Chambre insalubre et odeur de moisissure. Je ne parle pas de l’état de la salle de bain !!! Cet hôtel aceuil des SDF qui arrivent à 22h30 et qui hurlent dans les couloirs jusque minuit passé ! À fuir
Commentaires de Gestion de l’hôtel
7 mai 2024 par General Manager , Gestion de l’hôtel
Dear Christine,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 23 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2022 par Drew, Gestion de l’hôtel
Thank you for your generous feedback. We hope you serve you again in the near future
par un voyageur
Publié le 5 juill. 2022 sur Expedia
Good stray
Commentaires de Gestion de l’hôtel
26 juill. 2022 par Drew, Gestion de l’hôtel
Thank you for choosing to stay at the SureStay Florence. We appreciate your feedback and hope to see you again.
par un voyageur
Publié le 7 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
16 nov. 2019 par Hotel Manager., Gestion de l’hôtel
Dear Guest,
Thank you so much for your kind review. I’m so pleased that you found us a pleasant place to stay. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a nice experience. We look forward to having you with us again soon.
Sincerely,
Hotel Manager.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Room was outdated. Toilet wouldn't flush good.
No elevator.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par GM, Gestion de l’hôtel
Hi Guest, We are delighted that you decided to stay with us at our hotel, we acknowledge the wonderful feedback and experience that you had highlighted. We are looking forward to seeing you visit with us soon.GM
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The place really isn’t that bad for the price. They are remodeling and I would stay again.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
DEAR GUEST,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you back .Sincerely, General Manager
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Hotel was convenient because is near a major highway, room smelled good, sheets were clean & bed was comfortable. Hallway smelled like cigarettes, shower was backing up, cleaning was poor.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par GM, Gestion de l’hôtel
DEAR GUEST,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you back .Sincerely, General Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
DEAR GUEST,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming your back.Sincerely,
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Mondaine,We loved having you stay with us at SureStay Hotel by Best Western Florence. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
