Note fondée sur 648 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2019 sur Hotels
par un voyageur
Publié le 16 avr. 2018 sur Hotels
Petit déjeuner à revoir
par un voyageur de Dallas
Publié le 25 nov. 2024
Room and bath size good.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Manager, Gestion de l’hôtel
Hello Lori,We are pleased to hear that you found the size of the room and bathroom satisfactory during your stay with us. Your feedback is valued as we strive to provide a comfortable experience for all our guests. If you have any further comments or suggestions, please do not hesitate to contact us.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are sorry to hear that your experience did not meet your expectations. Please reach out to us so we can address any issues you encountered during your stay. We hope to have the opportunity to welcome you back and provide a better experience next time.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The hotel room was clean and convenient to downtown Florence. The hot tub was not heated, but we appreciated how quiet the room was.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello Sandra,We're glad to hear you enjoyed the cleanliness and convenience of our hotel room. Our goal is to provide a peaceful environment for our guests. We appreciate your feedback regarding the hot tub and will share it with our team for further improvement. Thank you for staying with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Stairs may need to be replaced leading up to second story… felt/sounded as though some were going to snap while walking up the stairs.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Andrew T,We appreciate your feedback regarding the stairs leading to the second story. We take all guest comments seriously to ensure a safe and comfortable stay for everyone. Your concerns will be shared with the appropriate team for further review and improvement.
par un voyageur
Don’t Stay Here
Publié le 17 sept. 2024 sur HotelsThe motel was old, it felt unclean, the hair dryer didn’t work, the towel bar was off the wall, dirty rag on the ground outside at the front door that they never moved, and the room smelled like strong cleaning products, smoke and dirty dogs. Won’t stay there again.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Susan, We appreciate you sharing your experience with us. Your feedback is valuable and will be used to improve our services. We encourage you to reach out to management directly to address any concerns.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Property is close to stores and dining options. It is on the highway close to a major intersection so there is traffic noise throughout the night. My biggest complaint ead that there were 2 of us and only 1 set of towels in the room.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Cathy,Thank you for sharing your feedback with us. We appreciate your positive comments about the location. We apologize for any inconvenience caused by the noise from the highway. Regarding the towels, we encourage guests to reach out to our front desk for any additional amenities required during their stay.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Dallas, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to discuss any specific concerns you may have so we can address them accordingly. Your comfort and satisfaction are our top priorities.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
We arrived at this property for them to tell me that we had to pay an additional $800 plus dollars as it was not paid through Expedia. Well after three people looking it over telling me that I did not know how the system worked and that I must pay to have the room, a fourth person comes out and said that I had paid but it was pending with Expedia until I checked out. So they almost charged me double the rate. To say the least I was very frustrated.
I also had a manager refuse me towels for our room on the second night because he said I had already taken ten others (I had not) come to find out that he only had a description of a heavy set woman taking towels to the pool. Yes tam on the thicker side but so are a lot of other people and the towels were not for the pool they were for our room to take a shower. Over all this was a disappointment from the start. We do not recommend nor will we stay with them again.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Shawna M, We apologize for any confusion regarding your payment and towel request during your recent stay. Our team aims to provide efficient service while ensuring all charges are accurately reflected. However, due to the misunderstanding, your experience fell short of expectations, and we regret any inconvenience caused. We value your feedback and will address these concerns internally for improvement. Thank you for sharing your insights with us.
