6/10 – Acceptable
Kaari
28 avr. 2017
Points faibles : Service et personnel, état et installations de l’hébergement
Most disappointing stay of my 3wk trip
The location of this hotel was the nicest thing about it but there are many hotels of equal quality next door and around the corner that I will check out the next time I am in Flores. The owner was nice enough and checked us in. The hotel was an Ecolodge that used rain water/solar for hot showers and that they are energy conscience. Our room was fine, bathroom was very small--sit on the toilet and hit your knees on the door. We had no soap for washing your hands or showering with. We had to ask and none was ever brought to us. We just rinsed off in the showers after a long day traveling on the bus. My daughter could not shower on her own bc the shower knob was located 6' high next to the actual shower head. The room had a balcony that was very small. The AC in the room needed to be serviced as it only worked on the Lowest setting. It took about 3-4 hours for the room to cool off and the ceiling fan was dying as it made a loud grinding noise when turned on. Wifi is only in the lobby spaces and not in the individual rooms. Worst part of the stay was that my 6yo daughter accidentally left her tablet in the room before we left to go home to Belize city. I contacted the owner and told him where she had left it. He returned to state that the tablet was not found. We left the hotel that morning to catch a bus at 8am and the tracker on the tablet indicated that it was on wifi(most likely in the lobby of the hotel) around 1pm so most likely it was stolen by staff. Very disappointing.