Note fondée sur 251 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Tru, Gestion de l’hôtel
Dear Michael, Thank you for completing a positive Hotels.com review regarding your recent stay at our property. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 9's and 10's from each guest review, anything less is considered un-acceptable in our industry. We are pleased to have earned this. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The hotel was centrally located for the purpose of my trip, which was a plus.
Check in was easy, and the hotel staff were attentive and kind.
The room was clean, and the bed was comfortable.
A nice hotel for a short get away.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Tru, Gestion de l’hôtel
Dear Johnny, Thank you for completing a positive Hotels.com review regarding your recent stay at our property. We are pleased that you enjoyed our location, clean and comfortable room and our service from our team. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 9's and 10's from each guest review, anything less is considered un-acceptable in our industry. We are pleased to have earned this. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 2 sept. 2024
Quiet
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Tru, Gestion de l’hôtel
Dear Dorothy, Thank you for completing a positive Travelocity.com review regarding your recent stay at our property. We are pleased that you had a quite stay.We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned 5 out of 5. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru P - GM
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Upon arriving the room did smell a bit mildewy, we resolved it by spraying alcohol spray all over the room to get rid of the smell.
Besides that the staff was amazing and very responsive. If I ever have to I will definitely stay again. Walmart, HEB, and other stores are only about 10 minutes away.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Tru, Gestion de l’hôtel
Dear Liliana, Thank you for completing a positive Expedia.com review regarding your recent stay at our property. We apologize for the odor issue in the room. It has been extremely humid here for the last month or so, we will try and remedy this. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned this. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru P - GM
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Tru, Gestion de l’hôtel
Dear Ronald, Thank you for completing a positive Expedia.com review regarding your recent stay at our property. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned 5 out of 5. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru P - GM
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Tru, Gestion de l’hôtel
Dear Sandra Garcia, Thank you for completing a review regarding your recent stay at our property. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really upset to not have earned. We also noticed that your reservation was cancelled, so we are confused as to why you even were able to receive and complete a survey for a hotel you never even stayed in. We will be disputing this.
par un voyageur de Victoria
Publié le 24 août 2024 sur Expedia
Very quiet area -no outside noise. The air conditioner needs a little work, it’s a little noisy but other than that the room was spacious, clean and we felt safe in the room. We loved the service person that checked us in. She was very friendly and professional.
Commentaires de Gestion de l’hôtel
27 août 2024 par Tru, Gestion de l’hôtel
Dear Maria, Thank you for completing a positive Expedia review regarding your recent stay at our property. We are pleased that you enjoyed your stay and felt safe, our staff service, clean spacious and quite rooms. We made notes regarding the air conditioner and will have our maintenance take care of this. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned this. We will certainly pass your kind words over to our service person, so she can be recognized for her efforts.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay, you are helping us, deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Tru, Gestion de l’hôtel
Dear Mario, Thank you for completing a positive Hotels.com review regarding your recent stay at our property. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 9's and 10's from each guest review, anything less is considered un-acceptable in our industry. We are pleased to have earned this. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 19 août 2024 sur Expedia
Air conditioner had a dirty filter and was broken so couldnt get it out at first. But staff was nice, room was neat. Ice machine was great.
Commentaires de Gestion de l’hôtel
20 août 2024 par Tru, Gestion de l’hôtel
Dear Joshua F, Thank you for completing a Expedia.com review regarding your recent stay at our property. We are sorry about the dirty air conditioner filter. Glad you enjoyed our staff, clean room and ice machine. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are upset that we did not earn this and will use this to make improvements. Thank you again for taking the time to complete the review. Sincerely, Tru P - GM
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Tru, Gestion de l’hôtel
Dear Travie W, Thank you for completing a Hotels.com review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 9's and 10's from each guest review, anything less is considered un-acceptable in our industry. We are really upset that we did not earn this, and that the hotel nor staff were given the opportunity to address any issues. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
