Note fondée sur 247 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024
Quiet
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Tru, Gestion de l’hôtel
Dear Dorothy, Thank you for completing a positive Travelocity.com review regarding your recent stay at our property. We are pleased that you had a quite stay.We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned 5 out of 5. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru P - GM
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Tru, Gestion de l’hôtel
Dear Sandra Garcia, Thank you for completing a review regarding your recent stay at our property. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really upset to not have earned. We also noticed that your reservation was cancelled, so we are confused as to why you even were able to receive and complete a survey for a hotel you never even stayed in. We will be disputing this.
par un voyageur de Victoria
Publié le 24 août 2024 sur Expedia
Very quiet area -no outside noise. The air conditioner needs a little work, it’s a little noisy but other than that the room was spacious, clean and we felt safe in the room. We loved the service person that checked us in. She was very friendly and professional.
Commentaires de Gestion de l’hôtel
27 août 2024 par Tru, Gestion de l’hôtel
Dear Maria, Thank you for completing a positive Expedia review regarding your recent stay at our property. We are pleased that you enjoyed your stay and felt safe, our staff service, clean spacious and quite rooms. We made notes regarding the air conditioner and will have our maintenance take care of this. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned this. We will certainly pass your kind words over to our service person, so she can be recognized for her efforts.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay, you are helping us, deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Tru, Gestion de l’hôtel
Dear Mario, Thank you for completing a positive Hotels.com review regarding your recent stay at our property. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 9's and 10's from each guest review, anything less is considered un-acceptable in our industry. We are pleased to have earned this. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 19 août 2024 sur Expedia
Air conditioner had a dirty filter and was broken so couldnt get it out at first. But staff was nice, room was neat. Ice machine was great.
Commentaires de Gestion de l’hôtel
20 août 2024 par Tru, Gestion de l’hôtel
Dear Joshua F, Thank you for completing a Expedia.com review regarding your recent stay at our property. We are sorry about the dirty air conditioner filter. Glad you enjoyed our staff, clean room and ice machine. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are upset that we did not earn this and will use this to make improvements. Thank you again for taking the time to complete the review. Sincerely, Tru P - GM
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Tru, Gestion de l’hôtel
Dear Travie W, Thank you for completing a Hotels.com review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 9's and 10's from each guest review, anything less is considered un-acceptable in our industry. We are really upset that we did not earn this, and that the hotel nor staff were given the opportunity to address any issues. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Tru, Gestion de l’hôtel
Dear Anissa, Thank you for completing a positive Expedia.com review regarding your recent stay at our property. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned 5 out of 5. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru P - GM
par un voyageur
Publié le 9 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
11 août 2024 par Tru, Gestion de l’hôtel
Dear Jesse, Thank you for completing a positive Expedia.com review regarding your recent stay at our property. We are pleased you enjoyed our hotel and service. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really excited we earned this. Your business is very important to us, and we value your feedback. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 8 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
10 août 2024 par Tru, Gestion de l’hôtel
Dear Maribel, Thank you for completing a positive Expedia.com review regarding your recent stay at our property. We are glad you enjoyed our hotel and service. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned this. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us, deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the review. Sincerely, Tru - GM
par un voyageur
Publié le 5 août 2024 sur Expedia
We had to check in early as we had driven 3.5 hrs to go to a memorial that began before check in. The manager waived the early check in fee so we could freshen up and change clothes. Front desk staff were very pleasant and the room clean and quiet. It is an older building, but well maintained.
Commentaires de Gestion de l’hôtel
6 août 2024 par Tru, Gestion de l’hôtel
Dear Jeanne, Thank you for completing a positive Expedia.com review regarding your recent stay at our property. We are pleased that our manager had waived the early check-in fee, was able to get you checked in early and you enjoyed our clean and quite rooms. We pride ourselves in training and developing our team members to understand hotel standards, deliver exceptional hospitality to our guests by embodying our "Because We Care attitude" and vision "To inspire travel through unique experiences". Our aim is to earn 4's and 5's from each guest review, anything less is considered un-acceptable in our industry. We are really pleased to have earned this. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us, deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the review. Sincerely, Tru P - GM
