8/10 – Bien
Robert F.
19 mai 2024
Points forts : Propreté
Great property, but will NEVER use Vacasa again
The location and property were great -- just what we hoped they would be. But we will NEVER AGAIN rent from anyone using Vacasa to manage the rental, thus 1 star for comunication. Every reasonable request we made was met with an unreasonable & pre-emptive "NO." 1) We made it to the property unexpectedly early by 30 minutes, asked if we could go in, and were turned down flat even though it would have been easy to let us in by remotely adjusting the unlocking time on the wireless keypad. There was no cleaning crew anywhere in sight as we waited for half an hour for the door to allow us to enter. 2) There was a coffee pot, but no filters in the rental kitchen. (If we used the same kind of coffee filters at home, we would have bought filters at the grocery and not worried about it.) Since we don't use that kind at home, we requested coffee filters to fit the machine in the rental. Turned down flat, of course. 3) The keypad lock on the front door stopped working our first night and locked us out. We contact Vacasa, waited on hold, and finally got someone who said she'd try to help us. She asked us to try multiple alternatives; none worked. I asked could they please send someone since we were about to go out to eat and would like to be able to enter the unit and go to bed afterwards. When we returned two hours later, the situation was unchanged. We called again, got a different person, who finally gave us a new code. Someone at Vacasa is making $ doing NOTHING helpful for renters!!
Robert F.
Séjour de 5 nuits en mai 2024