Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great property, but will NEVER use Vacasa again
Publié le 19 mai 2024 sur HomeAwayThe location and property were great -- just what we hoped they would be. But we will NEVER AGAIN rent from anyone using Vacasa to manage the rental, thus 1 star for comunication. Every reasonable request we made was met with an unreasonable & pre-emptive "NO." 1) We made it to the property unexpectedly early by 30 minutes, asked if we could go in, and were turned down flat even though it would have been easy to let us in by remotely adjusting the unlocking time on the wireless keypad. There was no cleaning crew anywhere in sight as we waited for half an hour for the door to allow us to enter. 2) There was a coffee pot, but no filters in the rental kitchen. (If we used the same kind of coffee filters at home, we would have bought filters at the grocery and not worried about it.) Since we don't use that kind at home, we requested coffee filters to fit the machine in the rental. Turned down flat, of course. 3) The keypad lock on the front door stopped working our first night and locked us out. We contact Vacasa, waited on hold, and finally got someone who said she'd try to help us. She asked us to try multiple alternatives; none worked. I asked could they please send someone since we were about to go out to eat and would like to be able to enter the unit and go to bed afterwards. When we returned two hours later, the situation was unchanged. We called again, got a different person, who finally gave us a new code. Someone at Vacasa is making $ doing NOTHING helpful for renters!!
par un voyageur
So cute
Publié le 6 avr. 2024 sur HomeAwayVery cute property. Very Clean and well maintained, we have stayed at many properties on FB and the Turtle Bay properties are our favorite. Most places look like they haven’t been updated since the 90’s and despite costing thousands for a week, most feel kind of run down. This property was great!
My only complaint is that the pillows are awful. We forgot ours and luckily took some from my parents around the corner. If you can-bring some from home. Otherwise highly recommend!
par un voyageur
Turtley Awesome
Publié le 25 févr. 2024 sur HomeAwayWe had a wonderful stay at Turtle Bay. It’s a very nice condo with plenty of space. It is conveniently located and we highly recommend. We had lots of room to work and relax. All meetings should be like this!!!
par un voyageur
Good location but needs updates and work
Publié le 23 oct. 2023 sur HomeAwayThis property has a pretty good location on Folly beach but it’s not well maintained. Toilet seat was broken, shower door was off the track and dirty, holes in the walls, shower curtain was stained on main floor.
Property was surface cleaned but looked to not have had a deep clean in a long time. Our linens were dirty and the property wasn’t real clean when we arrived so they sent cleaners out again the next day but the property really needs a good deep clean and many maintenance issues fixed.
When we pulled up to the property we thought we were at the wrong address because there was a box of overflowing trash out front with a horrible odor coming from it. It had an old dishwasher, rug and no telling what else in it.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great place, great location
Publié le 31 juill. 2023 sur HomeAwayMy family and I stayed here for vacation, and the location was perfect! Great views of the bay, and not a far walk from the beach and downtown. The inside was nice, only some dishes that were dirty and the trash left a mess in the garage, but the host was great about responding and helping out.
Commentaires de Gestion de l’hôtel
16 août 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Family trip
Publié le 25 juill. 2023 sur HomeAwayThis was a quick trip w kids and grandparents. It was wonderful. The location was great because close to all but in a quiet spot. Thoroughly enjoyed ourselves
par un voyageur de Grosse Pointe Shores, MI
The Perfect Spot
Publié le 18 avr. 2023 sur HomeAwayWe have vacationed in Folly for about the last 10 years, and this was by far my favorite rental. It was clean, nice, plenty of bathrooms (with teens that’s key 😂), great location, and easy parking. We had two porches which we used a lot, and did plenty of waking everywhere because we were so centrally located. There’s access to a pool, and crabbing docks. It was, in a word, perfect!! And check in was super easy, as was the check out process. 5 stars!!
par un voyageur
Nice place but lack of communication
Publié le 12 avr. 2023 sur HomeAwayCommunication with the property manager was non existent. I reached out multiple times and still have heard nothing. Place was nice and accurate to description. Washing machine and dryer need replaced.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Amanda, thank you for sharing your experience with us, we're pleased that you liked our home but apologize for any disconnect in service you felt when communicating with our team. The washer and dryer have been addressed and we thank you for your feedback. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Sabbatical Stay
Publié le 3 déc. 2022 sur HomeAwayWe decided to come to Folly, SC for some rest and relaxation and we got exactly that! The home was nice, clean, and spacious. The only thing negative was the linen was completely clean, we just washed them before going to bed. The last night neighbors occupied the home next door and you could hear the entire conversations. The walls are paper thin.
par un voyageur de Atlanta, GA
Clean and convenient but a couple of surprises!
Publié le 14 juill. 2022 sur HomeAwayThe property was pretty much as described, clean and convenient location, but there were some surprising issues when we entered the house. Whole in the kitchen ceiling, broken garage door, and shower door off track. Vacasa was quick to respond and rectify the issues. Overall, we had a great time and enjoyed our stay!
