Note fondée sur 747 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The bathroom in our first room was disgusting! There looked to be urine and hair on the back of the toilet they you could only see if the lid was down. The area behind the door looked like it hadn’t been cleaned in months. The corner by the tub and wall was black and gross. We were moved to a different room that looked cleaner but we did find a used towel hanging on the hook behind the door.
We would have moved but we had someone else staying there and they said their room was fine.
Also when I went to use the hairdryer it didn’t work. We tried all the buttons, switches on the dryer and the outlets. The night light came on so there was power getting to the unit. I checked on the hairdryer in our parties’ other room. His did not work either. My husband went down to the desk and asked if they had any other hairdryers and they said all the working ones were in the rooms.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sid Sharma, Gestion de l’hôtel
Dear Tracey, Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrences. I have personally addressed this with our housekeeping and maintenance staff to ensure this won't happen again.We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.Sincerely,Manager
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Bugs in the room, people were not rude but not friendly either.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sid Sharma, Gestion de l’hôtel
Dear Daniel, We are sorry for any inconvenience. I will look into this immediately. Sincerely,Manager
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sid Sharma, Gestion de l’hôtel
Dear william,Thank you for your feedback. We are looking forward to welcoming you again. Sincerely,Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sid Sharma, Gestion de l’hôtel
Dear Vanessa, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Sincerely,Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sid Sharma, Gestion de l’hôtel
Dear Tracie,Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Sincerely,Manager
par un voyageur
Publié le 19 sept. 2024 sur Hotels
There are abandoned cars in the parking lot and the refrigerator doesn't work.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sid Sharma, Gestion de l’hôtel
Dear Eric,Thank you for taking the time to post your comments regarding your stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Staff, very pleasant
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sid Sharma, Gestion de l’hôtel
Dear Howard,Thank you for taking the time to post your comments regarding your recent stay. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Sincerely,Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sid Sharma, Gestion de l’hôtel
Dear Wolfram,Thank you for taking the time to share your review with us. We hope your next visit will be even better.Sincerely,Manager
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sid Sharma, Gestion de l’hôtel
Dear grace, We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. We look forward to seeing you in the future. Sincerly,Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Would stay again
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sid Sharma, Gestion de l’hôtel
Dear jay,We would like to thank you for taking the time to complete our online survey about your stay. We hope your next visit will be even better.Sincerely,Manager
