Note fondée sur 510 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Sabrina, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our property conditions, cleanliness measures, and facilities did not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards,Customer Care Team
par un voyageur
Publié le 2 août 2024 sur Expedia
Very Good Breakfast, hot water, Friendly Front desk Staff, comfortable beds, hot water.... Overall a Good stay.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Traena, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Quality Inn Forrest City, and your review reassures us of the comfort of our facilities and the quality of our accommodations. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The place is in need of a serious remodeling . The staff were polite but the place is just run down . Holes in the ceilings , no security latch/bar on the door . Rooms smelled stuffy
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Brianna, thank you very much for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We have informed the management about your comments, and all the issues you mentioned will be resolved with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Allison, we are thankful for giving our hotel a splendid rating for our facilities and services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Joe, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team
par un voyageur
Publié le 17 juill. 2024 sur Expedia
The room smelled of mold and very strong and unpleasant cleaning products. The tiled floors were greasy and slick. The furniture was dilapidated and the towels and cloths were very old and stained. The smell from the air conditioning unit put out such a terrible smell of mold it made us feel ill. There was a lot of noise all night long coming from the surrounding rooms.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jeffrey, thank you very much for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We have informed the management about your comments, and all the issues you mentioned will be resolved with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team
par un voyageur
Publié le 10 juill. 2024 sur Expedia
It was not an easy property to get into. The front office greeter seemed like she was not wanting to work. Carpet was not clean properly. There was no ironing board. Could not close the door to the bathroom. Stopper in tub was broken. Told front desk and maid that I needed the ironing board never got one. When I asked about a refund the lady at the front desk said it was not refundable. I had to inform her that I paid for the protection. Bottom line is I would not recommend this property to my worst enemy.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kenneth, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Bathroom door frame was broken such that the door wouldn’t close all the way. The security lock on the door to the room was broken.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear James, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the broken door frame and security lock that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team
par un voyageur
Good Enough
Publié le 8 juill. 2024 sur HotelsShower drain did not function properly and did not drain.
Breakfast was good, with hot food as well as the usual bagels, toast, cereal, etc.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Joshua, thank you for your feedback. We’re glad you enjoyed our hot breakfast selection, but we apologize for the inconvenience with the partially blocked shower drain. We’ll address this issue promptly to ensure it’s resolved for future guests. We hope that our remaining facilities and services were up to the mark. Do not hesitate to let us know about any improvements we could bring to our establishment, as we are excited to serve you again for a fun vacation soon enough.Best Regards,Customer Care Team
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Quality Inn Forrest City on your next visit!Best Regards,Customer Care Team
