Note fondée sur 525 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Expedia
It needs an update for the price of the room
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Marthw, thank you for your feedback. We appreciate your honesty and understand your concerns about the need for updates. We are continuously working to enhance our facilities and ensure that our guests have a comfortable experience. Your input is valuable, and we hope to have the opportunity to welcome you back in the future for an improved stay.Best Regards,Customer Care Team
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Coffee and breakfast was delightful. Pillows were fluffy and very comfortable. The only reason for not giving the extra star was that the bathroom door trim was dirty-my daughter cleaned it.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ruth, thank you for your kind words! We’re thrilled to hear that you enjoyed the coffee and breakfast and that you found our pillows fluffy and comfortable. We appreciate your feedback regarding the bathroom door trim and will address it with our housekeeping team to ensure it meets our cleanliness standards. Thank you for bringing it to our attention, and we look forward to welcoming you back for an even better stay!Best Regards,Customer Care Team
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Work
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lisa, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Bessy, thank you so much for your valuable rating. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Customer Care Team
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
This place was not as described on Expedia at all. I’m requesting a full refund from Expedia immediately.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Shiloh, we're sorry to hear that your experience did not align with your expectations based on the description. We take these matters seriously and understand your frustration. Please contact Expedia directly for assistance with your refund request, as they will be able to assist you with this process. If there's anything specific you'd like us to address about your stay, feel free to share, and we'll do our best to help. Thank you for your feedback.Best Regards,Customer Care Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Runned down property, a little scary seemed not good neighborhood. Staff was ok
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Roberta, thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We take concerns about property conditions and safety seriously and will review your comments with our team. We're glad to hear that the staff was okay, but we want to ensure that all aspects of your stay are satisfactory. We appreciate your input as it helps us improve for future guests.Best Regards,Customer Care Team
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Staff very polite. Check in was pleasant. No issues with our stay
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Cindy,Thank you for your positive feedback! We’re delighted to hear that you found our staff polite and that your check-in process was pleasant. It’s great to know you had a smooth stay without any issues. We hope to welcome you back soon for another enjoyable experience!Best Regards,Customer Care Team
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
