Note fondée sur 515 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
The staff were friendly but the rooms were out dated and not very clean.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Marianna, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Best Regards,Customer Care Team
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kimberly, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Customer Care Team
par un voyageur
Publié le 12 août 2024 sur Expedia
The property has a nice picnic area, and is close to restaurants.
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Laura, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Quality Inn Forrest City. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our pleasant property and convenient location. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team
par un voyageur
Think twice!
Publié le 9 août 2024 sur HotelsI was expecting a more updated version of Quality Inn but it was not. The room had a musk smell, the chairs were tearing up, and the bathroom was tiny. The bed comforter was soiled underneath. The daily breakfast was okay. We needed room service with a vacuum! Overall about a 2 stars
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mia, we are sorry to hear that your stay did not meet your expectations. The musk smell, worn chairs, and small bathroom are not the experience we aim to provide, and we apologize for the condition of the bed comforter. While we are glad to hear you found the breakfast to be okay, we understand that the overall experience was disappointing. We appreciate your feedback and will work diligently to address these issues so that we can provide a more comfortable and pleasant stay for all our guests. Thank you for sharing your thoughts with us.Best Regards,Customer Care Team
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Larry, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Sabrina, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our property conditions, cleanliness measures, and facilities did not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards,Customer Care Team
par un voyageur
Publié le 2 août 2024 sur Expedia
Very Good Breakfast, hot water, Friendly Front desk Staff, comfortable beds, hot water.... Overall a Good stay.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Traena, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Quality Inn Forrest City, and your review reassures us of the comfort of our facilities and the quality of our accommodations. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The place is in need of a serious remodeling . The staff were polite but the place is just run down . Holes in the ceilings , no security latch/bar on the door . Rooms smelled stuffy
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Brianna, thank you very much for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We have informed the management about your comments, and all the issues you mentioned will be resolved with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Allison, we are thankful for giving our hotel a splendid rating for our facilities and services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Joe, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team
