Note fondée sur 415 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 déc. 2019 sur Expedia
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Would not recommend. 1. Placed an unauthorized hold on the card (whatever hotels do this all the time) still waiting to get it back. 2. Shower curtain had black gunk all over it 3. Breakfast disgusting. The sausage had slime on it. Breakfast starts at 6, went at 7 and there was no food. They don’t clean the tables during time either and there’s only 3-4 tables. 4. TV didn’t work. Thankfully had a fire stick with us, but couldn’t turn the tv off once it was on and couldn’t adjust volume with tv remote or the tv itself. Had to use fire stick. 5. A/C kept shutting off. Would run for 2-5 then off. Made the room pretty warm and stuffy. 6. A constant ringing could be heard both mornings we were there. We had to leave just to get away from it. 7. Hot tub broken.
Honestly, I get it’s a 3 star hotel, but it was a terrible experience. There were 3 people working and guests had to wipe off breakfast tables to sit? They weren’t that busy and the breakfast area is in the lobby across from the desk and they weren’t busy. The only good thing was the area. Plenty to do around the hotel.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Amanda P.-General Manager, Gestion de l’hôtel
Hi Jordan, I'm very sorry for the cleanliness and maintenance issues in your room and that your breakfast experience wasn't up to our standards. I will review your comments with our housekeeping staff to ensure they are looking for and reporting these issues so we can fix them prior to guests checking in. I will also discuss your comments about breakfast with the staff members who were working to ensure they are wiping tables in a timely manner. We will be beginning a full renovation soon and during that time the area where the hot tub is will be transitioned into a workout area. This is why we do not advertise that we have a hot tub anymore.Incidental holds are explained on your confirmation email and are not unauthorized. The hold typically takes 3-5 business days to drop off and since you were just with us over this past weekend it may take a few more days.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Stayed with our grandkids. They enjoyed the nice pool, comfy beds, and breakfast. Great value for the money
par un voyageur
Publié le 5 sept. 2024 sur Hotels
par un voyageur
Publié le 30 août 2024 sur Hotels
Perfect for our needs. Appears some renovations are about to take place. We had no issues.
par un voyageur
Publié le 30 août 2024 sur Hotels
We stay at this hotel whenever we return to Decatur. The building is now in need of updating /rennovations. But it is clean/quiet/safe. Staff are always professional and welcoming.
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Publié le 20 août 2024 sur Hotels
WiFi was only offered if you were a Marriott member or if you signed up to be a member
par un voyageur
Very nice
Publié le 19 août 2024 sur HotelsNice room. Very nice breakfast. Overall the facility was clean and well maintained. Only issue was the room above us had people that came in at 1:30 am and stomped around so much it woke us up.
Beds were comfy. Big pillows. Soft towels and good shower items. We will stay there again.
