Ratings based on 930 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 12, 2024 on Expedia
Comment from Hotel Management
Aug. 14, 2024 by Customer Care Team, Hotel Management
Dear Mark, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team
by A traveller
Posted Aug. 11, 2024 on Expedia
Property is located right off the interstate, it’s very clean , quite & safe…
Comment from Hotel Management
Aug. 14, 2024 by Customer Care Team, Hotel Management
Dear Lisa, we thank you for honestly rating our hotel and services. Our main objective is to provide clean, quiet, safe accommodations for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay, our convenient location, and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Forsyth.Best Regards,Customer Care Team
by A traveller
Posted Aug. 11, 2024 on Expedia
They were doing some construction around the side entrances and had to use the front, but other than that it was nice.
Comment from Hotel Management
Aug. 14, 2024 by Customer Care Team, Hotel Management
Dear Jarrod, thank you for your feedback. We're glad to hear that you found your stay nice, but we apologize for the inconvenience caused by the construction around the side entrances. We understand that this may have been disruptive, and we appreciate your feedback during this time. We're working hard to improve our facilities, and we hope to have the opportunity to provide you with an even better experience during your next visit.Best Regards,Customer Care Team
by A traveller
Posted Aug. 9, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Aug. 8, 2024 on Hotels
Hotel was average. Being a LaQuinta I expected better than this, but it is what it is. Bathroom looked horrible, sheet rock tape falling out of ceiling joint, mold in bathroom, paint all over everything in bathroom.
Comment from Hotel Management
Aug. 9, 2024 by Customer Care Team, Hotel Management
Dear Jeff, we appreciate you taking the time to provide feedback on your recent stay. We're sorry to hear that the condition of the bathroom did not meet your expectations, and we apologize for any discomfort caused. The issues you mentioned, including the sheetrock tape, mold, and paint, are concerning, and we are addressing them with our maintenance team to ensure that these problems are resolved promptly. Your insights are valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Best Regards,Customer Care Team
by A traveller
Great stay
Posted Aug. 8, 2024 on HotelsVery nice room. Clean and neat.
Comment from Hotel Management
Aug. 9, 2024 by Customer Care Team, Hotel Management
Dear Leon, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team
by A traveller
Posted Aug. 7, 2024 on Hotels
Comment from Hotel Management
Aug. 8, 2024 by Customer Care Team, Hotel Management
Hey Nick, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at La Quinta Inn & Suites Forsyth!Best Regards,Customer Care Team
by A traveller from Palm Harbor
Posted Aug. 7, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Customer Care Team, Hotel Management
Dear CYNTHIA , we are happy to have hosted you and served you well at La Quinta Inn & Suites Forsyth. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team
by A traveller
Awesome
Posted Aug. 3, 2024 on HotelsAlways a Great Stay
Comment from Hotel Management
Aug. 6, 2024 by Customer Care Team, Hotel Management
Dear David, thank you for letting us know you had a great stay at La Quinta Inn & Suites Forsyth. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team
by A traveller
Deposit issue
Posted Aug. 3, 2024 on HotelsThe stay was great even though the elevator was down we didn't mind. The reason I am giving it a three star is because I understand they have to charge a $100 deposit that is fine but when I checked in they charged me the deposit and when I checked out they charged it again. SO I had a hold on my banking for 5 days for $200 for a one night stay. I picked this hotel for the price to save money to have on my way to Disney and all it did was take $200 away from my kids spedinf money because we had to wait for the bank to remove the hold that the lady at the front desk said would fall off in 24 hours which did not. IF it wasn't for this they would of got a great review from me.
Comment from Hotel Management
Aug. 6, 2024 by Customer Care Team, Hotel Management
Dear Brian, thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay despite the temporary elevator issue. However, we sincerely apologize for the inconvenience caused by the handling of your deposit. Charging the deposit twice and the extended hold on your funds is not in line with our standard procedures, and we understand how this impacted your plans and caused frustration. We regret that this oversight affected your budget for your trip to Disney. We are taking immediate steps to review our check-in and check-out processes to ensure this does not happen again. Additionally, we are working with our front desk team to provide accurate information regarding deposit holds. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a flawless experience. Please feel free to contact us directly if you have any further concerns.Best Regards,Customer Care Team
