Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 déc. 2024
Comfy beds.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Valerie, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team
par un voyageur de Floyds Knobs
Publié le 24 sept. 2024 sur Expedia
For the price, it was excellent. Great location, just off 75. Safe area, it seemed. Plenty of lighting in parking lot. Pet friendly. Front desk was courteous and efficient. Breakfast was decent. All and all, for a night’s stay - no complaints.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Janna, We’re thrilled to hear that you found excellent value in your stay and appreciated our convenient location just off I-75! It’s great to know you felt safe and found the parking well-lit, as guest security is a top priority for us. We're also glad that our courteous front desk staff made a positive impression and that you enjoyed the breakfast. Thank you for your feedback, and we look forward to welcoming you back for another comfortable and pleasant stay in the future!Best Regards,Customer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Staff was very friendly. Hotel was nice and clean, however, I needed a handicapped room which was at the very end of the hall. Ice machine was at the opposite end. Not convenient at all. Toilet was broken so I had to manually flush. The shower stool was broken, shower curtain was ripped as well. Had to step up about 2 feet to shower. Should have been a walk in. I may or may not stay again. It needs a little work.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Lillian, Thank you for taking the time to share your experience. We’re glad to hear that our staff was friendly and that you found the hotel clean, but we sincerely apologize for the inconvenience you faced regarding the accessibility of your room and the issues with the toilet and shower. Your feedback about the placement of the handicapped room, as well as the condition of the shower stool and curtain, is invaluable, and we will work to address these concerns. We understand how important accessibility and comfort are, and your insights will help us improve for future guests. We hope you’ll consider giving us another chance to provide a better experience on your next visit.Best Regards,Customer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The only complaint I have was the bathroom floor was kind of dirty and also they did not provide another shampoo, conditioner, and body wash, very small bottles
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Francine, Thank you for sharing your feedback with us. We’re glad to hear you enjoyed your stay overall, but we apologize for the condition of the bathroom floor and for not providing additional toiletries during your visit. Cleanliness is a priority for us, and we will address this with our housekeeping team to ensure standards are met. Regarding the toiletries, we appreciate your input and will look into providing larger bottles or more options for our guests. We hope to welcome you back soon and provide a more satisfying experience!Best Regards,Customer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi thomas, Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Customer Care Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi dana, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Customer Care Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Was a good night's rest
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi thomas, We’re thrilled to hear that you had a good night’s rest! It’s always our goal to provide a comfortable environment for our guests, and we’re glad we met that expectation for you. We look forward to welcoming you back for another restful stay in the future!Best Regards,Customer Care Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Janice,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Janice,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team
