Note fondée sur 393 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The front desk employee was very sweet. However, the paint was peeling in the shower, the bedding was stained,the tv didn't work, the wifi didn't work and the man who did housekeeping opened my door in the morning without knocking.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Lindsay, We appreciate your feedback and apologize for any inconveniences experienced during your stay. Your comments will be shared with the team for further review and improvement. Thank you for bringing these matters to our attention for future enhancements.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Anna, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have so that we can address them accordingly. We value your feedback and hope to have the opportunity to have you back in the future for an improved experience.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
First of all, I don’t know how this place has a rating of 8/10. It is absolutely the worst hotel experience I have ever had, and I have stayed at 2/3 out of 5 star hotels before. And these are my complaints: (1) really terrible customer service. My personal body scrubber I left in the shower disappeared after they came in to fix the clogged shower. I didn’t realize they were still doing daily house keeping, so I was surprised when I came back, all the beds were made and towels replaced. Had I known they were doing that, I would’ve placed the “privacy” tag on the door. I went to front desk to ask about the missing scrubber, and they said they would check. When I got back in the room, I get a call from the front desk, saying that the house keeping didn’t take it and maybe I misplaced it. I told him I used it that morning, hanged it on the towel bar, so the only reasonable assumption is that house keeping took it by mistake with other towels and I needed it back. He talked over me, very loudly, and I tried to explain again why I wouldn’t have “misplaced” it, then he hanged up. When I went to the front desk to continue conversation, he yelled at me and blamed that I was taking advantage of them. They are horrible people, I don’t even know why they chose to work in hospitality industry. Other reasons this is a horrible place to say are (2) clogged shower (3) very old and rough towels (like the ones you get at the pool), and the so called “park view” isn’t really a park view.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Momo, We value your feedback and apologize for any inconvenience you have experienced during your stay. We strive to provide exceptional service to all our guests and are sorry to hear that we fell short of your expectations. Your concerns will be shared with our team for further review. We appreciate you bringing these matters to our attention as we are always looking for ways to improve our guests' experience.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
The hotel was acceptable. It was difficult to walk in the area due to poor roads.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Harold, We appreciate your feedback and are glad to hear that you found the hotel acceptable. We apologize for any inconvenience you experienced with the area's roads. Your comments will be shared with our team for further consideration. Thank you for taking the time to review your stay.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager, Gestion de l’hôtel
Hello Asher, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Problem with the sink but clean room
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager, Gestion de l’hôtel
Hello ANDREA,We appreciate your feedback regarding the sink issue and are glad you found your room clean."
par un voyageur
Publié le 3 sept. 2024 sur Expedia
We were in the newly remodeled section on the first floor. It was very clean and modern.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rich,We are overjoyed to hear that you enjoyed the modern and clean environment of our newly remodeled section on the first floor. Your comfort is important to us, and we strive to provide a pleasant stay for all our guests. Thank you for sharing your positive feedback with us!
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Willie, We're sorry to hear about your experience. Please feel free to reach out to us with any specific feedback you may have from your stay so we can address it accordingly. We appreciate your time and hope to have the opportunity to welcome you back in the future.
par un voyageur
Renovated with comfortable bed
Publié le 8 août 2024 sur HotelsBed was very comfortable and room had been renovated. Floors could have been cleaner. I was concerned that there was no chain lock on door. Probably will not stay here again
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Julie,We appreciate your feedback regarding the comfort of the bed and the renovated room. We will share your comments about the cleanliness and security measures with our team for further review. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 5 août 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Cainan,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team for further assistance.
