Ratings based on 552 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 20, 2024 on Expedia
Hot tub cold with no broken sign. Paint chipping, possible mold in bathroom. Cheap cost. No breakfast?
Comment from Hotel Management
Oct. 21, 2024 by Hotel Manager, Hotel Management
Dear Tammi,Thank you for sharing your experience. We apologize for the issues you encountered, including the cold hot tub, condition of the bathroom, and lack of breakfast. Your feedback is valuable, and we will address these concerns with our team to improve. We hope you'll give us another chance in the future.Sincerely, Hotel Manager
by A traveller
Posted Oct. 1, 2024 on Expedia
Easy access and good room and amenities
Comment from Hotel Management
Oct. 1, 2024 by Hotel Manager , Hotel Management
Dear BHARGAVA,Thank you for your great review! We're glad you enjoyed the convenient access, comfortable room, and amenities. We look forward to welcoming you back soon for an even better stay!Sincerely, Hotel Manager
by A traveller
Posted Sep. 30, 2024 on Expedia
Nice pool and working hot tub. Very nice and clean dining area for the excellent breakfast. Staff - excellent.
Comment from Hotel Management
Oct. 1, 2024 by Hotel Manager , Hotel Management
Dear Gerrit,Thank you for the fantastic review! We're thrilled you enjoyed the pool, hot tub, and our clean dining area. It's great to hear the breakfast and staff exceeded your expectations. We can't wait to welcome you back for another wonderful stay!Sincerely, Hotel Manager
by A traveller
Posted Sep. 30, 2024
Nice room
Comment from Hotel Management
Oct. 1, 2024 by Hotel Manager , Hotel Management
Dear Lawrence,Thank you for your review! We're glad to hear you enjoyed the room. We look forward to welcoming you back for an even better stay next time!Sincerely, Hotel Manager
by A traveller
Posted Sep. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 19, 2024 by Hotel Manager , Hotel Management
Dear Larry,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager
by A traveller
Posted Sep. 15, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Hotel Manager , Hotel Management
Dear Aaliyah,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
by A traveller
Posted Sep. 5, 2024 on Hotels
Comment from Hotel Management
Sep. 5, 2024 by Hotel Manager , Hotel Management
Dear Eric,Thank you for choosing to stay with us and for rating us 8 stars. We value your feedback and would love to hear more about how we can enhance our services to potentially earn a 10-star review from you. Your input can truly make a significant impact for us, and we would be extremely grateful for it. We look forward to welcoming you back in the near future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 30, 2024 by Hotel Manager, Hotel Management
Dear Guest,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager
by A traveller
Posted Aug. 27, 2024 on Expedia
Bed bugs
Comment from Hotel Management
Aug. 30, 2024 by Hotel Manager, Hotel Management
Dear Chelsea,We are very sorry to hear about your experience with bed bugs. This is not reflective of our standards, and we take such matters very seriously. Our hotel follows rigorous pest control procedures, and we will address this issue immediately. Your feedback helps us improve, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager
by A traveller
Posted Aug. 13, 2024 on Expedia
the gentleman behind the front counter had his kids back there with him and they just kept running and screaming while he was trying to help guest. Said the tv in my room didn’t work but it was just the remote that didn’t work. other than that it was a good stay!
Comment from Hotel Management
Aug. 13, 2024 by Hotel Manager , Hotel Management
Dear Tifani,Thank you for the 5/5 rating! We’re glad to hear you had a good stay overall. We apologize for the distraction caused by the front desk situation and the TV remote issue. Your feedback helps us improve, and we’ll address these concerns to ensure a better experience in the future. We hope to see you again!Sincerely, Hotel Manager
