Ratings based on 918 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 4, 2024
This was a very nice property. As I was traveling with my adult disabled son, I expected there to be two queen beds in the accessible room. When we arrived, it’s when I discovered that the listing Travelocity showed two beds, but there was only one queen bed. I ended up having to acquire the room next-door to be close to him, but not sleeping in the same bed. The ADA compliant room probably shouldn’t have carpeting in it. It makes it very difficult for someone in a wheelchair to wheel across the room over carpeting. The automatic closure of the door makes it difficult for an individual in a wheelchair to be able to get access into the room by themselves. The property overall was very nice and for someone without disabilities it would be a great thing. I think they they can make some improvements, thank you
Comment from Hotel Management
Sep. 4, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for sharing your feedback. I'm sorry to hear about the issues you faced with the accessible room. It's important that these rooms meet all accessibility needs, and your comments about the bed arrangement, carpeting, and door closure are valuable for helping us make improvements. We appreciate your understanding and will use your feedback to enhance our accommodations for future guests. Thank you for bringing this to our attention.
by A traveller
Posted Aug. 21, 2024 on Expedia
Some of the items are missing like limited towels. No coffee stirrer etc.
Comment from Hotel Management
Aug. 21, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for bringing this to our attention. We apologize for the oversight and will ensure these items are promptly provided. Your feedback is valuable to us as we strive to improve our guest experience.
by A traveller
Posted Aug. 17, 2024 on Expedia
Rooms were clean and comfortable
The pool was nice
Comment from Hotel Management
Aug. 17, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for your positive feedback! We hope to see you again soon.
by A traveller
Great Service
Posted Aug. 17, 2024 on HotelsMy stay was smooth and easy. The attendant was pleasant professional, efficient and very helpful when I needed personal assistance.
Comment from Hotel Management
Aug. 17, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for your positive feedback! We look forward to you staying with us again!
by A traveller
Posted Aug. 16, 2024 on Expedia
Loud, Loud parties on the floor till 4am. Checked in late, no one at front desk for 45 minutes- had to sit there. Security ignored us... bad bad experience
Comment from Hotel Management
Aug. 17, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for your feedback. We apologize for the inconvenience you experienced. We take these issues seriously and will address them with our team to improve our service.
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 15, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for your positive feedback! We look forward to seeing you again.
by A traveller
Posted Aug. 14, 2024 on Expedia
Comment from Hotel Management
Aug. 15, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for your positive feedback! We look forward to seeing you again.
by A traveller
Posted Aug. 13, 2024 on Expedia
Everything was great we have no problem
Comment from Hotel Management
Aug. 14, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for your positive feedback! We look forward to seeing you again.
by A traveller
Posted Aug. 13, 2024 on Expedia
Comment from Hotel Management
Aug. 14, 2024 by Amara Roman - Front Office Manager, Hotel Management
Thank you for your positive feedback!
by A traveller
Posted Aug. 12, 2024 on Expedia
The carpet in the room was extremely filthy and got me and my two babies extremely sick with fever that ruined our vacation and they did nothing about it!
Comment from Hotel Management
Aug. 12, 2024 by Amara Roman - Front Office Manager, Hotel Management
I’m very sorry to hear about your experience. The cleanliness of our rooms is a top priority, and I apologize for any inconvenience and discomfort you faced. We take this feedback seriously. Thank you for bringing it to our attention.
