Avis Fortuna Hotel

Dear Valerie,first and foremost, we would like to extend our heartfelt gratitude for choosing to stay with us at We truly value your decision to spend your time with us and sincerely apologize for any inconveniences you experienced during your stay.We are truly sorry to hear about the issues you encountered with your room. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that your stay was not up to the standards we strive to provide to all our guests. Your feedback is invaluable to us as it allows us to identify areas that need improvement and enhance the overall guest experience.It is truly unfortunate that we were unaware of these concerns during your time with us, as we would have been more than happy to address them promptly.Our commitment to providing exceptional service and accommodations is unwavering. We take your feedback seriously and will use it constructively to ensure that future guests do not encounter the same issues. Your feedback has already been shared with our management team, and we are actively working to rectify these matters to prevent similar occurrences in the future.On a positive note, we are elated to hear that you found our staff to be top-notch. Our team takes immense pride in creating memorable experiences for our guests, and your kind words further motivate us to continuously enhance our services.Once again, we apologize for the inconvenience you faced and truly appreciate your understanding. We would love the opportunity to make it up to you on a future visit. We look forward to welcoming you back and providing you with the exceptional stay that you deserve. Sincerely,

Dear guest, we sincerely appreciate your recent stay at our hotel and for taking the time to provide us with your feedback. Your insights are truly invaluable as they help us improve and ensure that each guest's experience is exceptional.We are grateful for your overall rating of 4 out of 10, but we are curious to understand the specific reasons behind this score. We believe that direct feedback helps us address any issues promptly and deliver a better experience. If you would be willing to share more details about your stay, we would greatly appreciate it. Your input will enable us to take appropriate actions to enhance our services and facilities.We regret that we weren't able to meet your expectations during your recent visit. We genuinely wish that you had informed us of any concerns immediately upon check-in or during your stay. This would have allowed us to address the issues promptly and work towards making your stay truly memorable.We want to assure you that your comfort and satisfaction are of utmost importance to us. We hope you will consider returning to our hotel in the future. It would be a privilege to have the opportunity to demonstrate our commitment to providing exceptional service and a pleasant experience. We are determined to earn a higher score from you and make sure that your next stay exceeds your expectations.Once again, we thank you for choosing our hotel and for sharing your thoughts with us. Your feedback serves as a valuable resource as we continuously strive to improve.Sincerely,

Melanie,Thank you for choosing to stay with us and for taking the time to provide your feedback. We truly appreciate your kind words and are delighted to hear that you found your overall experience to be perfect.However, we would like to apologize for any inconvenience caused by the air conditioning not working well during your stay. We understand the importance of a comfortable and pleasant environment, and we regret that we fell short of meeting your expectations in this aspect. Please rest assured that we have noted your feedback and will address the issue promptly to ensure that it does not recur in the future.We appreciate your understanding and patience regarding this matter. We do hope to have the opportunity to welcome you back in the future, allowing us to show you an even better stay than this one. Kind regards,

Oscar,We were so happy to read your feedback and learn that you had an absolutely amazing stay with us! Your kind words truly made our day and we want to express our heartfelt gratitude for taking the time to share your experience with us.Knowing that you scored us a perfect 10 stars fills us with immense pride and satisfaction, as our team works tirelessly to provide the best possible service and hospitality to our guests. It's gratifying to see that our efforts have paid off and that you had an exceptional experience with us.We are thrilled that you enjoyed every aspect of your stay, from our comfortable and well-appointed rooms to our friendly and helpful staff. We are committed to providing a memorable and stress-free experience for our guests, and we are delighted that we were able to achieve this for you.Thank you once again for your wonderful feedback and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another exceptional stay.Sincerely,

Veronique,Thank you so much for choosing to stay with us and for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay with us and that everything exceeded your expectations.Your kind words about our hotel and staff are truly appreciated. It is our top priority to provide exceptional service and accommodations to all of our guests, and we are thrilled to hear that we were able to deliver that to you.We are especially pleased to hear that you scored us a perfect 5 out of 5 stars. Your feedback means a lot to us and will serve as motivation to continue delivering exceptional service to all of our guests.Once again, thank you for staying with us, and we hope to have the pleasure of welcoming you back in the near future.Sincerely,

Sophie,I am delighted to hear about your positive experience at the location you mentioned! It's wonderful to hear that the staff was kind and provided excellent service during your stay. The clean and pleasant swimming pools also sound like a fantastic amenity to enjoy. Additionally, I'm glad to hear that the location was suitable for a short stay and was generally clean and pleasant.Although the furniture may need to be replaced and the bathroom may have been small, it sounds like they did not detract from your overall experience. Additionally, while the kitchen may not have been fully equipped for meals and lacked tables and chairs for eating, it's great to hear that you were still able to enjoy your stay despite these minor limitations.Thank you for sharing your positive feedback, and I hope you have the opportunity to return to this location in the future!Sincerely,

Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier d'avoir partagé votre expérience. Il est toujours encourageant d'entendre des commentaires positifs, en particulier lorsqu'ils proviennent de ceux qui comptent le plus - vous en tant qu'invité. ! Vos commentaires ont été partagés avec les départements afin de célébrer les excellentes expériences que nous avons offertes aux clients.Encore une fois, je vous remercie d'avoir pris le temps de partager vos commentaires et nous nous réjouissons de votre prochain séjour.Sincèrement,On behalf of the entire hotel team, I would like to thank you for sharing your experience. It's always encouraging to hear positive feedback, especially when it comes from those who matter most - you as a guest. ! Your feedback has been shared with departments to celebrate the excellent experiences we have provided to customers.Once again, thank you for taking the time to share your feedback and we look forward to your next stay.Sincerely,

Melissa,Thank you very much for the time taken on reviewing your stay with us. Our team is very happy to know we have met your expectations.Looking forward to welcoming you back real soon. Kind regards,

Rene and Helene, we thank you for your feedback. We are sorry that we didn't meet all the stars that we were aiming for but maybe in the future, you will give us another try or go to our sister company next door that is more to your liking.Thank you for your business and we look forward to your next stay.Sincerely,

Melanie,We are thrilled to express our heartfelt appreciation to you for selecting the Fortuna Hotel as your accommodation during your recent stay. Your decision to stay with us fills us with immense gratitude, and we are delighted to learn that your experience with us exceeded your expectations.Your positive feedback regarding our hotel's amenities, services, and staff is truly inspiring for us. Our team takes great pride in providing exceptional hospitality to our guests, and your kind words provide us with the motivation to continue delivering excellence.It is wonderful to know that you found our Fortuna hotel to be comfortable and enjoyable, and we sincerely hope that your stay with us was memorable. We value your trust in us and eagerly look forward to the pleasure of welcoming you back soon.Thank you for sharing your feedback and for choosing to stay with us at the Fortuna Hotel.Sincerely,