Ratings based on 904 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 2, 2024
Quick check in and convenient
by A traveller
Posted Oct. 20, 2024
Very nice, but I had to go to 3 floors to find an ice machine that worked.
by A traveller
Over my Expectations!
Posted Sep. 15, 2024 on HotelsThe service on this hotel was above and beyond. Regardless it was under remodeling, they made us feel so welcomed and satisfied. We went straight from the cruise to stayed for the night and take our flight on next day; they checked us in early so we did not have to carry our luggage and wait for so long. The staff were absolutely wonderful!
Comment from Hotel Management
Sep. 23, 2024 by Keila - Front Office Manager, Hotel Management
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
by A traveller
Posted Sep. 15, 2024 on Expedia
While the front lobby was under construction, an accessible temporary entrance was available. Restaurants were convenient for walking.
Comment from Hotel Management
Sep. 23, 2024 by Keila - Front Office Manager, Hotel Management
Thank you for taking time to review our property. I am so glad to hear that you enjoyed your stay with us! We look forward to welcoming you back soon!
by A traveller
Very Nice room
Posted Sep. 14, 2024 on HotelsCheckin was nice and smooth. Friendly staff and beautiful room. Room looks new. Now sure if it was recently renovated but it was nice. Check out was even smoother. Its just a Room Key drop near the elevator in the lobby area.
Comment from Hotel Management
Sep. 23, 2024 by Keila - Front Office Manager, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.
by A traveller
Posted Sep. 13, 2024 on Expedia
When showing up early only certain people are allowed to check in . During this reconstruction everyone has to drive around the back of the building and check into a conference room
by A traveller
Posted Sep. 9, 2024 on Expedia
Other than the construction, the property was decent.
by A traveller
Posted Sep. 9, 2024 on Expedia
First time staying at this property very convenient to the airport due to complementary shuttle. Unfortunately, the hotel was being renovated very disorganized Had a makeshift lobby the service was horrible no greeting nobody says hello. . The security guard was sleeping on the chair around 5:30 in the morning. Very unprofessional. Had the breakfast Buffett which was good and convenient
Comment from Hotel Management
Sep. 23, 2024 by Keila - Front Office Manager, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
by A traveller
Posted Sep. 9, 2024 on Hotels
by A traveller
Posted Sep. 8, 2024 on Expedia
For a Hilton hotel this was a very disappointing location. The carpet surrounding the bed was disgusting. You literally stuck to it. I put socks on, and by the end of the one night visit my socks were nearly black. Gross. The bathroom is in major need of remodeling but basic cleaning would have made it so much better. There were splatters of God knows what on the walls and the room just in general look tired and rough. The hotel is going through renovations and hopefully cleaning and refreshing the rooms is part of that . not worth the price in my opinion
Comment from Hotel Management
Sep. 23, 2024 by Keila - Front Office Manager, Hotel Management
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to FLL.
