Note fondée sur 1 458 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,4 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Excellent !!
Commentaires de Gestion de l’hôtel
9 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Mario, It was a pleasure to read your fantastic review of the Hyde Resort & Residences. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit our area.Best Regards,Anke GraichenGeneral Manager
par un voyageur
Publié le 27 mars 2024 sur Expedia
Very nice place well located
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Ms. Francois, Thank you for the review of your stay at Hyde Resort & Residences. We appreciate you pointing out our convenient location. We are happy you enjoyed your time with us, and we look forward to welcoming you again soon.Best Regards, Anke GraichenGeneral Manager
par un voyageur
Publié le 17 nov. 2023 sur Expedia
bad service
dirty
cold pool
very expensive bar service
last time at this hotel
Commentaires de Gestion de l’hôtel
18 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Pascal, Thank you for being our guest and for sharing your feedback. We are genuinely sorry for not meeting your expectations and the level of service you received from our associates. We can assure you that this is not indicative of our service culture, one that is based only on the highest quality standards. Your comments have been shared appropriately and will be addressed. We have also taken additional note of your comments as this helps us improve going forward. We are grateful for your patience and hope to have another opportunity to provide you with the outstanding hospitality you should have received during this visit.Best Regards, Anke GraichenGeneral Manager
par un voyageur
Publié le 18 avr. 2022 sur Expedia
Très peu de commodités fournis dans le condo (beau en photos et c’est tout). Balcon hyper bruyant (rien de relaxant là). Stationnement valet « obligatoire » et coûteux. 42 étages…. Ça fait du monde. seulement 3 ascenseurs fonctionnaient. Attente à chaque fois (5 à 10 min). Considérant le prix demandé, je j’y retournerai jamais.
Commentaires de Gestion de l’hôtel
19 avr. 2022 par - General Manager, Gestion de l’hôtel
Hi Robert, Thank you so much for sharing your review with us. While we are disappointed to hear that your stay experience did not meet the experience our guests have come to expect, we appreciate your feedback and can assure you that it will be shared with our team. Kind Regards.
par un voyageur
Publié le 26 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
26 janv. 2020 par General Manager, Gestion de l’hôtel
Jean-Pierre, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Resort & Residences, and we look forward to welcoming you back soon.
Sincerely,
General Manager
par un voyageur de Mtl
Publié le 5 janv. 2020 sur Expedia
L’emplacement de l’établissement était parfait et la vue de la chambre également. Par contre la
Propreté laissait à désirer pour une chambre de ce prix. Le balcon était malpropre. L’attente aux ascenseurs était interminable.
Commentaires de Gestion de l’hôtel
5 janv. 2020 par General Manager, Gestion de l’hôtel
Dear Robert, We are glad that you loved our location and that you were pleased with the beautiful view from your room. That being said, please accept our sincere apologies for the cleanliness issues you encountered in your room and on the balcony. We have discussed your comments with our housekeeping department to make sure that this does not happen again. We are also sorry for issues with our elevators being slow at times during your stay. Our engineering team is checking that the elevators are functioning properly, however, during our busiest times when many guests and families are visiting our resort the elevators can become overburdened. Your valuable comments are all appreciated and we hope that you will come back again soon for the seamless experience you deserve. Thanks again. Sincerely, General Manager
par un voyageur
Publié le 30 déc. 2019 sur Expedia
Restez loin de cet hotel. Personnel de gestion arrogant, problème avec les ascenseurs (au moins 20 minutes d’attente pour avoir un ascenseur) chambre malpropre ( pas nettoyé, poils sur le sol et pas de taie d’oreillers)
Honnêtement, nous sommes des voyageurs platinum d’expedia, plus de 45 nuits juste cette année et jamais j’ai du démolir un établissement de la sorte. Terrible experience pour le prix.
Commentaires de Gestion de l’hôtel
31 déc. 2019 par General Manager, Gestion de l’hôtel
Dear Valued Guest,
Thank you for taking the time to leave your review. We never want our guests to leave unhappy, and we sincerely apologize for your disappointing stay. Our team strives to provide impeccable service and timely responses to our guests' needs, and we regret that we let you down. We hope you will give us another chance to demonstrate the exceptional service you deserve.
Sincerely,
General Manager
par un voyageur
Publié le 11 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
12 déc. 2019 par General Manager, Gestion de l’hôtel
We are delighted you had a great stay at Hyde Resort & Residences. Thank you for the nice rating, and we look forward to hosting you again soon.
Sincerely,
Victor Carmona,
General Manager
par un voyageur
Publié le 6 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
8 déc. 2019 par General Manager, Gestion de l’hôtel
Linda, we are delighted you had an outstanding stay at Hyde Resort & Residences and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
Sincerely,
Victor Carmona,
General Manager
par un voyageur
Publié le 9 janv. 2019 sur Expedia
aimé: propreté partout (chambre-lobby-restaurant-piscine)
décevant: check in retardé
manque de serviettes et autres commodités à tous les jours
ds notre chambre
frais journalier important pour la plage sans pouvoir en profiter
frais élevé pour le stationnement
Commentaires de Gestion de l’hôtel
10 janv. 2019 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for choosing our hotel where we have more of everything you love. We strive to provide outstanding service and hospitality to every guest, yet it seems we fell short this time. This is not typical, as we specialize in flawless service, and we hope you will see it as an isolated incident. We would like the opportunity to serve you better in the future and hope you will consider a return visit.
Sincerely,
Victor Carmona
General Manager
