Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
1,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 janv. 2023
par un voyageur
Publié le 9 mai 2022 sur Expedia
Service sucked. Housekeeping was not available. We had to wash our own towels. They charge me resort fees which was just crazy amount and that was after I paid in full
Commentaires de Gestion de l’hôtel
11 mai 2022 par Eli, Gestion de l’hôtel
Hello Maciej. We're sad to hear that you were not happy during your stay. Please remember that you have booked a privately owned unit and daily housekeeping was not included in your reservation's rental payment. You only paid for the exit cleaning. Furthermore, the resort fee that you paid was for the resort's amenities. Hope this clears your confusion. Thank you.
par un voyageur
Publié le 2 mai 2021 sur Expedia
Great Staff and close access to the beach
Commentaires de Gestion de l’hôtel
2 mai 2021 par Hotel Management, Gestion de l’hôtel
Hello. Thank you for the great review! We’re so happy you loved your experience. We hope to host your stay again soon.
par un voyageur
Publié le 20 janv. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2021 par Hotel Management, Gestion de l’hôtel
Hello Valerie. Thank you for staying in our property, however, may we have the reason why you left us this score for the review? As I check your reservation, I did not see any note or message of your experience during your stay. We would really appreciate if we have received any feedback or message if you needed assistance during your stay. Our property manager and the rest of the staff are always willing to provide immediate assistance.
par un voyageur
Publié le 28 juin 2020 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2020 par Eli, Gestion de l’hôtel
Hello Dan. Thank you for taking the time to leave us a score regarding your stay at our property. We would like to know as to why you were unhappy and did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible.
Kindly contact us at our number to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconveniences we have caused you.
par un voyageur de Chicago il
Publié le 2 mars 2020 sur Expedia
Every single little detail was an extra charge. Room had a lot of small issues. Service for the room terrible. WAY overpriced for what we got. Would not go again.
Commentaires de Gestion de l’hôtel
6 mai 2020 par Eli, Gestion de l’hôtel
Hello Debbie. That is not the service we want you to experience and we're sorry you've gone through those inconveniences. We have already endorsed your concern to our property management team to further check your claims. Note that the additional charges were resort fees and valet fees that were disclosed to you prior to booking. If there are any charges you were not supposed to be charged please bring it to our attention so we adjust it immediately. Hoping that this has enlighten some of your confusions regarding the extra charge you have mentioned.
par un voyageur
Publié le 14 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2020 par etx-Eli, Gestion de l’hôtel
Hi Irina,
We are sorry that we did not meet your expectations at our luxury property. You requested a high floor and we gave it to you along with a free upgrade to direct ocean views. we did not receive any complaints from you during your stay so if there’s anything we can do to assist you we are here for you 24/7 so please reach out to us so we can make this right for you and your family. Thank you and looking forward to hearing from you soon.
par un voyageur de New York / Boston
Publié le 11 sept. 2019 sur Expedia
Everything from staff( Ricardo) attending to all our needs, to services (pool, restaurant) perfect setting for a family reunion. We will definitely come back and this time take advantage of All the places and ideas that they told us about. Great Customer service.
Commentaires de Gestion de l’hôtel
11 sept. 2019 par etx-elirouimi, Gestion de l’hôtel
Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely help define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!
