Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,3 Service et personnel
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2020 sur Expedia
The people next to us were loud every night. We had to get security teach night. The place was dirty when we got there. Had to get the air conditioning people up two days. The safe was locked when we got there. Had to have someone up to unclog the sink. Overall this unit was presented to us wrong. We called before arriving and were told it had a stove and dishwasher and it didn”t
Commentaires de Gestion de l’hôtel
6 mai 2020 par Eli, Gestion de l’hôtel
Thank you for taking the time to communicate to us as to why you were unhappy during your stay at our property; and we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern. Your observation of the room has been shared to the property management team, especially the housekeeping, in order to better improve our services rendered. Please accept our sincerest apology for any trouble or inconveniences we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
par un voyageur de Charlotte N
Publié le 4 mars 2020 sur Expedia
When renting property thru expedia i thought would be hassle free.when checking in couldnt find resv. Also renting thru owner we had to pay for lounge chairs and unbrella at beach . My wife went to front desk for a wash cloth and said we had to go thru rental company ...just went to walmart and bought one
Commentaires de Gestion de l’hôtel
6 mai 2020 par Eli, Gestion de l’hôtel
Hi RaymondWilliams. We are sorry that you were not happy with your stay in our property. You have booked a privately owned unit and those extra charges are not included in your rental fee. It was also indicated in our page for those additional fees should you want them to use. Please accept our sincerest apology for any trouble or inconveniences we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
par un voyageur
Publié le 16 févr. 2020 sur Expedia
This property is a crap hole with 2 elevators for 30 floors! The property makes you sign an agreement that they will not clean your room throughout your stay (not like it was clean to begin with) DO NOT BOOK HERE! THE PICS ARE EXTREMELY DECEIVING!
Commentaires de Gestion de l’hôtel
16 févr. 2020 par etx-eli, Gestion de l’hôtel
Hi Yousef,
Thank you for taking the time to leave a review. The elevator is a known issue and it is the way the building was built. The management is trying to see ways around it but we still appreciate your feedback.
We weren’t notified that you were not satisfied with the cleanliness of the unit. We could have corrected it if you had told us about it during your stay.
Thank you once again for the feedback.
par un voyageur
Publié le 10 mai 2019 sur Expedia
We enjoyed the staff and the cleanliness of the hotel and pool area. Everyone was helpful and pleasant. Our room was perfect for our family
Commentaires de Gestion de l’hôtel
14 mai 2019 par etx-elirouimi, Gestion de l’hôtel
Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely helped define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!
