Ratings based on 947 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 1, 2025
by A traveller
Posted Nov. 12, 2024
I elevator nexts the door fixed, but like that there are snacks to buy, the gift shop is awesome.
Breakfast could be better.
Comment from Hotel Management
Nov. 13, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sandra! Thank you for your great review! We're happy to hear you enjoyed the convenience of the snacks and the gift shop. We also appreciate your feedback about the elevator and breakfast, and we’ll certainly take that into consideration as we work to improve.We look forward to welcoming you back for another enjoyable stay!
by A traveller
Posted Nov. 2, 2024
I liked that they had free shuttles to airport and cruise terminals and also free breakfast
Comment from Hotel Management
Nov. 3, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Timothy! Thank you for your review! We are delighted to hear that you appreciated our complimentary shuttle service to the airport and cruise terminals, as well as our free breakfast. We strive to provide convenient amenities that enhance our guests' experience.If you have any suggestions for improvements or additional services you would like to see during your next visit, please let us know. We look forward to welcoming you back!
by A traveller from Houston
Posted Oct. 19, 2024
Staff were friendly and attentive. Room is nice. Bed comfortable. Hope the breakfast is good.
Comment from Hotel Management
Oct. 19, 2024 by CC - Guest Relations Manager, Hotel Management
Hi PATRICIA! Thank you for your positive review! We're thrilled to hear that you found our staff friendly and attentive, and that you enjoyed your comfortable room. We strive to provide a great breakfast experience as well, and we hope it meets your expectations during your next visit. We look forward to welcoming you back soon!
by A traveller
Posted Oct. 1, 2024 on Expedia
Close to airport and cruise port shopping areas was close but the hotel is outdated. I don't mind staying again tho it was old but clean. The microwave and fridge was a plus keep that up
Comment from Hotel Management
Oct. 3, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Don Andrew! Thank you for sharing your thoughts about your recent stay. We’re pleased to hear that you found our location convenient for the airport and cruise port, and that you appreciated the cleanliness of the hotel, as well as the availability of the microwave and fridge.We recognize that the hotel is in need of updates, and your feedback is valuable as we continue to assess and improve our facilities. We look forward to the opportunity to serve you again and hope your next visit will be even more enjoyable.
by A traveller
Posted Sep. 30, 2024 on Hotels
I just wish i was told about the 2 separate rods for the blackout curtains
The light's around the pool are extremely bright
Comment from Hotel Management
Oct. 3, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Paul! Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience overall. We apologize for any confusion regarding the blackout curtains and appreciate your suggestion for better communication about their operation. Additionally, we understand that the bright pool lights can be disruptive, and we will take your comments into consideration as we look for ways to enhance our guests' comfort. We hope to welcome you back for an even better stay in the future.
by A traveller
DO NOT RECOMMEND
Posted Sep. 29, 2024 on HotelsNot as pictured. Dirty, loud and slow/bad service. DO NOT RECOMMEND.
Comment from Hotel Management
Sep. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Elizabeth! Thank you for sharing your feedback. We regret to hear that your experience did not align with your expectations and that cleanliness and service issues detracted from your stay. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. We hope you might reconsider and give us another chance in the future.
by A traveller from Eolia
Posted Sep. 29, 2024 on Expedia
Third time staying here. All was great except the lady at the desk who had the personality of a gnat. More worried about her exceptionally long eyelashes than her customers.
Comment from Hotel Management
Sep. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Larry! Thank you for your continued patronage and for sharing your feedback. We are delighted to hear that your overall experience was great during your stay. However, we sincerely apologize for the service you received at the front desk. Your comments will be addressed with our team to ensure that all guests feel welcomed and valued. We look forward to seeing you again for your fourth visit!
by A traveller
Posted Sep. 27, 2024 on Expedia
Comment from Hotel Management
Sep. 28, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Thomas! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A traveller
Posted Sep. 19, 2024 on Expedia
Friendly staff, room was clean and bathroom looked updated recently, pool was nice, shuttles were on time. Highly recommend, will stay here again!
Comment from Hotel Management
Sep. 21, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michelle! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our staff friendly, the room clean, and the bathroom updated. It's great to know you appreciated the pool and the shuttle service as well. We look forward to welcoming you back on your next visit!
