Avis The Blue House Fort Lauderdale

Thank you very much for the feedback.

Thank you very much for the feedback, Edward, we look forward to hosting you again in the future.

Thank you!

Hello, Thank you very much for providing us feedback, it's always much appreciated. We have different types of spaces that fit all budgets and all types of guests needs, from small affordable studios to a full sized 2 bedroom house that sleeps up to 5 guests. We fixed the ceiling light as soon as you informed us, which was the day of your check-out. The communications about the hot tub were held after 11 PM, but still we replied informing you that the hot tub technician would come the next day, since it was not possible for him to arrive that same day, near midnight, during winter. He arrived the next morning and informed us that the hot tub was working normally, but the winter was historically cold, reaching a temperature that Fort Lauderdale hadn't seen in more than 12 years, so it caused the hot tub to take much longer to heat, compared to the usually sunny Florida weather we are very used to, where the hot tub would be hot very quickly. Since the beginning of the Blue House as a vacation complex or the years we've been living in Florida, it was the first time we experienced weather conditions like this year's winter. We always do our best to overcome unpredictable situations like the historically cold winter we faced providing all units with space heaters and working on the calefaction systems, the heavy rain that was affecting Comcast's service and others. We are very sorry that these situations happened, and we'd like to reinforce the commitment we have with guest satisfaction, coming up with quick and effective solutions whenever a guest informs us about situations of any nature.

Thank you very much for choosing the blue house! Welcome back anytime.

Hi, thank you very much for taking a moment to write your experience. We would like to clarify that we take our guests, the property, every reservation, and ourselves very seriously; never as a joke. We treat everyone with respect at all times. The first point of this review is the towel request, which was attended to soon as it was humanly possible for us. This is a vacation rental house run by a family, not a hotel with a 24/7 staff. I personally work daily there from 8 AM until 7 PM and reply to calls and texts as long as I am awake and available, no matter the holiday, time or day. Unfortunately, your request for more towels was sent outside the timeframe there's staff physically at the house, but we certainly left more towels for you first thing in the morning of the next day. About the delay in communications. Simultaneously with your towel request, we were holding telephonic conversations with Expedia support and the other groups of guests who you mention in your feedback; guests who were incurring violations of the publicly disclosed -and privately reminded- house rules (no pets, only one parking spot per guest, additional parking spots under a previous request among others) in order to get to an agreement that made all parties happy. That series of conversations took almost 4 hours of going back and forth. It was very hard to take your call while we were mediating with three guests and Expedia support at the same time, and I am still very sorry that it took me that long to reach back to you, but it was utterly important to mediate the ongoing situations with parking and dogs situation immediately in the most adequate way; following Expedia's guidelines and they were all politely solved that same night. The third part makes reference to the dog issue. It was an isolated issue that was not referring to you since the house has 6 units. The guest who was pet-allergic was right next door to the guest with dogs unit, not precisely the case with the unit that you were staying in, which is fully private and located several meters away from the rest of the units. We do not have any kind of problem with any guest ever, and this was the first time a dog ever entered the house since its establishment back in 2015 because we've always operated with a no-pet strict policy. Let alone two big-sized long-haired dogs, with the guest next door calling us and letting us know they were worried about pets being at the place. For closing, I'd like to say that we refunded the guest that was breaking the rules for the nights they weren't able to stay at the place and we left them to spend the night at the place because we understand how hard is to make a last-minute reservation. I find them to be absolutely nice and polite persons and I'm a vegan person who takes animal rights beyond serious. The parking issue was caused by a guest that unfortunately was going through a rough familiar situation so they meet in his apartment without announcement. They we

Hello! We understand that a situation like that can make people feel uncomfortable especially when looking for a bit of space or privacy, it was definitely not the best behavior from the other guests. I am very sorry you were not able to enjoy the experience as much as we'd like to, and we would happily do some mediation and conversation with them if we knew this was happening. In order to improve this, we are implementing mid-stay follow-ups with guests from now on to keep communications open during the entire stay. Thank you very much for taking a moment to write your feedback and sharing your experience with others, it helps us very much to improve.

Thank you for the feedback, Sicilia! Knowing where we have to improve is the first step in the path to provide flawless service. We will get working on the showerhead and think of strategies for never missing the wifi password again. Looking forward to hosting you in the future!