Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
2,5 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 mars 2024 sur Expedia
Great place/ property. Very clean. Only complaint is that everything is very old and not updated. And the towels/sheets/pillows provided seemed old and worn down. Besides that everything was great!
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Brenda on behalf of the Miami Rent Apart Team, Gestion de l’hôtel
Thank you Paulina for taking the time to share your feedback with us. We are delighted to hear that you found our property to be clean and enjoyed your overall experience. Your comments regarding the age of our amenities and linens are duly noted, and we appreciate your honesty. We constantly strive to improve and enhance our facilities, and your input will certainly aid us in our efforts to provide an even better guest experience in the future. We hope to have the opportunity to welcome you back again soon for another enjoyable stay.
par un voyageur
Publié le 27 janv. 2024 sur Expedia
The Tides is in a great location. Communication was great when we arrived and when we left. Both Queen beds were uncomfortable due to mattress. The condo has all amenities needed (towels, plates, appliances...) Our building at 3801 had a pool that was ice cold as the heater was broken. You can use the one next door but not convenient. The parking lot was often full especially at night when you return from an outing.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Brenda on behalf of the Miami Rent Apart Team, Gestion de l’hôtel
Thank you for taking the time to share your feedback on your recent stay at The Tides. We're pleased to hear that you appreciated our prime location and found our communication to be excellent upon your arrival and departure.We apologize for any discomfort you experienced with the mattresses in both Queen beds. Rest assured, we take your comments seriously and will address this issue promptly to ensure the comfort of our guests.It's great to know that you found our condo well-equipped with all the necessary amenities for a comfortable stay.We regret the inconvenience caused by the broken heater in the pool at our building. We understand how important it is to have access to such facilities, and we're sorry that it was not available during your visit. We will work diligently to rectify this issue as soon as possible.Regarding the parking situation, we understand that it can be frustrating when spaces are limited, especially during peak times. We will explore potential solutions to alleviate this issue and enhance the overall guest experience.Your feedback is invaluable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. If there's anything further we can assist you with, please don't hesitate to reach out.
par un voyageur
Publié le 18 sept. 2023 sur Expedia
Excellent stay. Clean, welcoming, receptive. Christian was our contact and he got things done in a timely manner. Pool clean. Easy beach access. Thank you!
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Brenda on behalf of the Miami Rent Apart team, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback with us. We are delighted to hear about your excellent stay and your kind words regarding our clean and welcoming environment.We're particularly pleased to hear that Christian provided you with timely assistance during your stay. Our team takes pride in delivering exceptional service, and we'll make sure to pass along your commendation to him.Maintaining a clean pool and providing easy beach access are top priorities for us, and we're thrilled that you enjoyed these amenities during your visit.Your appreciation means a lot to us, and we look forward to welcoming you back for another outstanding experience in the future. Should you have any further comments or suggestions, please do not hesitate to reach out.Once again, thank you for choosing us for your stay, and we hope to have the pleasure of hosting you again soon.
par un voyageur
Publié le 9 mai 2023 sur Expedia
Easy check-in and check-out, nice safe area. Great and clean amenities. Will defiantly be back next year!
Commentaires de Gestion de l’hôtel
10 mai 2023 par Brenda on behalf of the Miami Rent Apart team, Gestion de l’hôtel
Thank you Dulce for taking the time to share your experience with us! We are delighted to hear that your check-in and check-out process went smoothly and that you enjoyed the great amenities we offer. Our team takes pride in providing a clean and safe environment for our guests to enjoy. We look forward to welcoming you back next year and providing you with another wonderful stay!
par un voyageur
Publié le 5 avr. 2023 sur Expedia
Was very happy with Property. Check in felt a little confusing but staff did good at explaining. I wish there would have been a hot tub! Condo was very nice, only issue was no mirror in main bathroom was annoying. Also registration wasn’t open at good hours when traveling so we were out or $20 parking refund because we left early in the morning and the office wasn’t open :( Overall a very good experience and we had a great trip!!
Commentaires de Gestion de l’hôtel
6 avr. 2023 par Brenda on behalf of the Miami Rent Apart team, Gestion de l’hôtel
Thank you Jennifer for taking the time to share your experience with us. We are glad to hear that you were happy with the property and that our staff was able to assist you with any confusion during check-in. We appreciate your feedback regarding the lack of a hot tub and the missing mirror in the main bathroom. We will take note of these concerns and use them to improve our offerings for future guests. We apologize for any inconvenience caused by our office hours and the parking refund issue, and we will work to find ways to make our services more accessible to guests with different schedules. Overall, we are pleased to hear that you had a great trip and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 1 avr. 2023 sur Expedia
The condo was to have a king and two queens. Had 4 full beds. Not allowed to use pool after 7:30 pm. Mold in the room. Patio door wouldn’t slide, host came to fix and shattered door…didn’t have access to patio after first day. HVAC in the bedroom had a loud rattle and squealing sound. Honestly, I’d be ashamed to rent this to someone.
Commentaires de Gestion de l’hôtel
3 avr. 2023 par Brenda on behalf of the Miami Rent Apart team, Gestion de l’hôtel
Thank you Jesse for taking the time to share your experience. We are sorry to hear that your stay did not meet your expectations. We apologize for any confusion regarding the bedding arrangements and the pool hours, and we will take steps to ensure that our listing is clear and accurate. We are also sorry to hear about the maintenance issues you experienced during your stay. We take these matters seriously, and we have addressed the mold and the HVAC noise. Regarding the patio door, we regret that the repair attempt did not go as planned, and we have replaced the door entirely. We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to provide you with a better experience in the future
par un voyageur
OK
Publié le 31 mars 2023 sur HotelsI can honestly say that our little vacation was ok. The place was clean. The gentleman in charge of my stay was very respectful and informative. The apartment was clean and ready when we arrived. However they are things that can be improved. For example, the instructions should be simpler and at the moment of the reservation not later. The pool needs attention daily. The water was cloudy and not draining constantly thru the gutter.
Commentaires de Gestion de l’hôtel
31 mars 2023 par Brenda on behalf of the Miami Rent Apart team, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear that you found our place clean and that the gentleman in charge of your stay was respectful and informative. We appreciate your constructive criticism regarding the instructions and pool maintenance.We apologize for any inconvenience caused by the complexity of the instructions and the timing of their delivery. We will take your feedback into consideration and make the necessary improvements to ensure a smoother and more seamless experience for our guests.Regarding the pool, we apologize for any inconvenience caused by the cloudy water and the gutter not draining constantly. We have already addressed this issue with our maintenance team to ensure that it is resolved promptly and that the pool is well-maintained daily.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
par un voyageur
Publié le 5 mars 2023 sur Expedia
Condo dated, bathtub very old, little bugs on bathroom floor, some mold issues, only two hand towels, no face clothes, noisy air conditioner, frying pan wore out, had to buy one. Checking in after hours was a night mare; if wasn’t for parking attendant, not sure what we would have done. However great location and staff working there friendly.
Commentaires de Gestion de l’hôtel
6 mars 2023 par Brenda on behalf of the Miami Rent Apart team, Gestion de l’hôtel
Thank you June for taking the time to provide feedback on your recent stay. We apologize for any inconvenience caused by the dated condo, old bathtub, bugs on the bathroom floor, and mold issues you encountered. Our team strives to maintain a high level of cleanliness and upkeep, and we regret falling short of your expectations in this regard.Regarding the lack of hand towels and face cloths, we will make sure to address this issue with our housekeeping staff to ensure that our guests have access to all necessary amenities. We will also look into the noisy air conditioner and worn-out frying pan to see how we can improve in these areas.We appreciate your positive comments about our great location and friendly staff. We are glad that our parking attendant was able to assist you with checking in after hours.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 20 janv. 2023 sur Expedia
Beautiful Condo Apartment, Perfect location to just have a really relaxing vacation. I would stay again in a heart beat. Loved it!
Commentaires de Gestion de l’hôtel
20 janv. 2023 par Brenda on behalf of the Miami Rent Apart team, Gestion de l’hôtel
Thank you Julia for your kind words and for choosing to stay with us. We are thrilled to hear that you had a relaxing vacation and enjoyed the beautiful condo and its perfect location. We look forward to welcoming you back in the future.
par un voyageur
Publié le 4 déc. 2022 sur Expedia
Right on the beach. Apt. well furnished and clean. Close to eating and tourist attracrions.
Commentaires de Gestion de l’hôtel
5 déc. 2022 par Miami Rent Apart, Gestion de l’hôtel
Hi Carla! Thank you for your kind words, we are very happy to hear that you have a great time at the condo. We will keep working to maintain the quality standards :)We look forward to welcoming you back another time!
