Note fondée sur 266 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2024
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Roberto,Thank you, Roberto, for the great rating! We’re happy to hear you enjoyed your stay and that our team could make it comfortable for you. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Hotels
beds were very uncomfortable the service was ok but no one at the front desk had to call to get help. It could use an upgrade
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear that the beds were uncomfortable and that you had difficulty with front desk assistance. Your comments about the need for an upgrade are noted, and we will consider them as we work to enhance our services and facilities.Sincerely, Hotel Manager
par un voyageur
Only stay if you need to smoke, they want you to
Publié le 13 août 2024 sur HotelsHorrible smell from smoking, combined with open windows letting all the humidity in. Barely slept. Breakfast was awful. Beds had zero support, so what sleep I had was interrupted by other person tossing and turning; I'm a heavy sleeper but it felt like I was on a ship in a storm. Front desk was friendly when checked in, but $35 pet fee not listed online. 😡
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear about the issues with smoking odors, breakfast, and bed comfort. Your comments on the pet fee and the overall experience are noted, and we will work on addressing these concerns to improve our guest experience. We appreciate your input.Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Paulette,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
All AC was off and hallway windows open in August. The stench of marijuana coming from the room across from me was horrible. Shower walls were dirty and bathroom floor was gritty. I set the AC at 70° and upon returning it was off and blazing hot and humid in my room. At check out he would not give me a receipt even though I paid him directly. Having said this, it was only a $70.00 room so I guess you get what you pay for.
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Don,Thank you for sharing your experience. We understand your concerns about the AC, cleanliness, and your check-out experience. We’ve noted your feedback and will work on addressing these issues to improve our guest experience. Please note that we do not allow or tolerate the use of marijuana in our hotel or on our property. Your input is appreciated, and we’ll continue striving for better service and comfort.Sincerely, Hotel Manager
par un voyageur de Summerville
Publié le 7 août 2024 sur Expedia
Liked the price, and location. However, it's not 5 miles from Nauvoo because a bridge is out, so it took 45 minutes to get to Nauvoo from this location. Front desk person not very friendly. Room clean, but pillows and sheets scratchy and not comfortable.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Anne,Thank you for your feedback. We’re glad you liked the price and location, though we apologize for the inconvenience with the bridge and the distance to Nauvoo. We’re also sorry to hear about the front desk service and the discomfort with the pillows and sheets. Your comments will help us improve.Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
This is an older hotel with NO elevator to get to the 2nd floor. Tried to cancel my 2nd and 3rd day there but was told I booked for 3 nights and had to pay for all 3. No refund. People in parking lot looked like they were waiting to steal from the cars later.Room was HOT had NO air conditioner on when we arrived.
Room was clean and quiet. A room was available the 2nd and 3rd night downstairs, so my aged mother wouldn't have to go upstairs. We only stayed the one night and traveled on.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Janet,Thank you for your feedback. We’re glad to hear that your room was clean and quiet. We apologize for the inconvenience of not having an elevator and the issues with the air conditioning. We also regret the concerns about parking lot security. Your comments are valuable, and we will address these concerns to improve our guest experience.Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Very good place to stay.
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear George,Thank you for the 5-star rating! We’re thrilled to hear you found our hotel a very good place to stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
I was only there for one night passing through. The outside hallways had a strong smell of cigirett smoke, but when I enetered the room I did not smell it anylonger. The room was very nice. Very clean, with everything looking updated. The room coffee service and soaps were an choice. The price was also very good for what was recieved. A Top Value. Will stay again when passing through. The man cleaning the rooms on my way out the next morning was very cheerful and thanked me for staying. Ricky S. Licking Missouri
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ricky,Thank you for the 5-star rating! We’re delighted to hear that you found the room clean, updated, and a great value. We appreciate your understanding regarding the hallway smell and are glad it didn’t affect your room experience. Your kind words about our staff, especially the cheerful room cleaner, will be shared with them. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
The rooms were good and clean but breakfast was lacking we and others had to ask for items to be restocked during the last hour.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jason,Thank you for your 8/10 rating. We're glad you found the rooms good and clean. We apologize for the breakfast items not being restocked promptly. Your concern has been noted for improvement.Sincerely, Hotel Manager
