Note fondée sur 261 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Summerville
Publié le 7 août 2024 sur Expedia
Liked the price, and location. However, it's not 5 miles from Nauvoo because a bridge is out, so it took 45 minutes to get to Nauvoo from this location. Front desk person not very friendly. Room clean, but pillows and sheets scratchy and not comfortable.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Anne,Thank you for your feedback. We’re glad you liked the price and location, though we apologize for the inconvenience with the bridge and the distance to Nauvoo. We’re also sorry to hear about the front desk service and the discomfort with the pillows and sheets. Your comments will help us improve.Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
This is an older hotel with NO elevator to get to the 2nd floor. Tried to cancel my 2nd and 3rd day there but was told I booked for 3 nights and had to pay for all 3. No refund. People in parking lot looked like they were waiting to steal from the cars later.Room was HOT had NO air conditioner on when we arrived.
Room was clean and quiet. A room was available the 2nd and 3rd night downstairs, so my aged mother wouldn't have to go upstairs. We only stayed the one night and traveled on.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Janet,Thank you for your feedback. We’re glad to hear that your room was clean and quiet. We apologize for the inconvenience of not having an elevator and the issues with the air conditioning. We also regret the concerns about parking lot security. Your comments are valuable, and we will address these concerns to improve our guest experience.Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Very good place to stay.
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear George,Thank you for the 5-star rating! We’re thrilled to hear you found our hotel a very good place to stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
I was only there for one night passing through. The outside hallways had a strong smell of cigirett smoke, but when I enetered the room I did not smell it anylonger. The room was very nice. Very clean, with everything looking updated. The room coffee service and soaps were an choice. The price was also very good for what was recieved. A Top Value. Will stay again when passing through. The man cleaning the rooms on my way out the next morning was very cheerful and thanked me for staying. Ricky S. Licking Missouri
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ricky,Thank you for the 5-star rating! We’re delighted to hear that you found the room clean, updated, and a great value. We appreciate your understanding regarding the hallway smell and are glad it didn’t affect your room experience. Your kind words about our staff, especially the cheerful room cleaner, will be shared with them. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
The rooms were good and clean but breakfast was lacking we and others had to ask for items to be restocked during the last hour.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jason,Thank you for your 8/10 rating. We're glad you found the rooms good and clean. We apologize for the breakfast items not being restocked promptly. Your concern has been noted for improvement.Sincerely, Hotel Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear john,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Dixie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Had another lamp that didn’t work right
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Steve,Thank you for bringing this to our attention. We’re sorry to hear about the issue with the lamp. Your feedback is valuable, and we'll ensure that the problem is addressed so that future stays are more comfortable.Sincerely, Hotel Manager
par un voyageur de Cuenca
Publié le 20 juin 2024 sur Expedia
Close to the highway and easy to find
Commentaires de Gestion de l’hôtel
20 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear David,Thank you for the 5 out of 5 rating! We're glad you found our location convenient and easy to find. We hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 11 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jamie,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
