Note fondée sur 457 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2024
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Jim-GM, Gestion de l’hôtel
Elizabeth,Please accept my sincere apology for failing to meet your expectations during your stay. I welcome a call directly to the hotel to learn some specifics from which we can learn and grow. We want to become your favorite hotel in time.
par un voyageur
Customer service matters
Publié le 22 oct. 2024 sur HotelsHotel was clean and the staff was outstanding. If you want to be treated like a customer, stay here!
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Jim-GM, Gestion de l’hôtel
WOW! Thanks for the wonderful compliments. It was an honor to serve you. Hope to see you again soon.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Jim-GM, Gestion de l’hôtel
Rebecca,Thank you for the PERFECT rating at Cambria Hotel Fort Mill! It's a pleasure serving you. We hope to see you again soon.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Will never stay here again hotel is extremely loud, rude hose keeping they are also very noisy banging around and singing at all hours of the night.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Jim-GM, Gestion de l’hôtel
Cody,Please accept my sincere apology for the challenges you experienced with regard to noise within the hotel. I understand the frustration of simply wanting a quiet place to relax. We try to contain the exuberance where we can but accept that every guest is here for different reasons, and that is not always easy to achieve. Again, please accept my apology.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Jim-GM, Gestion de l’hôtel
Hello Brittany,I'm sorry to read that you didn't enjoy your experience at our hotel. Though I don't have any feedback to go on, we are committed to improving our service level each and every day. Maybe we'll have an opportunity to serve you again.Sincerely,
par un voyageur
Publié le 20 oct. 2024 sur Expedia
We stayed at this hotel for 2 nights. Nights 1 and 2 were relatively quiet. On Day 3, the WiFi went out for several hours. The staff didn’t notify the guest when it was fixed. There were loud kids on our floor on Day 3 banging on things and running up and down the hallway. This made it difficult to sleep at night. In addition, we decided to dine at the restaurant on our last day. After closing out our tab, we decided to visit the market to get tums. They didn’t have any tums so we started walking towards the elevator and the African American woman flagged us down asking us to pay for the food we got from the market. We explained we didn’t get anything from the market. We already paid over $167 for food and drinks at the bar. Another guest at the hotel explained that she ran from behind the counter to accuse us and had rushed him through his check in to try to “catch us”. He also found it odd and uncomfortable. I came back down to grab some dessert I had ordered from uber eats and she was still staring at me and it made me ready to leave as if she didn’t believe me. I have no reason to steal anything. Overall, this ruined my experience here. Front desk was overzealous.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Jim-GM, Gestion de l’hôtel
Hi Shy'Ora,Please accept my apology for the interaction you experienced at our hotel. We are grateful for the business and never want to create an uncomfortable environment for our guests. I am addressing the concerns with our team and am confident that a future visit will prove our desire to treat every guest like family.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The overall modern look and decor were very nice. The amenities in the room were also good. This is one of the cleanest hotels I've ever stayed at! The bed was also very comfortable! The hotel is in a great location, close to everything you need. It is set back from the main road so you don't hear any traffic noise. I stayed in the handicapped-accessible room. The only thing I would have liked to see differently is that the tub/shower combo was difficult to get into. I think hotels should invest in units with a walk-in, no curb entrance, and a door that allows the unit to be a tub or shower. And I would have liked a shower and a body sprayer instead of just a sprayer. The bathroom has only one electrical outlet, and the mirror partially covers it. So, you can only have one appliance plugged in at a time. Overall, the room is spacious and comfortable. This is definitely the hotel I will stay at when I am in the area!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Jim-GM, Gestion de l’hôtel
Hello David,Thank you for the glowing feedback about the Cambria Hotel Fort Mill! To be considered one of the cleanest hotels you've stay in is quite an honor. Thank you for sharing your thoughts regarding the tub/shower. We actually only have a very small number of these combos, with 90% of our rooms being stand-up shower only. Please ask for one when you return!Sincerely,
par un voyageur
Publié le 13 oct. 2024 sur Expedia
No
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jim-GM, Gestion de l’hôtel
Monet,Thanks for the PERFECT rating! We hope to see you back here soon.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Beautiful hotel, great staff, restaurant had excellent food.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jim-GM, Gestion de l’hôtel
Hi Rebecca,I am happy to read of your experience at Cambria Hotel Fort Mill! Hope to serve you again soon.
par un voyageur de RAEFORD
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jim-GM, Gestion de l’hôtel
5 out of 5! We'll take it!We hope to serve you again soon!
