Ratings based on 179 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 8, 2024
No staff, not a single soul on the property. Phone didn’t work in my room, no tv remote; reported and never addressed.
Comment from Hotel Management
Oct. 17, 2024 by Martin, Hotel Management
Sorry for the inconvenience caused to you, we have a staff on site 24 hours and for helping hand we have kiosk too, all the rooms have new television with remote, i will personally look into this matter will make sure u won't face this issue in future.
by A traveller
Posted Oct. 5, 2024 on Hotels
Overall clean, strong chlorine odor made it a little hard to sleep.
Comment from Hotel Management
Oct. 7, 2024 by Recordo, Rediresponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 10/10 score and comments regarding your recent stay at the Red Roof PLUS+ Fort Myers. I'm happy you were pleased with our overall cleanliness despite the strong odor you encountered. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A traveller
Posted Sep. 30, 2024 on Hotels
Sean at the front desk was very helpful in whatever I asked and needed. The gentleman who I believe was the maintenance man was very friendly. Place is clean and updated with the exception of the bathroom but that was clean just a little outdated. I would stay there again.
Comment from Hotel Management
Oct. 2, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Kristine, We at the RED ROOF PLUS+ FORT MYERS are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. It was good to read you were pleased with our helpful staff Sean, our friendly maintenance staff, and our clean and updated bathroom. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests here at Red Roof. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A traveller
Vacation
Posted Sep. 28, 2024 on HotelsStayed here for 2 nights because of the hurricane Helene the bathroom was poorly done for handicap people and the room had a portable humidifier that you had to keep dumping yourself if you wanted it to keep the room smelling clean. The people at the front desk were very friendly but will not stay here again. Hotels.com should definitely start checking these hotels if they are recommended
Comment from Hotel Management
Sep. 30, 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Steve,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ FORT MYERS. I am happy you were pleased with our very friendly front desk staff. However, you indicated that the bathroom was in poor condition and the other concern you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 25, 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Elkjaer,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating following your stay at the Red Roof PLUS+ Fort Myers. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A traveller
Posted Sep. 22, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Matthew, We at the RED ROOF PLUS+ FORT MYERS are thrilled to have earned your scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Michael,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof PLUS+ Fort Myers. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A traveller
Posted Sep. 21, 2024 on Expedia
Room was very smelly! No soap in the room!
Comment from Hotel Management
Oct. 17, 2024 by Martin, Hotel Management
Sorry for the inconvenience caused to you.
by A traveller
Posted Sep. 20, 2024 on Hotels
Comment from Hotel Management
Sep. 22, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ FORT MYERS and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A traveller from Sarasota
Posted Sep. 18, 2024 on Expedia
Comment from Hotel Management
Sep. 20, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Guy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ FORT MYERS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
