Note fondée sur 561 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Yves
Publié le 31 juill. 2017 sur Hotels
Chambre propre, satisfait
Commentaires de Gestion de l’hôtel
4 août 2017
Merci pour les commentaires gentils!
Super 8 Fort Nelson Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The hotel and service were fine . It was not safe for cars to park in the area and it looked a bit seedy and dirty but not different from other cities that are struggling these days .
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Hello Wendy,Thank you for your honest review and rating of 4/5. We’re glad to hear that the hotel and service met your expectations. However, we regret that the surrounding area gave you concerns about safety and cleanliness. We understand the importance of feeling secure, and we’ll continue to do what we can to maintain a safe and welcoming environment for our guests.We appreciate your feedback and hope to welcome you back in the future!Best regards,Murray AbsGeneral Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par GM, Gestion de l’hôtel
Hello Stephen,Thank you for taking the time to leave us feedback and rating your stay 6/10. We're glad you chose to stay with us, but we understand there may have been aspects of your visit that didn't meet your expectations. Your comments are valuable to us, and we'd appreciate any additional details you can share about what we can improve.We hope to have the chance to make your next stay even better.Best regards,Murray AbsGeneral Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Nice and clean
Commentaires de Gestion de l’hôtel
11 sept. 2024 par GM, Gestion de l’hôtel
Hello Brad,Thank you for your 5/5 rating! We're thrilled to hear that you had an excellent stay with us. Your positive feedback motivates our team to continue delivering great service. We look forward to welcoming you back in the future!Best regards,Murray AbsGeneral Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par GM, Gestion de l’hôtel
Hello Dana,Thank you for your 8/10 rating! We're glad to hear that you had a positive experience during your stay. We always strive to improve, so if there’s anything we can do to make your next visit even better, feel free to let us know. We look forward to welcoming you again soon!Best regards,Murray AbsGeneral Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
We had a nice sized room with the convenience of two access doors-one into the hotel and one out into the parking lot. It was nice to have glasses-rather than plastic cups. The bed was comfortable ...but unfortunately, the bed sheets smelled of cigarette smoke. Yuck! We were in a non smoking room.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par GM, Gestion de l’hôtel
Hello Tanya,Thank you for sharing your feedback and for the 3/5 rating. While we're glad to hear you appreciated the size of the room, access doors, and glassware, we're truly sorry about the cigarette smoke smell on the bed sheets in your non-smoking room. This is certainly not the experience we want for our guests, and we will address this issue with our housekeeping team to ensure it doesn't happen again.We hope you'll give us another chance to provide you with a more pleasant stay in the future.Best regards,Murray AbsGeneral Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
6 sept. 2024 par GM, Gestion de l’hôtel
Hello Joshua,Thank you for your rating! We're thrilled that you had a comfortable stay with us. Your feedback is truly appreciated, and we hope to welcome you back for another great experience in the future!Best regards,Murray AbsGeneral Manager
par un voyageur
Good value
Publié le 5 sept. 2024 sur HotelsIt was fine. The room was clean and comfortable. Check in was smooth. No complaints.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par GM, Gestion de l’hôtel
Hello Anonymous,Thank you for your kind review! We're delighted to hear that your stay was smooth, clean, and comfortable. We appreciate your positive feedback and hope to welcome you back soon for another pleasant experience.Best regards,Murray AbsGeneral Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par GM, Gestion de l’hôtel
Hi Jay,Thank you for your rating! We're thrilled that you had an excellent stay with us. Your feedback is truly appreciated, and we hope to welcome you back for another great experience in the future!Best regards,Murray AbsGeneral Manager
par un voyageur de New Castle
Publié le 28 août 2024 sur Expedia
When I walked in the room after seeing the outside conditions, I immediately looked for bed bugs
Commentaires de Gestion de l’hôtel
30 août 2024 par GM, Gestion de l’hôtel
Hello Kelly,Thank you for taking the time to share your experience with us. I'm sorry to hear that your initial impression of the hotel's exterior led to concerns about the room's cleanliness. Please know that we take bed bug prevention and cleanliness very seriously and have strict protocols in place to ensure our rooms meet high standards.We appreciate your feedback and will use it to improve our guest experience. If there's anything we can do to make it right, please don't hesitate to reach out.Just as an FYI, since your visit we've repainted the parking spaces at the ground floor rooms to better manage the reserved spaces.Best regards,Murray AbsGeneral Manager
