Ratings based on 275 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 4, 2024 on Hotels
Comment from Hotel Management
Oct. 6, 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hi Lou,It's thrilling to see your 10/10 score following your stay at the Red Roof Inn Fort Smith Downtown. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A traveller
Posted Oct. 2, 2024 on Expedia
Great stay
Comment from Hotel Management
Oct. 4, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Kathryn, Thank you for taking the time to tell us about your stay at the Red Roof Inn Fort Smith Downtown. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 score. I can’t begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We’re glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 30, 2024 on Hotels
Comment from Hotel Management
Oct. 2, 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Smith Downtown and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 25, 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT SMITH DOWNTOWN and I received your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Lindsey, for taking the time to write a review of your stay at the Red Roof Inn Fort Smith Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A traveller
Posted Aug. 12, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Robert,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FORT SMITH DOWNTOWN and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 13, 2024 by Xao RediResponse Specialist, Hotel Management
Hello Tara,Thank you for sharing your feedback with us. Your review of the Red Roof Inn Fort Smith Downtown was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 4, 2024 on Hotels
No laundry washing machine as stated in amineties
Bugs in shower
Safety latch to outside door broken
Comment from Hotel Management
Aug. 6, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Valued Guest,We at the RED ROOF INN FORT SMITH DOWNTOWN are very sorry to learn that you were not able to fully enjoy your stay due to the broken safety lock, the missing laundry machine and the bugs in the shower At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A traveller
Go Somewhere Else.... Bad management
Posted Aug. 1, 2024 on HotelsI came to check in and the woman at the window was rude, I mentioned I was having problems with the site and needed a minute while sharing I had worked all day and had just gotten off work and she told me to go down the road or something and she had worked all day too. This is 10pm and my appointment is just down the road from this location. Finally got the site to work and got booked, I go back inside and get my room card only when I got to this room and walked in I walked into the room to people naked. I walked back to the check in window telling them of what just happened at which they said it should be empty. Finally got to a non smoking room to walk in and pot smoke had filled my room giving me a headache since I am allergic so my experience was awful.
Comment from Hotel Management
Aug. 1, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF INN FORT SMITH DOWNTOWN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist
by A traveller
Posted Jul. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 11, 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Amanda,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Fort Smith Downtown. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
