Note fondée sur 271 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,4 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Lindsey, for taking the time to write a review of your stay at the Red Roof Inn Fort Smith Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Robert,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FORT SMITH DOWNTOWN and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Tara,Thank you for sharing your feedback with us. Your review of the Red Roof Inn Fort Smith Downtown was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur de Trondheim
Publié le 4 août 2024 sur Expedia
Spøkelsesby med kun noen spisesteder i nærheten. Langt unna «alt» selv om det er beskrevet downtown
Commentaires de Gestion de l’hôtel
6 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Kjære Stig, Takk for at du tok deg tid til å fortelle oss om opplevelsen din på RED ROOF INN FORT SMITH DOWNTOWN. Jeg beklager at opplevelsen din var mindre enn ideell på grunn av avstanden til eiendommen. Hos Red Roof er det vår intensjon å ha din tillit til våre evner til å forbedre seg. Vær oppmerksom på at vi setter pris på deg som gjest og setter pris på din virksomhet. Takk for at du deler din bekymring.Virkelig din, Kerry-Lee Red Roof ManagementRediResponse-spesialist
par un voyageur
Publié le 4 août 2024 sur Hotels
No laundry washing machine as stated in amineties
Bugs in shower
Safety latch to outside door broken
Commentaires de Gestion de l’hôtel
6 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,We at the RED ROOF INN FORT SMITH DOWNTOWN are very sorry to learn that you were not able to fully enjoy your stay due to the broken safety lock, the missing laundry machine and the bugs in the shower At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Go Somewhere Else.... Bad management
Publié le 1 août 2024 sur HotelsI came to check in and the woman at the window was rude, I mentioned I was having problems with the site and needed a minute while sharing I had worked all day and had just gotten off work and she told me to go down the road or something and she had worked all day too. This is 10pm and my appointment is just down the road from this location. Finally got the site to work and got booked, I go back inside and get my room card only when I got to this room and walked in I walked into the room to people naked. I walked back to the check in window telling them of what just happened at which they said it should be empty. Finally got to a non smoking room to walk in and pot smoke had filled my room giving me a headache since I am allergic so my experience was awful.
Commentaires de Gestion de l’hôtel
1 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF INN FORT SMITH DOWNTOWN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist
par un voyageur de Uniondale
Publié le 21 juill. 2024 sur Expedia
Muy bonito lugar para pasar un par de noches ... esta cerca de todo en el centro de la ciudad
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hola julio adalberto iraheta,El personal y yo nos gustaría tomarnos el tiempo para agradecerle por dejar un comentario sobre su estadía con nosotros aquí en nuestro RED ROOF INN FORT SMITH DOWNTOWN. Nos alegra saber que disfrutó de la comodidad y la proximidad de nuestro hotel al centro de la ciudad. Como nuestro objetivo es brindar una experiencia satisfactoria a nuestros huéspedes, sus comentarios siempre serán apreciados.Gracias nuevamente por elegir quedarse con nosotros, esperamos su próxima estadía.Atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Amanda,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Fort Smith Downtown. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
The property was EXTREMELY UNCLEAN! The toilet didn't work, the smoke alarm was ripped apart, the room was supposed to be non-smoking but was not, etc. etc. etc. Also, the lobby was closed and room keys were provided through a small window. Finally, the staff were EXTREMELY RUDE!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Amanda,Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT SMITH DOWNTOWN. I am sorry to see that your experience fell short of your expectations due to an uncleaned room that you've reported, a broken toilet, issues with the smoke alarm and poor staff service. Please accept our sincerest apologies as this is not the standard of Red Roof. Thank you for bringing this to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will return, so that we may be able to improve your impression of our Red Roof Inn.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Christopher, We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Fort Smith Downtown. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
