Note fondée sur 216 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Jesus Esquivel, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jesus EsquivelGeneral ManagerResidence Inn by Marriot Fort Smith
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Staff was amazing!! Room was clean and perfect.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Over all the room was excellent. There was a few issues with one of the bedroom tv’s but we were only staying one night. It wasn’t a big deal. The room was very clean. We loved it has 2 bedrooms and 2 bathrooms. The beds were comfortable. We had a great experience. The staff was really nice.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
Publié le 18 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Expedia
When we checked in, only one of the people at the front desk welcomed and acknowledged us. The lady just kept doing whatever she was doing. She could have at least spoke. Our room was spacious and bed was comfortable. Seemed clean over all. The floor of the tub didnt seem as clean as what it could have been. The tv was situated towards the bed only so everyone would have to sit on the bed to watch. It was also hard to figure out how to even use the tv. 2 remotes with 2 different functions. Took like 10 minutes to finally start watching. It would have been nice to have some instructions as it was frustrating The breakfast options were decent but the attendants kept allowing the sausage to run out before making more. Normally it would make sense to keep a backup in the warmer to keep items replenished adequately so people didn't have to sit and wait 15-20 minutes. Overall it was a good stay.
par un voyageur
Publié le 4 août 2024 sur Expedia
Body hair in shower and toilet. Foul odor in hallways and elevator. Hotel over all was not in good condition and was not as clean as other Marriott affiliated hotels. Trash in grilling area. Extremely loud AC unit
par un voyageur
Patty
Publié le 31 juill. 2024 sur HotelsDisastrous checkin for grandparents with 5 kids. I reserved and paid for two, 2- bedroom suites to be told upon arrival that they had 1 available but would get me 2 other single rooms. No charge on the 3rd room. I explained that the children were 6-13 years-old with only 2 of us adults. I will skip the drama to say that we ended up in 2 rooms, 1 double suite and a single. If only they had alerted me that “construction “ had changed my reservation, I would have found other lodging. The Marriott made us pay for the single room and told me to check with Hotels, com about a refund on the other double room. (They charged us nearly the same price for the single.) And, yes, this was from the property manager.
As for the single room, the shower had a lovely glass system installed 8 degrees off level. If I had realized that before getting in, I would have stuffed a rag in the track. It took Olympic dexterity to keep the door closed and shower at the same time. Speaking of the Olympics, we didn’t get to watch them that evening as even the children couldn’t figure out the remote controls.
I travelled professionally many years. This experience takes the gold medal in disappointing hotel experiences.
par un voyageur
Publié le 10 juill. 2024 sur Hotels
par un voyageur
Publié le 6 juill. 2024 sur Expedia
