Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2023 par Sophia CSR, Gestion de l’hôtel
Hi Claude,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 20 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Nancy,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
par un voyageur
Publié le 20 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2022 par Sophia CSR, Gestion de l’hôtel
Hi Richard,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 30 mars 2022 sur Expedia
You pay for the pool and hot tub, and nothing is available. The sauna is not hot. When it's windy, all wind is in your room. And the staff doesn't explain the time for the breakfast. All restaurant around closed are 6pm so it's not a good hotel and not good place for stay.
Commentaires de Gestion de l’hôtel
31 mars 2022 par Sophia CSR, Gestion de l’hôtel
Hi Jennifer,
I am sorry that we fell short of meeting your expectations and providing you with exceptional service. It is our goal to provide each of our guests with a positive experience. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Bathtub spout when pin pulled for shower head to operate it leaked more from the bottom then from the top… a bug crawled on me when i was asleep
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret about the issues you experienced during your stay. The leaking from the bathtub spout is not what we want for our guests and I can understand how unsettling it must have been to have a bug crawl on you. We will address the plumbing issue immediately, as well as ensure our cleaning protocols are reviewed and I hope you’ll consider giving us another chance in the future! Kindly visit again!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sherry,It was a great pleasure to host you recently. Thank you for choosing to stay with us. We’re truly thrilled to receive a 10-star rating from our guests and are delighted to see through your rating that you enjoyed your stay. Our team looks forward to welcoming you back on your future travels.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Room was very old with a bad smell and flies inside. Some of the kitchen cabinets were broken with black goo on the floor near the fridge. We had a yellow scorpion in our sink. We left immediately after seeing the scorpion since we're staying with our dog and we can't afford the risk. The stuff understood the problem and offered a full refund
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m truly sad to hear about your experience during your stay. It’s completely unacceptable for you to encounter those issues and I understand your concerns, especially with a dog. I'm glad our staff was able to assist you with a full refund, but I assure you we take these matters seriously and will address the cleanliness and maintenance issues you raised. Your safety and comfort are our top priorities and we appreciate your feedback as we work to improve.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Very comfortable stay and pet friendly. Maintenance was somewhat lacking…numerous lights not working and room door security latch broken
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Bruce,I'm glad you enjoyed the comfort of your stay and appreciated our pet-friendly environment. I regret the maintenance issues you encountered, I take these concerns seriously and will address the broken lights and security latch immediately. Your experience matters to us and I hope to provide you with a better stay next time!
par un voyageur de Egg Harbor City
Publié le 21 sept. 2024
Atrium area is a fun feature at a budget hotel. Strong wifi and a generously sized room also appreciated.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,Thank you for your wonderful 5-star review! We're delighted to hear you enjoyed the atrium area, strong Wi-Fi and spacious room. Your positive feedback motivates us to keep providing great experiences for our guests. We can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
If the refrigerator was not frozen and worked properly, it would have been 5 star. More towels would be greatly appreciated
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Victor,I’m glad you enjoyed your stay and gave us a 5-star rating, but I regret the issues with the refrigerator and the towel availability. We appreciate your feedback and will make sure to address these concerns to enhance future visits. We look forward to welcoming you back soon!
