Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2023 par Sophia CSR, Gestion de l’hôtel
Hi Claude,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 20 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Nancy,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
par un voyageur
Publié le 20 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2022 par Sophia CSR, Gestion de l’hôtel
Hi Richard,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 30 mars 2022 sur Expedia
You pay for the pool and hot tub, and nothing is available. The sauna is not hot. When it's windy, all wind is in your room. And the staff doesn't explain the time for the breakfast. All restaurant around closed are 6pm so it's not a good hotel and not good place for stay.
Commentaires de Gestion de l’hôtel
31 mars 2022 par Sophia CSR, Gestion de l’hôtel
Hi Jennifer,
I am sorry that we fell short of meeting your expectations and providing you with exceptional service. It is our goal to provide each of our guests with a positive experience. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur de Egg Harbor City
Publié le 21 sept. 2024
Atrium area is a fun feature at a budget hotel. Strong wifi and a generously sized room also appreciated.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,Thank you for your wonderful 5-star review! We're delighted to hear you enjoyed the atrium area, strong Wi-Fi and spacious room. Your positive feedback motivates us to keep providing great experiences for our guests. We can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 25 août 2024 sur Hotels
Not bad for the cost but be prepared! It’s not a nice room at all!!!
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m glad you found the cost reasonable, but I am regretful if the room didn’t meet your expectations. We’re committed to improving our accommodations and appreciate your input as we work towards enhancing our guest experience.
par un voyageur
Publié le 21 août 2024 sur Expedia
Habitacion descuidada
Commentaires de Gestion de l’hôtel
21 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. However, your insight regarding the room will be forwarded to our housekeeping team for improvements. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Happy Customer
Publié le 20 août 2024 sur HotelsMy husband and I travel on I-10 a lot, and we always try to stay the night at the Atrium. The rooms are very affordable, and the staff is very courteous. The rooms are always clean and well maintained. We also enjoy the beautiful atrium that the hotel surrounds. A stay at this hotel is definitely worth the money.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your wonderful feedback is greatly appreciated! We’re delighted to hear that you and your husband enjoy staying with us while travelling on I-10. It’s great to know that you find our rooms affordable, clean and well-maintained and that you appreciate the beautiful atrium. We look forward to welcoming you back on your next trip.
par un voyageur
Meh
Publié le 20 août 2024 sur HotelsThe room was clean but the room itself was in poor condition. There was a large hole on the back of the bathroom door. As for the front door, we had to put a towel down because you could literally see the outside. The AC unit was not big enough to cool the room so we were miserably hot. The atrium was nice and the pool looked nice.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m glad to hear that the room was clean and you enjoyed the atrium and pool. However, I’m sad to learn about the issues with the bathroom door, front door and AC unit. We will investigate these maintenance concerns to improve the overall comfort and condition of our rooms. Thank you for bringing this to our attention.
par un voyageur
Publié le 19 août 2024 sur Expedia
Descuidado le hace falta mantenimiento
Commentaires de Gestion de l’hôtel
21 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to hear you found the property needing maintenance and feeling neglected. We take your feedback seriously and will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.
