Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2023 par Sophia CSR, Gestion de l’hôtel
Hi Claude,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 20 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Nancy,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
par un voyageur
Publié le 20 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2022 par Sophia CSR, Gestion de l’hôtel
Hi Richard,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 30 mars 2022 sur Expedia
You pay for the pool and hot tub, and nothing is available. The sauna is not hot. When it's windy, all wind is in your room. And the staff doesn't explain the time for the breakfast. All restaurant around closed are 6pm so it's not a good hotel and not good place for stay.
Commentaires de Gestion de l’hôtel
31 mars 2022 par Sophia CSR, Gestion de l’hôtel
Hi Jennifer,
I am sorry that we fell short of meeting your expectations and providing you with exceptional service. It is our goal to provide each of our guests with a positive experience. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur de Egg Harbor City
Publié le 21 sept. 2024
Atrium area is a fun feature at a budget hotel. Strong wifi and a generously sized room also appreciated.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,Thank you for your wonderful 5-star review! We're delighted to hear you enjoyed the atrium area, strong Wi-Fi and spacious room. Your positive feedback motivates us to keep providing great experiences for our guests. We can’t wait to welcome you back on your next visit!
par un voyageur
Good stay
Publié le 28 juin 2024 sur HotelsThe hotel is really nice, but a bit dated. The indoor pool was liked by the kids as a way out of the heat and some fun.
The rooms were clean and overall good. Perfect pit stop on our trip but wouldn’t stay a week.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel, particularly the indoor pool which is indeed a great way to beat the heat and have fun. We take pride in our clean rooms and overall comfortable accommodations. While we appreciate being a perfect pit stop on your trip, we understand your perspective on the dated aspects and the preference for shorter stays. Your comments are valuable to us as we continuously strive to improve our guest experience. We hope to welcome you back again in the future!
par un voyageur
Publié le 25 juin 2024 sur Hotels
Needs extensive renovations. Plumbing awful, door to bathroom seemed like it was going to fall off.
No sign outside to tell you it was your destination. You need to let people it is a home for workers.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret the inconvenience caused by the issues with the plumbing and the bathroom door during your stay. Your comments regarding the signage and the clarity of our establishment's purpose are duly noted and we will take immediate steps to address these concerns. Improving our facilities and ensuring clear communication are top priorities for us and your insights will help us make necessary improvements. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a more positive experience.
par un voyageur
Bizarre but very true!!
Publié le 23 juin 2024 sur HotelsIt was obvious they were doing renovations. Bottom hinge on bathroom door was broken, Stains on the mattress sheet and one of the pillow cases, could not adjust the water temp in the shower, the handle just spun around. Drain stoppers missing or broken. When we called the front desk about the sheet stains they said they did not have any one in housekeeping on site. We told them to bring us new sheets and we would replace them ourselves. They offered to change our rooms, but we had already gotten ready for bed after a 9 hour drive and just wanted to get sleep and leave. The room next to ours had a broken window and glass was all over that window area. When we replaced the mattress sheet we noticed they did have a mattress cover, but it had huge stains on it. I don't know if they are aware that they can wash that cover. Needless to say we cancelled our return stay.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Thomas,Thank you for sharing your feedback about your stay with us! We sincerely regret your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again. If you have any queries regarding this issue, please call the property for further assistance.
par un voyageur
Publié le 13 juin 2024 sur Expedia
Room wasn’t super clean like the room hot tub had stains and sink had something growing on facet and there was a hole in the ground but it was cheap. super great staff. Very welcoming. Would stay again.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your valuable feedback. We're glad to hear that you found our staff welcoming and had a positive overall experience with us. However, we regret the cleanliness issues you encountered in your room. Please rest assured that we take cleanliness very seriously, and we'll address these concerns promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.
par un voyageur
Publié le 10 juin 2024 sur Expedia
The Atrium area is unbelievalbe. Rooms are simple and clean. Breakfast is very good...the pancakes are wonderful!
Commentaires de Gestion de l’hôtel
11 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our Atrium area and found the rooms to be simple yet clean. It's great to know that you also loved our breakfast, especially the pancakes! We're delighted to have exceeded your expectations, and we look forward to welcoming you back for another delightful stay.
