Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 avr. 2014 sur Hotels
par un voyageur
Publié le 26 août 2024 sur Expedia
The room I reserved was never cleaned. They had to put my wife & myself in another room
The reason we booked at the Super 8 was the swimming pool
We had driven 8 hours in 100° temperature and looked forward to having a ice cold drink , swimming and relaxing. None of that happened. The pool was closed and the guy at the front desk said he didn't know why. Another reason for booking at Super 8 was they say their pet friendly. That was another $40 for 2 dogs for 1 night. I didn't know when booking that they charge for pets. There was a threatening sign saying $100.00 fine for not disclosing your pets. Another sign said No Pets in the lobby/breakfast seating area.
After checking in to our room I went to get some ice from the ice machine. There is only one ice machine for 94 rooms. The ice machine was broken. Again I went to the front desk and the guy said the part is on order. I asked what about another ice machine & was told that if I wanted ice , to go across the street & buy some. So my wife and I had to navigate the highway , no pedestrian cross walk and no sidewalks. The speed limit is 50 mph. It's not just across the street. I got a receipt for the ice and talked to the guy at the front desk. I told him it was dangerous to cross the highway and Super 8 should at least buy the ice. He argued with me and told me to talk to the daytime person at the front desk. The guy showed no concern for customer satisfaction or for our safety.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dale, thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered during your stay. We fell short in several areas, from room cleanliness and pool availability to the issues with the ice machine and pet policies. Your safety and comfort are our top priorities, and it’s disheartening to hear about the difficulties you faced. We will address these concerns with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope for the opportunity to provide you with a better experience in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 17 août 2024 sur Hotels
Good palce
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lance, thank you for your feedback! We’re glad to hear you had a good experience. We look forward to welcoming you back to our place soon!Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 11 août 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kenith, thank you for your positive feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back in the future!Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Just ok
Publié le 8 août 2024 sur HotelsMediocre at best. Comfortable bed for the night but wouldn't stay again.
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Rachel, thank you for sharing your feedback. We're glad to hear that you found the bed comfortable, but we're sorry to learn that your overall experience didn't meet your expectations. We strive to improve our services and amenities continuously, and your comments will help us in that process. We hope you might reconsider staying with us in the future and give us another opportunity to provide a better experience.Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Probably wont stay here again
Publié le 27 juill. 2024 sur HotelsThe front desk person was nice, friendly, and helpful with questions. I did not approach her with issues I encountered.
Of the several lamps the room had only 3 worked. The floor of the room felt gritty. The room had a chemical smell to it. The floor of the hallway leading to the room was bumpy, and felt like it was uneven. The air conditioner blew out coldish air, but the room didn't cool down.
The worst part was the bed. It felt like someone laid down some plywood, and covered it with a cheap camping pad.
Did I pay a lot for the room? No. I wasn't expecting star amenities, but I have experienced a lot better for a similar price.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Zachary, thank you for sharing your experience with us. We’re pleased to hear that you found our front desk staff friendly and helpful. However, we sincerely apologize for the issues you encountered with the lamps, room cleanliness, chemical smell, hallway flooring, and air conditioning. We are particularly concerned about the discomfort with the bed. Your feedback is crucial, and we will address these matters promptly to improve our guests’ comfort. We appreciate your input and hope to provide you with a better experience in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur de tucson
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Joanna, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Sink was clogged. Tv wouldn’t shut off. Had to unplug it. Shower had a bad mixer. Would just stay hot no matter what.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jamal, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the issues with the sink, TV, and shower mixer. Please know that we take your comments seriously, and we have addressed these maintenance issues with our team to ensure they are promptly resolved. We also apologize if our cleanliness standards and service fell short of your expectations. Your comfort and satisfaction are important to us, and we will use your feedback to make necessary improvements. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Please feel free to reach out to us directly if there's anything else we can do for you. Safe travels.Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Is ok for staying one night, but I wouldn't want to pick this hotel again in the future
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Monita, we're sorry to hear that your experience fell short of expectations. Ensuring a clean, comfortable stay with excellent service is our goal, and we regret any shortcomings you encounter with cleanliness, staff service, or property conditions. Your feedback is valuable, and we will address these issues to improve for future guests. We appreciate your comments and hope to have the opportunity to regain your trust in the future. If there's anything specific you'd like to share to help us improve, please feel free to reach out directly.Best Regards, Super 8 Fort StocktonCustomer Care Team
