Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 avr. 2014 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Marisol, thank you so much for your fantastic rating! We're thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon!Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Melinda13, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Romildo, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 13 sept. 2024 sur Hotels
The reason I got the hotel was for the pool and breakfast, when we got there we headed out to the pool but it was EMPTY!!! And it was hot outside, and when morning came around the breakfast was not good at all, the “self made” pancake machine made them under cooked and didn’t even look like a pancake, only thing I was able to actually eat was toast, won’t be going there again
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mikayla, thank you for sharing your experience. We apologize for the inconvenience with the pool and breakfast during your stay. It's disappointing to hear the pool was not ready and the pancake machine did not meet expectations. We are working to ensure the pool is properly maintained and addressing the issues with our breakfast offerings to improve the experience for future guests. We appreciate your feedback and will make necessary improvements to our amenities and facilities.Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Christine, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Nice room at a good price.
Publié le 8 sept. 2024 sur HotelsNice room at a good price.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ricardo, thank you for your positive feedback! We’re delighted to hear that you found the room comfortable and the price satisfactory. We look forward to welcoming you back on your next visit.Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Easy access to and from the inter state along with good price as on a budget to see my father in law.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Matthew, thank you for sharing your experience! We're glad to hear that our location and pricing suited your needs during your visit. We hope your time with your father-in-law was memorable, and we look forward to hosting you again in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 26 août 2024 sur Expedia
The room I reserved was never cleaned. They had to put my wife & myself in another room
The reason we booked at the Super 8 was the swimming pool
We had driven 8 hours in 100° temperature and looked forward to having a ice cold drink , swimming and relaxing. None of that happened. The pool was closed and the guy at the front desk said he didn't know why. Another reason for booking at Super 8 was they say their pet friendly. That was another $40 for 2 dogs for 1 night. I didn't know when booking that they charge for pets. There was a threatening sign saying $100.00 fine for not disclosing your pets. Another sign said No Pets in the lobby/breakfast seating area.
After checking in to our room I went to get some ice from the ice machine. There is only one ice machine for 94 rooms. The ice machine was broken. Again I went to the front desk and the guy said the part is on order. I asked what about another ice machine & was told that if I wanted ice , to go across the street & buy some. So my wife and I had to navigate the highway , no pedestrian cross walk and no sidewalks. The speed limit is 50 mph. It's not just across the street. I got a receipt for the ice and talked to the guy at the front desk. I told him it was dangerous to cross the highway and Super 8 should at least buy the ice. He argued with me and told me to talk to the daytime person at the front desk. The guy showed no concern for customer satisfaction or for our safety.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dale, thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered during your stay. We fell short in several areas, from room cleanliness and pool availability to the issues with the ice machine and pet policies. Your safety and comfort are our top priorities, and it’s disheartening to hear about the difficulties you faced. We will address these concerns with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope for the opportunity to provide you with a better experience in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team
par un voyageur
Publié le 17 août 2024 sur Hotels
Good palce
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lance, thank you for your feedback! We’re glad to hear you had a good experience. We look forward to welcoming you back to our place soon!Best Regards, Super 8 Fort StocktonCustomer Care Team
