Note fondée sur 564 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Passez votre chemin
Publié le 3 mai 2018 sur HotelsKitchenette sans aucun accessoire, RIEN, pas de possibilité de se faire un café, propreté douteuse, cheveux ds les tiroirs,...
Commentaires de Gestion de l’hôtel
10 mai 2018 par Julia, Guest Relations, Gestion de l’hôtel
Merci pour votre avis. Nous apprécions vos commentaires et sommes désolés d'apprendre que notre hôtel ne vous a pas fourni les commodités que vous attendiez. Nous savons que la plupart des hôtels offrent un nettoyage quotidien, des ustensiles de cuisine, des articles de toilette et d'autres commodités, ce qui est une attente naturelle. WoodSpring Suites est un hôtel de long terme axé sur la valeur, ce qui explique pourquoi nous offrons un service de ménage bihebdomadaire pour les clients de long séjour et des options pour ajouter des équipements supplémentaires, comme la batterie de cuisine, à leurs chambres. Cela nous permet d'offrir la meilleure valeur possible à nos clients afin qu'ils personnalisent leur séjour comme ils le souhaitent et qu'ils paient pour les commodités qu'ils veulent utiliser. Nous sommes désolés que vous ayez rencontré des désagréments au lieu d'un séjour positif qui est notre but et ce que vous méritez. Nous espérons que vous nous donnerez un autre essai la prochaine fois que votre séjour prolongé vous emmènera dans la région.
par un voyageur
Publié le 28 juin 2024 sur Expedia
Good customer service from the front sesk
par un voyageur
Horrible Stay
Publié le 26 juin 2024 sur HotelsWe had change rooms twice due to the first room had exposed wires from the air conditioner. The second room was absolutely nasty and filthy. The mattresses in all 3 rooms were horrible! The coils could be felt through the mattress which made for a very uncomfortable sleep/rest. The hotel had no amenities. There were no type of accommodations in the hotel rooms. We will never book a room at the Extended Stay America in Fort Walton Beach ever again!!!
Commentaires de Gestion de l’hôtel
26 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Almaleca, We apologize for the disappointing experience you encountered during your stay. It is unacceptable for our guests to encounter maintenance issues and cleanliness concerns such as exposed wires and uncomfortable mattresses. Please know that we take your feedback seriously and are addressing these issues with our maintenance and housekeeping teams immediately. Your comfort and satisfaction are our top priorities, and we regret that we did not meet your expectations in this instance. Should your travels bring you back to the area, we would appreciate the opportunity to provide you with a significantly improved experience. We appreciate your understanding and hope to have the opportunity to restore your confidence in us.Sincerely,Hotel Management
par un voyageur
Publié le 24 juin 2024 sur Expedia
Can into a room with not one but 3 dead bugs on the floor and sand ,room wouldn't stay cold was muggy, the was a 100 Dollar deposit that wasn't mentioned until check in,rooms and hallway smelled of pot
Commentaires de Gestion de l’hôtel
26 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Dusty, We deeply regret the issues you encountered during your stay, including the cleanliness of your room, the room temperature, and the unexpected deposit. We understand how these issues affected your experience and are taking immediate steps to address them. We will ensure our policies are clearly communicated and work to improve our housekeeping and maintenance standards. Thank you for your feedback, and we hope to provide a much-improved experience should you choose to stay with us again.SincerelyHotel Management
par un voyageur
Publié le 22 juin 2024 sur Expedia
Food in the fridge from previous guests. They have no ice machine & no one ever at the check in desk…..you have to call them
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Mindy, We regret the inconvenience you experienced during your stay. Your comfort and satisfaction are of utmost importance to us. We apologize for any oversight regarding the cleanliness of your room and the availability of staff at the front desk. Rest assured, we have taken immediate action to address these concerns and ensure that such lapses do not recur. Your feedback is invaluable to us as it helps us improve our services and facilities. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.SincerelyHotel Management
par un voyageur
Publié le 22 juin 2024 sur Expedia
par un voyageur
Publié le 21 juin 2024 sur Hotels
par un voyageur
Publié le 16 juin 2024 sur Expedia
Homeless people everywhere and rude staff at front desk.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Matthew, We apologize for your negative experience during your stay. Ensuring a welcoming and respectful environment for our guests is a top priority, and we regret that we fell short in this regard. Your feedback about the staff's rudeness is concerning, and we will address this with our team to ensure it does not happen again. We understand your concerns about the surrounding area. Please know that we work closely with local authorities to address these issues and enhance the safety and comfort of our guests. Your experience does not reflect our usual standards, and we appreciate you bringing these matters to our attention. We hope to provide you with a more positive experience in the future. Thank you for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 14 juin 2024 sur Expedia
Average.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Shelton, Thank you for your feedback. We appreciate hearing from our guests about their experiences. If there's anything specific you feel we could improve upon to enhance your next stay, please feel free to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for a more enjoyable visit in the future.Sincerely,Hotel Management
par un voyageur
Publié le 9 juin 2024 sur Hotels
