Note fondée sur 1 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Anniversary trip

Publié le 5 avr. 2024 sur HomeAway
Location was ideal. Everything was great. Only thing we had an issue with was on the day of chedk out, which is at 10am NOT 11am (not crazy about but whatever) check in later and check out earlier. Anyway, We had a loud police-like knock at 9:15am morning of checkout. Really? Is it necessary to start cleaning a room 45 minutes prior To check out? How rude. We felt extremely rushed and very uncomfortable. Not how we wanted to end the trip, on a Sunday morning at that with a ride to drive home in front of us. Not only that, she knocked and then walked away paying no mind to me or what I had to say. Maybe management tells them to go around and bang on the doors prior to checkout? That is my perception. Please educate your contracted cleaners and provide them with check out times and rules of etiquette in a hotel. Thank you.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par VrboOwner, Gestion de l’hôtel
Jessica, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We hope you enjoyed your stay. Our sincere apologies that your last morning was disturbed by the early knock and rudeness of the cleaner. They are not instructed to do so by our managers. We apologize for the inconvenience and hope we can host you again!