Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
5,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Michael C., Gestion de l’hôtel
Thanks for staying with us - we are so thrilled to hear you enjoyed your stay! Our on-site team does their best to make your stay a memorable one. We look forward to your return!
par un voyageur
Publié le 27 nov. 2023 sur Expedia
We stayed in Waterscape room #A330 and paid for early check-in. When we arrived, we found that the code for the door did not work. We called and obtained a new code for the door. Upton entering the room we found the bathroom floor covered in water. There was a leak from the ceiling in the bathroom that dripped directly down onto the toilet seat. There was water damage all over the ceiling along with mold. We called and had maintenance come out and they "addressed" the issue by placing a bucket on the seat of the toilet and said they would not be able to fix until later in the week. It took multiple hours to get to this point, so we basically wasted our early check-in. In the end we were not able to use this bathroom for 3 days. Maintenance found that there was a leak above our unit that had been going on for a while. We also found that the dead bolt would not lock on the door and the microwave did not work correctly. Both were eventually fixed by the maintenance group. The property and maintenance managers were great helps through all of these issues. The biggest problem was the rental group, Southern Vacation Rentals. They refused to reimburse the early check-in fee and would not offer a reasonable discount for the leak/mold issues. They claimed we could have still used that bathroom, even though there was water (from an unknown source) dripping from the ceiling onto anyone using that restroom.
Commentaires de Gestion de l’hôtel
1 déc. 2023 par Michael C., Gestion de l’hôtel
Thanks so much for taking the time out of your day to leave us your review and feedback. On behalf of Southern Vacation Rentals, we are very sorry to hear about the issues that you encountered during your stay with us. We recognize that in our line of work, relaxation and ease of stay is of the highest importance and hate to see that we were not able to provide our best quality of work. We can confirm that the maintenance team came out and address the issue and also confirm that this was just condensation from the AC and not a major leak. You were also compensated for this.While this does not make your experience better, we do hope that you allow us the opportunity to host you once more at any of our units along the Emerald Coast in order to show you a true Southern 5 star stay. Again, we apologize greatly for the effect it had on your vacation, but do hope to see you with us again soon.
par un voyageur
Publié le 17 oct. 2023 sur Hotels
The shower floor felt slippery. As if it wasn't rinsed enough from cleaning supplies
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
par un voyageur
Publié le 6 sept. 2023 sur Expedia
Everything was great about this particular unit except for the kitchen utensils were not up to par. They only had one teaspoon! And the knives needed serious sharpening. Also the dishwasher was not mounted to the cabinets. Other then that, we had a great time!
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 15 août 2023 sur Expedia
would highly recommend for families!
Commentaires de Gestion de l’hôtel
18 août 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 15 août 2023
Commentaires de Gestion de l’hôtel
16 août 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 30 juill. 2023 sur Expedia
Property company literally doesn’t care about you. Fire alarm would not stop going off and kept getting runaround. Also, don’t ever for a second think you’re getting in earlier even if you’re told you will.
Commentaires de Gestion de l’hôtel
1 août 2023 par Michael C., Gestion de l’hôtel
Hello Fady, Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay. Kindest Regards, Your Southern Team
par un voyageur
Publié le 29 juin 2023 sur Expedia
Love it! Will be back !
Commentaires de Gestion de l’hôtel
12 juill. 2023 par VacayHome Connect , Gestion de l’hôtel
Thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team work hard to deliver a vacation to remember. We look forward to your return!
par un voyageur
Publié le 11 juin 2023 sur Expedia
Checking in along with communication with property management was awesome. Everyone was just there to have fun. They respected each other, very helpful. Would definitely come again
Commentaires de Gestion de l’hôtel
29 juin 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 29 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
