Note fondée sur 648 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mars 2018 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2018 par Hotel Management, Gestion de l’hôtel
Erik, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Floors were unswept and one of the beds appeared to have not had mattress pad changed (I was able to use the other bed).
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Leann, Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered, particularly with the floors and bedding. Your experience is important to us, and it’s disappointing to hear that we fell short during your stay. We are actively addressing these concerns to ensure our team maintains the highest standards of cleanliness. We hope you’ll consider staying with us again, allowing us the opportunity to provide you with a more enjoyable and comfortable experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Nice landscaping
par un voyageur
Fine for the price
Publié le 2 oct. 2024 sur HotelsI was looking for an inexpensive room for a night in a business trip and this location was fine for the price. The building was a bit run down, the light in the bathroom was constantly blinking and the very thin blankets on the bed were lacking warmth, to say the least. But the staff was polite upon checkin and the room was clean, if perhaps a bit long in the tooth.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Eric, Thank you for your feedback. We’re pleased to hear you found our staff polite and your room clean during your stay. We apologize for the issues with the bathroom light and the comfort of the blankets; your concerns will be shared with our maintenance team to ensure improvements. We appreciate your understanding and hope to provide you with a more enjoyable experience on your next visit. Sincerely,Hotel Management
par un voyageur
Publié le 2 oct. 2024 sur Expedia
goed hotel op prima lokatie vlak aan de snelweg.
Ruime schone kamers.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Paul, Thank you for your positive feedback! We’re glad to hear that you enjoyed our convenient location near the highway and found the rooms spacious and clean. Providing a comfortable and pleasant experience for our guests is our priority, and your kind words affirm our efforts. We appreciate your support and look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future!Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Comfortable room, clean, located near where my weekend activities were
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Had a nice stay at this hotel. Was checked in by a courteous & efficient woman at the front desk, given a 3rd floor room with a sunset view. Everything was clean & worked; we slept well. Couldn't really ask for more.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Leslie,Thank you for your kind review! We are delighted that you enjoyed your stay at Extended Stay America and appreciated the sunset view and clean, comfortable accommodations. We look forward to welcoming you back for another great experience in the future!Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Hotels
par un voyageur
Publié le 25 sept. 2024 sur Hotels
par un voyageur
Publié le 24 sept. 2024 sur Hotels
The lobby was filty. They first gave us room 301, I walked in and all off the kick plate was falling off the wall. The stove had rice stuck to the burner. The kitchen counter has rice and spaghetti on it. The floors were dirty. I went back down to the checkin counter, they gave me room 305. The kick plates were falling off the wall. The bathroom sink drain was dirty, the ledge of the sink counter was dirty. The shower curtain rod was rusty, tge shower curtain was moldy, the towel rod where you hang your wash cloth was moldy. The comforter on one of the beds had cigarette burn holes in it. The refri next to stove had dried food on it, the ice cube tray was moldy, there was a build up of dirt and crude under frig next to wall, I had spilt water on kitchen floor abd wiped it up with a napkin abd my napkin was filthy. I moved the TV a little to be able to put something on the dresser top and there was melted candle wax under it as well as random holes drilled in the top. I went to checkin counter and asked for hair dryer, got back in elecator to go to 3rd floor, looked at the lint screen it was full of greasy yellow substance, went back down and showed employee working the counter, she gave me a different hair dryer and put the dirty one right back into container that it had come out of. We hace stayed here many times, we will NEVER stay here again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Janet, Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered during your stay. This is far from the standard of cleanliness and comfort we strive to provide, and we deeply regret the inconvenience it caused. Your detailed feedback has been shared with our housekeeping and maintenance teams to address these concerns immediately. We understand your frustration, and we are committed to making the necessary improvements to ensure this does not happen again. We genuinely value your past patronage and hope you will reconsider staying with us in the future, as we aim to provide a much better experience moving forward.Sincerely,Hotel Management
