Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Families please stay away from this !
Publié le 6 août 2024 sur HotelsCheck other reviews - Don't make mistake we made. We just saw a photos of pool, dining area and booked. Again - hotels.com is the worst, they don;t even verify if photos posted her are real. No breakfast included. No pool. This place is accomodation for underprivilaged so rooms are absolute worst. Basin not working, no cleanliness what so ever, no towels, smoking smell is just few
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback and apologize for the issues you encountered during your stay. We always recommend researching thoroughly before booking to ensure the accommodation meets your expectations. For any further assistance or feedback, please reach out directly to our management team.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Amy,We're sorry to hear that your experience was not up to our usual standards. Please don't hesitate to reach out to us directly to discuss any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.
par un voyageur
Publié le 2 août 2024 sur Expedia
Nasty
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Tereesa,We regret to hear your disappointment. Guest feedback is valuable to us, so we encourage you to reach out to our management team to discuss your concerns further. Your input helps us improve our services for all future guests. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 1 août 2024 sur Expedia
Worst hotel
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Naveen,We are disappointed to hear that your experience did not meet expectations. We value all feedback from our guests and will share your comments with our team for further review and improvement. Your insights are important to us as we strive to provide a better experience for all future guests.
par un voyageur
Publié le 1 août 2024 sur Expedia
This property was horrendous, infested with drugs and prostitution, parties in the parking lot. I had to call police just to escort me to my car. I attempted to check in and then immediately left due to safety concerns. I did not stay here.
The property looks NOTHING like the pictures online.
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Brittany,We sincerely apologize for the experience you described and take all guest feedback seriously. Should you wish to discuss your concerns further, please feel free to contact our management team directly. Thank you for bringing this to our attention.
par un voyageur
It was a good trip
Publié le 30 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
1 août 2024 par Manager, Gestion de l’hôtel
Hello Alexander,We are pumped to hear you had a perfect stay with us! We hope to welcome you back soon for another exceptional experience.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
When we got there it was ok but realized quickly this was a rental for very underprivileged people one step away from homelessness. When we went to our room it smelled moldy and the room was dark and had a large kitchenette that looked dingy and all we could do was shower and leave. While in the shower my daughter said a man tried to open the door and come in our room. We ran to the office and asked for a refund and they refused to give me any. BTY: there was a police officer that was parked taking to an elderly tenet on the way to the office.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Frances,We regret to hear about your experience at our hotel and take all feedback seriously. We strive to provide a comfortable environment for all our guests and will address your concerns with our team. Safety and security are our top priorities and we will review our procedures to ensure a pleasant stay for future guests. Please feel free to contact our management for further assistance regarding your refund request.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Bad..
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Yan, We're sorry to hear you didn't fully enjoy your stay with us. Your feedback is valuable, and we'll share it with our team for improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
It seemed badly, bedding had cigarette burn holes, shower area was dirty, room was dusty, over all not clean, beer bottles outside of the room… then when we went to cancel, lady at the seat said e we’re over the 15 minute cancellation. Yet was in line behind others checking in as waiting.
Was told had to address with Expedia for refund!
We WOULD NOT STAY THERE!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello John, We apologize for any inconveniences you may have experienced during your stay. We recommend reaching out to the hotel management for further assistance with your concerns. Your feedback is valuable to us as we continuously strive to improve our services.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Terrible property. Did not stay. Was not given a refund. Drug infested. Found out afterwards. It is known prostitution den. Will never use Expedia again. Called helpline as soon as I knew it was unsafe and the line was busy when I finally got through Expedia staff member refused to give me Refund. I absolutely will never use Expedia nor Hawthorne hotel. Terrible terrible terrible!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello Marsha, We're sorry to hear about your experience, and we take all feedback seriously. For any further assistance or concerns, please don't hesitate to contact our management directly. Thank you for bringing this to our attention.
