Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Complete garbage. Please stay away from this hellhole even if it's offered free. No trash can or bin was in any room. We saw random trash at the entrance and all over the property and bad smells. Bathroom door was locked. Key cards stopped working randomly , No soap or anything like that in the room. Random broken floors in the room. It was a complete dump.
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Khaleque, We're sorry to hear about your experience and appreciate your feedback. We encourage guests to reach out directly to our management team for any issues during their stay. We strive to address concerns promptly for future improvement.
par un voyageur
Publié le 26 août 2024 sur Hotels
Awful place the room smelled of death the frint desk person was reasonable and refunded all my money their remodeling but there was trash all over the sidewalk to get in the room.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Carla, We're sorry to hear about your experience at the hotel. Our team is dedicated to addressing all guest concerns promptly. Feel free to reach out to management directly to discuss your stay further. Your feedback is crucial for our ongoing improvements.
par un voyageur
Publié le 22 août 2024 sur Expedia
This Hotel should close down the conditions inside and outside are terrible. Stained bedsheets and beds carpet floor looks like it wasn’t be cleaned in years. The kitchen area Is outdated and needs remodel. The curtains on the windows had a weird odor. The outside of the area looks rundown. Even if you paid me to stay there for a night I would not accept
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Adam,We appreciate you taking the time to share your feedback with us. We value all guest comments and will address your concerns with our team for necessary improvements. Guest satisfaction is our top priority, and we strive to enhance our guests' experience. Thank you for sharing your thoughts.
par un voyageur
Publié le 20 août 2024 sur Expedia
I left a whole list of things that was wrong
Well it started off with I didn't have what I wanted for my reservation they try to give us the king bed with no TV instead of the two bed on the bottom floor. So supposedly was a penthouse that was the most disgusting dirtiest room I've ever been in. I think they should give me a refund
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Penny, We're sorry to hear about your experience and appreciate your feedback. It's important for us to address any issues promptly, so we recommend reaching out to our management to discuss your concerns further. Rest assured, we take all guest feedback seriously to continuously improve our services.
par un voyageur
Publié le 19 août 2024 sur Expedia
Room was in terrible shape, the room was dirty and there was no trash can. The sink in the bathroom was full of water and bugs, the floor by the other side of the bed was soaked and the manager tried to charge my card 4 times even after it was charged properly.
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Hello Selina, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 17 août 2024 sur Expedia
The nastiest room, I’ve ever seen! Beds were not even prepared…
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Randolf,We are sorry to hear about your experience with the room. We appreciate your feedback and will address this matter appropriately. Please feel free to reach out to our management team to discuss this further.
par un voyageur
Publié le 12 août 2024 sur Expedia
this place was very filthy carpet was very stained filthy matresses were very stained sheets for blankets that had tears and holes in them room had cockroaches and mice microwave so dirty i didnt want to use it no soap or shampoo no plug for bathtub will not go back there again left a day early
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Rick, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello BRYAN,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any specific feedback you have from your stay. We value your input and would like the opportunity to address your concerns.
par un voyageur
Families please stay away from this !
Publié le 6 août 2024 sur HotelsCheck other reviews - Don't make mistake we made. We just saw a photos of pool, dining area and booked. Again - hotels.com is the worst, they don;t even verify if photos posted her are real. No breakfast included. No pool. This place is accomodation for underprivilaged so rooms are absolute worst. Basin not working, no cleanliness what so ever, no towels, smoking smell is just few
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback and apologize for the issues you encountered during your stay. We always recommend researching thoroughly before booking to ensure the accommodation meets your expectations. For any further assistance or feedback, please reach out directly to our management team.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Amy,We're sorry to hear that your experience was not up to our usual standards. Please don't hesitate to reach out to us directly to discuss any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.
