Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2022 sur Expedia
Service
Commentaires de Gestion de l’hôtel
11 août 2022 par Hilton Management Team, Gestion de l’hôtel
We are glad to hear you enjoyed your stay. We hope you choose us again next time!
par un voyageur
Publié le 8 juin 2019 sur Expedia
good and convenient hotel. We were travelling by car in the night between Dayton and Grand Rapids. We stayed there halfway. I made a mistake on the Expedia website and pushed the wrong button; made a reservation for two nights (I booked two rooms). The Hilton refused to reimburse me, although I had notice them by the morning. So I am now taking a "one-year-break" from Hilton. It represents around $5000 (easily). Great move Hilton. Please keep the $400 you stole me :)
par un voyageur de Maricopa
Publié le 18 juin 2024
Had a great stay!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Management, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back soon!
par un voyageur
Publié le 13 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your fantastic 5 out of 5 review! We're delighted to hear that you had an excellent stay with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering outstanding service.We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 13 juin 2024 sur Expedia
The AC unit was not cooling very well.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hotel Management , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. I sincerely apologize for the inconvenience you experienced with the AC unit during your stay. Your comfort is our top priority, and I'm sorry we fell short in this instance.Please know that we have addressed the issue with our maintenance team and are working to ensure it doesn't happen again. We appreciate your understanding and patience.hank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.
par un voyageur
Dog friendly, free covered parking, restaurants
Publié le 10 juin 2024 sur HotelsBeautiful hotel and very kind employees. Parking was free and connected by a cat walk which made it easy to avoid people because we were traveling with dogs. Walkable to the ball park and close to historical sights too. Fireworks at the ball park were amazing! Great food within blocks. NY pizza and an Irish pub, yum! Everything was clean and tidy and updated. Great stay, we will stay again.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Management, Gestion de l’hôtel
Thank you so much for your fantastic review! We are thrilled to hear that you enjoyed your stay at the Hilton Fort Wayne at The Grand Wayne Convention Center.It’s wonderful to know that you appreciated our beautiful hotel, friendly staff, and convenient parking. We're glad the catwalk made traveling with your dogs easier and that our location allowed you to enjoy the nearby ballpark, historical sights, and delicious local food options. It sounds like you had a fantastic time, and we’re delighted you enjoyed the fireworks and found everything clean, tidy, and updated.We look forward to welcoming you and your dogs back for another great stay!
par un voyageur
Publié le 6 juin 2024 sur Expedia
Rooms were clean but our carpet was pulled up and needs to re replaced.
Front desk staff person was very friendly and helpful.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Management , Gestion de l’hôtel
Thank you for your wonderful review and for rating us 5 out of 5! We are delighted to hear that you found our rooms clean and our front desk staff friendly and helpful. Providing exceptional service and a welcoming environment is our top priority, and your feedback means a lot to us.We apologize for the condition of the carpet in your room. Please know that we are addressing this issue to ensure that it does not affect future stays. Your comments help us maintain and improve our standards.We look forward to welcoming you back to the Hilton Fort Wayne at The Grand Wayne Convention Center. If there is anything we can do to make your next stay even better, please do not hesitate to reach out.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Room was dirty. Sticky residue on desk, dirty smudged mirrow and windows, peeling wallpaper, mold in bathtub.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of your room during your stay. This is not reflective of the high standards we strive to maintain.Your experience is very important to us, and we are taking immediate action to address these issues. Our housekeeping and maintenance teams have been informed to ensure these concerns are promptly rectified.We understand how important a clean and comfortable room is to our guests, and we regret that we fell short during your visit. We hope to welcome you back in the near future to exceed your expectations.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. At Hilton Fort Wayne at The Grand Wayne Convention Center, we strive to provide all our guests with an exceptional experience, and we are disappointed to hear that we fell short during your visit.To better understand the specifics of your concerns and to ensure we address any issues, we would greatly appreciate it if you could provide us with more details about your stay. Your feedback is invaluable in helping us improve our services.We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience we are known for.Thank you again for your feedback.
par un voyageur
Publié le 2 juin 2024 sur Expedia
It was great
Commentaires de Gestion de l’hôtel
3 juin 2024 par Hotel Management , Gestion de l’hôtel
Thank you for your fantastic 5 out of 5 rating! We're delighted to hear that you had a great stay with us. We look forward to welcoming you back soon.
