Note fondée sur 867 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2023 par Guest Experience Team, Gestion de l’hôtel
Dear guest, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
par un voyageur
Publié le 2 sept. 2019 sur Expedia
L établissement en général est bien. Déjeuner correct et propreté ok. Par contre, ma grande déception et surtout mon problème était le suivant: ils annonce dans leur description un stationnement pour camion et VR alors qu’ils n ont pas. Ils nous envoient dans un stationnement de centre d achat a quelques minutes de marche et surtout donc non sécuritaire pour laisser nos remorques ou VR.
Commentaires de Gestion de l’hôtel
13 oct. 2019 par Rhonda, Gestion de l’hôtel
Thank you for taking the time to write us a review. We appreciate your feedback and are glad to hear you enjoyed your stay. We hope to see you next time!
par un voyageur
Publié le 14 juill. 2024
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 21 juin 2024 sur Expedia
not flexible and reliable
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Racquel, we're sorry to hear about your experience and apologize for any inconvenience caused. Providing a positive experience is our top priority, and we regret that we fell short of your expectations in terms of flexibility, reliability, cleanliness, staff service, and property conditions. Your feedback is invaluable to us, and we will address these issues with our team to ensure improvements are made. Please reach out to our team directly so we can discuss your concerns further and make things right. We hope for another opportunity to host you and demonstrate our commitment to your satisfaction. Thank you for bringing this to our attention.Best Regards,Guest Experience Team
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dean, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team
par un voyageur
Publié le 20 juin 2024
The room was clean. The pictures online do not match the actual hotel.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kimberly, thank you for sharing your feedback with us. We're pleased to hear that you found the room clean. However, we apologize if the pictures online did not accurately reflect the hotel. We continuously strive to ensure that our online presence accurately represents our accommodations. Your comments are valuable to us, and we will look into updating our online images to better reflect the current state of our hotel. We appreciate your understanding and hope to welcome you back for an even better experience in the future. If there's anything else we can do to improve your next stay, please let us know. Safe travels!Best Regards,Guest Experience Team
par un voyageur
Publié le 13 juin 2024 sur Expedia
It was under repair, but not the greatest hotel! It works though. Good parking and lots of food options nesrby
Commentaires de Gestion de l’hôtel
16 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kurt, thank you for taking the time to rate your recent stay with us. We are glad to hear you found our parking convenient and enjoyed the nearby food options. we are always looking for ways to improve, so your comments are valuable to us.
par un voyageur
Publié le 10 juin 2024 sur Hotels
Very convenient location. Nice and clean. Only disappointment was the breakfast - the juice in the dispenser was not good and the seating / table space was very limited - 2 tables.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, thank you for your feedback. We're pleased to hear that you found our hotel's location convenient and that you found the accommodations nice and clean. However, we apologize for the disappointment with the breakfast offerings, including the quality of the juice and limited seating/table space. Providing a satisfying breakfast experience is important to us, and we regret falling short of your expectations in this regard. Your comments are valuable to us, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best Regards,Guest Experience Team
par un voyageur
Publié le 8 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 4 juin 2024
The room was never cleaned.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Joseph, we sincerely apologize for the oversight regarding the cleaning of your room. Ensuring our rooms are cleaned daily is a top priority, and we regret that we did not meet this standard during your stay. We will share this issue with our housekeeping team to prevent it from happening again. If there's anything we can do to make up for this inconvenience or if you have any further feedback, please let us know. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Guest Experience Team
