Note fondée sur 392 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Deborah,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 juin 2024 sur Expedia
Good one
Commentaires de Gestion de l’hôtel
30 juin 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 4/5 rating with us, Vijayanand. Our staff at the Red Roof Inn Auburn was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 juin 2024 sur Expedia
For the price I was pleased with how clean everything was including the lobby, room, linen, towels and bathtub/shower combination. Since there was no breakfast, I appreciated having a fridge/freezer and microwave in the room.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Derald, for taking the time to write a review of your stay at the Red Roof Inn Auburn. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. It’s also splendid reading that you took liking to our prices. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 18 juin 2024 sur Expedia
Need to improve room odour
Commentaires de Gestion de l’hôtel
21 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Vijayanand, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AUBURN. I am sorry to read that the room odor affected your stay with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 8 juin 2024 sur Expedia
Nice and affordable.
Commentaires de Gestion de l’hôtel
9 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Timothy, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It is delightful to hear that the nice and affordable room contributed to a fantastic experience. We constantly strive to exceed our guests' expectations, and your positive feedback motivates us to continue this endeavor. We continuously strive to improve our services, and your feedback is valuable in helping us achieve that goal at Red Roof.Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 2 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Geanna, We at the RED ROOF INN AUBURN are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juin 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 29 mai 2024 sur Expedia
Pet friendly. Right near Walmart and other stores and restaurants.
Commentaires de Gestion de l’hôtel
31 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Crystal,Thank you for taking the time to share your feedback regarding your experience at our RED ROOF INN AUBURN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our pet friendly facilities and our hotels proximity to stores and restaurants. We hope to continue to provide great experiences for you in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 mai 2024 sur Expedia
Bathroom fan loud fridge loud bugs in bed service is not good and plenty of more
Commentaires de Gestion de l’hôtel
26 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Dane,Thank you for taking the time to tell us about your experience at the Red Roof Inn Auburn. The issues that you've brought to my attention regarding bugs and a loud refrigerator and bathroom fan are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
