Note fondée sur 730 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Team at Bestwestern, Gestion de l’hôtel
Dear Linda,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amanuel BokreGeneral ManagerBest Western Roanoke Inn & Suites
par un voyageur
Publié le 7 août 2024 sur Hotels
It was a decent hotel with a decent breakfast. We stayed one night on our way to Colorado and it was sufficient for what we needed.
Commentaires de Gestion de l’hôtel
8 août 2024 par Team at Bestwestern, Gestion de l’hôtel
Brandy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we appreciate the opportunity and look forward to seeing you again in the future.Sincerely, Best Western Management
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
Publié le 25 juill. 2024 sur Expedia
par un voyageur de Kelso
Publié le 24 juill. 2024 sur Expedia
Dead bugs in bathroom, shower valve couldn’t be turned off so water spray all over the floor, pool closed. Had to ring bell multiple times to talk to front desk. Not impressed at all with this hotel for a best western. Extremely disappointing.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Team at Bestwestern, Gestion de l’hôtel
Dear Candace,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Best Western Management
par un voyageur
Publié le 15 juill. 2024 sur Expedia
For starters we drove 1000 miles to get to our destination and as soon as we get to our room, the tv doesn’t work so we call the front desk. Their solution, because it was 6:30-7:00 pm, was to wait until the next day to get a technician. No offer to move us into a different room until I spoke up and questioned this. We get to the new room and our bed had a huge yellow stain on the foot of the bed, big bugs on the floor, only 1of the 2 light fixtures in the bathroom were working simply due to a burnt lightbulb, mold on the underneath side, of the plating in the bathtub , just under the handle that turns the water on, went to the pool area and the only two lounge chairs they offered were broken and old, the landscaping around the pool was a joke. They had a landscaper doing some trimming around said pool area and the shrubs were so overgrown on the inside of the pool area because they only worried about how it all looked from the outside, not what the paying guests actually get, it was obvious there was no cleaning up of sticks and debris along the fence line, inside the pool area as it had been building up for quite some time. The air conditioner sucked because you literally had to crank it down to 60 degrees to even remotely be comfortable. Probably one of the worst hotel stays I’ve had in many, many years sadly. Should have just spent a little extra money for the better rooms. Guess we’ll know better next time and to warn our friends and family so they don’t mess up too!!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Team at Bestwestern, Gestion de l’hôtel
Dear Jason,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,
par un voyageur
Publié le 7 juill. 2024 sur Hotels
par un voyageur
Never EVER again
Publié le 3 juill. 2024 sur HotelsWorn out property and extremely unprofessional staff. VERY INTIMIDATING environment for a lone traveling female.
par un voyageur
Publié le 29 juin 2024 sur Expedia
