Note fondée sur 827 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Staff were kind and attentive. Thank you!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Jean,Thank you for your lovely feedback! We’re thrilled to hear that our staff were kind and attentive during your stay. Providing excellent service is our top priority, and your appreciation means a lot to our team. We hope to have the pleasure of welcoming you back in the future for another wonderful stay!
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Janice,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The hotel was older but very well kept up. The breakfast was ok. We had a little bit of trouble with the air conditioner but figured it out, and it did fine. We were there to be close to our granddaughter's homecoming football game. Had a very pleasant time.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Glen, Thank you for your feedback! We're glad to hear that you enjoyed your stay despite the AC issue. We appreciate you choosing our hotel for such a special occasion and hope to welcome you back in the future.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Nice
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Nichol,Thank you for sharing your feedback about your recent stay with us! We’re thrilled to hear that you had a nice experience at our hotel. It’s always our goal to provide our guests with a comfortable and enjoyable stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Krystal,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.
par un voyageur
Smokey the Bear…uh, room
Publié le 7 oct. 2024 sur HotelsThe hotel was conveniently located for the purpose of our trip, the staff was friendly and the hotel was generally well kept. The main complaint is the room smelled like cigarettes when we first walked into it. I mentioned this to the receptionist and she said “We have a strict no smoking policy” I said I knew that, but the room still smelled of smoke. It didn’t seem to be as noticeable when we remained in the room for a period of time (I guess because we got used to the smell), but each time we left and returned, it smelled just as strongly as the initial time.
To be fair, we did not request room service, but the receptionist didn’t seem overly concerned since “we have a strict no smoking policy” seemed to be her best line of defense.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Eric, Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our convenient location, friendly staff, and well-maintained hotel. We take all guest concerns seriously, and we apologize for any inconvenience you experienced with the smell in your room. Your comments will be shared with our team for further review and improvement to ensure we meet the high standards we strive for.
par un voyageur
Cozy and Quiet
Publié le 5 oct. 2024 sur HotelsQuiet and a nice breakfast bar.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Hello Darrell,We appreciate your positive feedback on the quiet ambiance and breakfast. Should you have any further comments, please contact management directly for assistance. Thank you for choosing to stay with us.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Breakfast
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Amy,Thank you for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying start to the day for all our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
We did not end up being able to come stay here because my dad passed away and in my brain fog and shock I forgot to cancel my reservation in time. We booked this through hotels.com and they let us know it was up to the property whether they would refund our money or not. We were extremely surprised and even more grateful that they quickly refunded 100% of our stay within 24 hours. The management of this hotel really showed True Heart and compassion and we will be forever grateful and are definitely raving fans.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello Lorien, Thank you for sharing your experience with us. We are deeply sorry for your loss and appreciate your understanding of our cancellation policy. Our team is committed to providing exceptional service, and we are pleased that we could assist you during this difficult time. Your kind words mean a lot, and we are thankful for your appreciation.
par un voyageur
Bugs
Publié le 27 sept. 2024 sur HotelsWe had bugs in our room, and when asked to switch rooms, was asked if it could wait until the next day and they would have house keeping look at the room. Room smelled of smoke as well.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are sorry to hear about your experience and appreciate your feedback. Rest assured, we take cleanliness and guest comfort seriously. Your concerns have been noted and will be shared with our team for review. If you have any further feedback or require assistance, please do not hesitate to contact our management team directly.
