Note fondée sur 157 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Amanda,We're sorry to hear that you did not fully enjoy your stay with us. Please feel free to reach out to us directly with any specific feedback you may have so we can address any issues accordingly. We hope to have the opportunity to welcome you back in the future and provide a better experience.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The room is huge with odor
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello ChingPing,We regret to hear about the odor in your room and apologize for any inconvenience caused. Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure a pleasant stay for our future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
I got to check in early. The room was clean. I thoroughly enjoyed my visit. I highly recommend Days Inn in Burleson
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Dwayne,We are thrilled to hear that you had a positive experience during your stay at Days Inn in Burleson. Providing excellent service and clean accommodations is our top priority. Thank you for recommending us, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
There were roaches and ants in tje hotel room. The doors dont connect making it very difficult to lock your door.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Ashley, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 24 août 2024 sur Expedia
Upon arriving four guests were outside by the locked pool smoking dope. Room smelled like the day old wet mildewy socks and feet. Customer service was not professional. Asked for a different room due to the door lock shutting properly. Actually left this hotel and stayed at a different hotel due to the complete nasty dirty feeling upon arriving at this location. Should be ZERO stars. HORRIBLE
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Kenneth, We appreciate your feedback and apologize for any inconvenience you experienced. Your concerns have been noted, and we encourage you to reach out to our management team to address your issues directly. We strive to ensure all guests have a pleasant stay and will take your comments into consideration for improvement.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Austin, We appreciate you choosing our hotel for your stay. Feel free to reach out to us with any feedback you may have from your experience so we can address it accordingly. We hope to welcome you back in the future to provide you with an improved stay.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Janet,We're thrilled to hear you enjoyed your stay with us! We hope to welcome you back soon for another great experience at our hotel.
par un voyageur de Burleson
Publié le 7 août 2024 sur Expedia
There where two doors to get in and out this room it was so loud outside the door. We gotin late so our card was given to us through a window i actually wanted a refund but they dont give them.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello LaTonya, We apologize for any noise concerns during your stay and that our check-in process did not meet your expectations. We recommend reaching out to management directly to address any refund inquiries. Thank you for sharing your feedback with us.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Ernest,We're thrilled you had a fantastic stay with us! We can't wait to welcome you back soon for another great experience.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
As soon as we were checking in we noticed a displeasurable odor around the lobby and pool. We got checked into a smoking room, which i tried to change. Receptionist wasn't particular unfriendly, but would not chamge our room to a non-smoking room. Smell of tobaco was so bad in the room we ended up checking out and going to another hotel.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Zackary, Thank you for sharing your recent experience with us. We appreciate your feedback and will address the concerns raised to ensure a pleasant stay for our future guests. We apologize for any inconvenience caused during your visit and hope you'll consider giving us another opportunity to exceed your expectations in the future.
