Note fondée sur 59 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,8 Service et personnel
2,6 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Weekday staff was very nice, weekend staff was rude and acted like they didn't know how to do their jobs. Housekeeping never came by to clean the room
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mabel, Thank you for sharing your experience. It’s great to hear the weekday team made a positive impression. Regarding the weekend interaction, it’s important to note that training and expectations are consistent across all days. As for housekeeping, our service is provided weekly to accommodate extended stays. We appreciate your input and will continue focusing on offering a warm and professional environment for all guests.Sincerely,Hotel Management
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Been here for 9 days and house keeping has not once asked if room needs cleaned. Weekend staff Is rude and acts like they don't know how to do there jobs.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VINIT PATEL, Gestion de l’hôtel
Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
par un voyageur
Disappointed 🙁
Publié le 29 juill. 2024 sur HotelsWas not good. The room has a smell of paint and something else had to wear my oxygen all the time due to the smell. The AC was not cooling. We have stayed here before and it was not this bad they were actually nice and clean they had tape everywhere NOT A HAPPY CAMPER. We had family come down with us was embarrassed due to the conditions.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Christine, Thank you for sharing your experience with us. We're sorry to hear that your recent stay did not meet your expectations. Your concerns regarding the room conditions and air conditioning have been noted and will be addressed. We appreciate your feedback, as it helps us improve our services for future guests. We hope to have the chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VINIT PATEL, Gestion de l’hôtel
Dear Timothy, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and housekeeping issues you had. We're very happy to provide our guests a clean, fresh environment and outstanding hospitality; so, we apologize for missing anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VINIT PATEL, Gestion de l’hôtel
Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VINIT PATEL, Gestion de l’hôtel
Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 17 juill. 2024 sur Hotels
After hotels.com change the date i wanted to book the hotel refuse to change the dates or accommodate after knowingly that the date was wrong . Wouldn't recommend this place to anyone . Ac doesnt work well and they are remodeling so water could possibly be off with no notice or anything
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Natalie, We apologize for the inconvenience you experienced with your booking date change and the issues with the air conditioning during your stay. Providing flexible and accommodating service is vital to us, and we regret if we did not meet your expectations in this instance. Your feedback about the AC and the remodeling process is valuable and will be shared with our team to ensure better communication and service moving forward. Please accept our apologies for any disruption caused. We appreciate your understanding. Should you reconsider staying with us, we would welcome the opportunity to provide you with a more enjoyable experience that reflects our commitment to guest satisfaction.Sincerely,Hotel Management
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
16 juill. 2024 par VINIT PATEL, Gestion de l’hôtel
Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VINIT PATEL, Gestion de l’hôtel
Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par VINIT PATEL, Gestion de l’hôtel
Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
