Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juill. 2019 sur Expedia
Propre et agréable d ailleurs on y retourne demain pour la fin de nos vacance
De 19 jours aux texas
Commentaires de Gestion de l’hôtel
23 juill. 2019 par Hotel Management, Gestion de l’hôtel
Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 11 oct. 2024 sur Hotels
the shower had no high pressure no dryer or iron
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Destiny, Thank you for your feedback. We sincerely apologize for the water pressure not meeting your expectations and appreciate your patience as we work on improvements. For future reference, each room is equipped with an iron and full-size ironing board, and essential amenities like hair dryers are available at the front desk upon request. Your input is invaluable to us, and we are committed to addressing your concerns. We hope you will consider staying with us again, allowing us the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 9 oct. 2024 sur Expedia
not bad
par un voyageur
Publié le 8 oct. 2024 sur Expedia
It is not well maintained and the bathroom has no door.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Miguel, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations during your visit. Your comfort and satisfaction are our top priorities, and we regret that maintenance issues, particularly the lack of a bathroom door, affected your experience. We understand the importance of a well-maintained environment and are committed to addressing these concerns with our team to implement the necessary improvements. Your feedback is invaluable, and we truly appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a much better experience on your next stay.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Hotels
No shower curtain and very very thin comforter on bed
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lack of a shower curtain and the comfort of your bedding. We understand how these issues can impact your overall comfort, and we are sorry for any frustration this caused. Your insights help us identify areas for improvement, and we are committed to addressing these concerns to enhance our guests' experiences. We appreciate your understanding of the situation and invite you to return for a much more comfortable stay in the future, where we can better meet your expectations.Sincerely,Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The smoke smelll
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Olivia, Thank you for your review. We sincerely apologize for the smoke smell you experienced during your stay. We understand how important a fresh environment is for your comfort. Please rest assured that your feedback is valuable, and we are taking steps to address this issue for our guests. We appreciate your understanding and hope you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Room smelled like old cigarettes!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michelle, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the room's smell. We strive to provide a fresh and clean environment for all our guests, and your comments will help us address this issue more effectively. Please rest assured that we take such matters seriously and are committed to improving our standards. Your experience is important to us, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Expedia
They never have clean towels, or sheets, the staff is great but the higher ups are not giving proper funding or assistance, they want to raise rates but rooms have missing appliances and there are no We Queen beds like it says online, only full size, very mis-leading, but the staff is amazing and the manager Rachel is very helpful in every way
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Josh, Thank you for your detailed feedback. It's lovely that the staff, especially Rachel, provided excellent service during your stay. However, it's concerning to learn about the issues with linens, appliances, and room descriptions not meeting expectations. Your comments regarding funding and amenities will be shared with the appropriate teams to help improve guest experiences. We appreciate your patience and understanding as we work to address these concerns.Sincerely,Hotel Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The staff was great. The front desk says 24/7, but there’s a sign on the door saying 7:00am-10:00pm (or something). My flight arrived before 7:00am and no one was there. Called the telephone number, and redirected to get to Operator - phone rang and someone came to the phone then saw me outside the door. He was able to help me.
Room is perfect what you’re paying for. Clean, large bed, and small dining area with kitchenette.
The only thing I’d improve is adding a thin secondary curtain for privacy while having some natural sunlight. Besides that, was perfect for what I needed.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kimberly, Thank you for your thoughtful feedback regarding your stay at Extended Stay America! We are delighted that our staff provided excellent service and that you found your room clean and comfortable. Your comments regarding the front desk hours and the addition of a secondary curtain for privacy are valuable, and we will certainly consider them. We hope to welcome you back soon for another pleasant stay!Sincerely,Hotel Management
